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The room was quite spacious and had two chairs, and the bathroom had no steps, which was convenient for the elderly. There's a good rotating sushi restaurant right next to the hotel. The easiest way to get to the hotel from Kansai Airport is by express bus; it's a 70-minute ride, and you can buy tickets at self-service kiosks at gate 6.

This hotel offers good value for money. The front desk lady was very helpful; she even allowed us to check in early when my family member wasn't feeling well. The room wasn't too small, there was enough space to open a 28-inch suitcase. The hotel's location is excellent, right across from where the airport bus drops you off, and very close to Sannomiya Station. There are many restaurants nearby. The only minor issue is that due to road construction, you have to access the hotel through an inconspicuous alleyway, which is easy to miss if you're not paying attention.

Not sure what has happened to Japan standard in the past couple of years but had called the hotel to confirm that linens are scent free (standard in Japan before) and was told yes. Unfortunately they are not, this new laundry detergent that is slowly spreading throughout Japan is absolutely horrible causing all sorts of allergic reactions (not only to me.) I start having rashes, compromised breathing, and inflammation issues. If it’s the same detergent used back in America, then it might be eco-friendly, but definitely not human friendly. I truly hope that Japan goes back to the way it was before the introduction of some western products filled with harmful chemicals to humans. It is not because you don’t react to it that it is not harming your body, it’s only a question of time and when it does, you won’t know why and there is no turning back. Take it from an Asian American born who was the biggest fan of American marketed products. We do have good products like ECOLAB, which is both, sustainable for the environment without compromising human health. Maybe laundry company should look into that company or simply return to Japanese products before. Good thing thing their pyjama are still scent free so I had to wrap the bed and cover with their pyjama to get through the night.

This hotel pleasantly surprised me. I had initially expected it to be average due to the low price, but I was surprised by the elegant style and excellent service. The location is quiet in the heart of the city, and Kobe is not a big city, making it very convenient for getting around. Overall, I highly recommend it. The breakfast was very rich and delicious.

The hotel breakfast was excellent, and its proximity to the subway and attractions was a huge plus. The surrounding area has a lively street full of restaurants at night. For Japan, the room wasn't small at all; there was plenty of space to organize luggage. Overall, it was great.

스마 해변과 가까워서 매우 좋은 호텔입니다. 서비스가 아주 좋았고 시설도 매우 만족스럽습다만 호텔의 특성(?)상 가족보다는 커플이 방문하기에 좋습니다.

Elevator was dirty somebody smoked iqos but rooms arent too bad  The aircon doesnt really work

I booked this place at the last minute as we wanted to extend our stay in Arima Onsen by one night and most hotels were fully-booked. I searched on *********** but couldn't find any suitable accomodation so thought to try Trip.com. This hotel came up only on this site and I was delighted to find it. At first I was concerned by the lack of reviews, but all the reviews were good and the room looked ideal for a family of four; 2 western beds and 2 tatami beds, with spacious living area and separate bathroom and toilet. It was really great value for money. The size of the room was very generous, and the facilities were great. We made use of the Onsen baths and the table tennis room during our stay. None of the staff spoke english but this wasn't an issue as they were all adept at using google translate. The location is also fine - it is situated between the town and the ropeway, so it is easy walking distance to each, which was very useful since they dont offer any shuttle service. All in all I would reccomend it for a short stay in Arima onsen as it is really good value for money.

This is a well-established local hotel that's remarkably well-maintained and spotlessly clean. They offer both Japanese-style and Western-style rooms, both excellent choices. The spacious public bath on the 5th floor is very comfortable; as the hotel wasn't crowded during our stay, we practically had it to ourselves every day. Just under a kilometer behind the hotel, there's a cable car station providing direct access to Mount Rokko, which is incredibly convenient for sightseeing. In the evenings, a delightful summer festival was also held nearby.

I liked the room. It had a good layout and everything I needed to be comfortable. The bed and pillow were nice, and the internet speed was good. However the desk and everything on it was covered in dust. It's located between the two main train stations, but close to neither. When I checked out, I asked to leave my bags with reception for 2 hours while I went to breakfast, but was told that only guest checking in can check their bags ☹️. I was able to leave them in the lobby, though. There is construction happening right next door, so it was a bit noisy during the day. Long waits for the elevator, which is slow and busy. Potentially, it's a nice hotel. It just needs some improvement to the cleanliness and staff friendliness.