Find 5-Star Hotels in Makkah

Overall the hotel staff & receptionist services was very great. Unfortunately, we had bad experiences with the Majlis Restaurant & Cafe Staff services. They force us as the guest of the Raffles for any order with specific minimum order and payment, even though the time we visit is around 9.30 pm (local time), after the dinner. Please take the act as appropriate for any staff that not provide good service and humble to the Hotel Guest. Appreciated and thanks.

Our second time staying at Conrad Jabal Omar. The hotel is the best in location as it’s as crowded as the Makkah towers and you get to walk just a little further with cafes and food options right after prayer. The rooms are amazingly comfortable. Size is great for both families and couples. Room service is impeccable and the staff is ever ready to assist you with anything you need.

1. My stay at this hotel in Makkah was truly one of the most wonderful experiences I have had. Everything was exceptional, and what stood out the most was the cheerful attitude of the staff and the warmth of their hospitality. Their kindness and dedication genuinely make you feel happy and welcomed from the very first moment. They go above and beyond to serve guests and make the stay as smooth and comfortable as possible, especially the reception team, who were incredibly professional, helpful, and courteous. 2. The breakfast was excellent, with a great variety of options, and the room was absolutely amazing—beautiful, comfortable, and prepared to a very high standard. 3. One of the most outstanding features of this hotel, especially if you choose the Gold stay option, is the private prayer area overlooking the Kaaba. This is truly a remarkable privilege, as it allows you to perform all your prayers in a peaceful atmosphere away from the crowds. In addition, there is a private entrance and dedicated elevators that take you directly to the Haram, which adds an exceptional level of convenience and comfort to the entire experience. 4. The afternoon lounge was also excellent, both in terms of atmosphere and service. I was especially impressed by the female staff there, who were highly dedicated, respectful, modest, and genuinely committed to providing outstanding service. 5. In short, this was a truly memorable stay in every way. My sincere thanks and appreciation to all the staff for their hospitality, professionalism, and attention to detail. I will definitely stay at this hotel again many times in the future, and they have my warmest regards and gratitude.

Comfortable stay , helpful stuff , actually kind, easy to reach Omra mnasek Clean and delicious meals and fresh

Very nice hotel with a great breakfast welcoming people at the reception. Amazing cleaning of the room when done. It is a shame that the service is not consistent across the hotel’s employee. Cashier at the Atrium cafe was really slow and awful next to him very friendly pizza guy who did a great pizza. Shuttle to go to the haram with again inconsistent service. As evidence a picture of the driver enjoying chatting with his colleague from double tree hotel while we were waiting in the car.

Excellent hotel with great service and a nice breakfast. Highly recommended! Compared to other hotels, this offers the best value for money. However, the location is on a hill, which may be difficult for elderly guests to access.