We used to live this hotel since December 2023. This time during our stay the bathroom curtain was very stingy and it’s bad smell spread all over the room.
The staff and other facilities are always good. If they take little more care of cleanliness then it would be commendable.
The hotel is conveniently located just a 1-minute walk from Derby Station, which is very helpful for travelers. However, the room was a little dark, and the lift was out of service during our stay, which could be inconvenient if you have luggage. The bed was too soft for our comfort, and it was difficult to adjust the shower temperature properly. Although it only takes a minute to reach the train station, it’s about a 20-minute walk to get to the main city centre. On the positive side, the check-in process was quick, and the staff were quite friendly and helpful.
Explorers Retreat Matlock Bath was a unique and fun experience! As a solo traveler, I loved the quirky cabins and the adventurous atmosphere. The staff were friendly and helpful, providing great tips on local activities. The cabin was clean and cozy, perfect for a solo retreat. The location was stunning, with easy access to beautiful walks and the charming town of Matlock Bath. While the facilities were basic, the overall experience was fantastic. It's a great choice for anyone seeking a bit of adventure and a taste of nature.
Environment: The hotel is very new, the room area must be swiped, and the security is high. Not far from the train station, very close to the most distinctive spiral spire church in Cheffi
Service: The front desk is on the second floor. We turned around on the first floor. We only knew that we had to take the elevator upstairs.
Facilities: very new, comfortable design style, socket at the bedside. Unfortunately, there is no twin room, friends are a little inconvenient to travel, there is a window but can not open
This is an old hotel, but the room is warm, the location is excellent, in the center of the town, there is a very good Italian meal not far away. Hotel spa is also great!
As my friends and I were travelling by train from different areas of the UK the hotel was an easy meeting place.. We all found our rooms very clean and,spacious..The staff
were extremely pleasant and helpful. The breakfast was superb with plenty of choice. Nothing was rushed and all in all we thoroughly enjoyed our stay
GGuest UserThe hotel itself was very nice. The room was large and comfortable (maybe too warm at times). The room facilities and freebies and bathroom was very nice and felt quite luxury. The hotel is in a natural and beautiful area where you can go hiking around it on trail, and there is a pub next door. The breakfast was lovely with varied choice. The restaurant for dinner was expensive but served great food. Parking wasnt much of an issue which made things easier. All in all a great experience, and the value for money was brilliant. My only downside was that its difficult to travel anywhere without a car from the hotel. No complaints otherwise.
JJoannebtfWe recently stayed at this hotel and were very impressed by the staff — they were consistently friendly, courteous, and helpful throughout our stay. The bed was also exceptionally comfortable, which made a positive difference.
However, the interior of the rooms did not quite match the photos provided online. Our group stayed in three different rooms, and unfortunately, none of the thermal meters were functioning properly. The rooms were uncomfortably hot, making it difficult to fall asleep. In my own room, the washbasin was also clogged, which caused further inconvenience.
GglobalcookiecrumbsThe hotel is conveniently located just a 1-minute walk from Derby Station, which is very helpful for travelers. However, the room was a little dark, and the lift was out of service during our stay, which could be inconvenient if you have luggage. The bed was too soft for our comfort, and it was difficult to adjust the shower temperature properly. Although it only takes a minute to reach the train station, it’s about a 20-minute walk to get to the main city centre. On the positive side, the check-in process was quick, and the staff were quite friendly and helpful.
GGuest UserBreakfast is not really included as such. Only the continental buffet. This is cereal, fruits, cereal bars, baked items and a large selection of cakes, including mince pies, which was odd for breakfast. The hot breakfast requires a surcharge to be paid, something I’ve never experienced before. The full English would be best described as part English breakfast, with no sausages, tomatoes, or mushrooms included which is a bit of an insult when you’re paying a surcharge. I can’t fault the service, or anything else, but this felt a bit naughty to be doing.
DDaniel069Explorers Retreat Matlock Bath was a unique and fun experience! As a solo traveler, I loved the quirky cabins and the adventurous atmosphere. The staff were friendly and helpful, providing great tips on local activities. The cabin was clean and cozy, perfect for a solo retreat. The location was stunning, with easy access to beautiful walks and the charming town of Matlock Bath. While the facilities were basic, the overall experience was fantastic. It's a great choice for anyone seeking a bit of adventure and a taste of nature.
GGuest UserAs my friends and I were travelling by train from different areas of the UK the hotel was an easy meeting place.. We all found our rooms very clean and,spacious..The staff
were extremely pleasant and helpful. The breakfast was superb with plenty of choice. Nothing was rushed and all in all we thoroughly enjoyed our stay
GGazza65Overall, a very pleasant experience and the hotel is very well located for the railway station and amenities. The town centre is approximately a 15 minute walk away.
Couple of downsides to my stay though, bed was very hard and lumpy, broken tiles in the bathroom, ***** hairs on the toilet base and worst of all, semen stains on the wall. Doesn't say much for the hygiene standards at all.
It's a shame that these let our stay down for us really. Otherwise the hotel would've been great.
3300813****here is avery nice bar in the ground floor.Room is also nice and with enough space. Position is fantastic just close to the Bakewell Bridge. Easily for parking and walking aroind the town.
One disadvantage is Here are some truks go through the bridge.So In the room it will be a little bit noisy.
CCazPerfect for staying overnight after watching Sarah Millican at Derby Arena. Less than a 10 min walk. So relieved we stayed there after seeing the traffic queues to and from the arena.
2 min walk to Frankie & Benny’s for food. Excellent friendly service from everyone we met on reception. The bed and pillows were extremely comfortable. Lovely and clean and modern. Decent price for rooms and parking. Would definitely recommend it.