5-Star Hotels in Federal District, Mexico

The AC didn't work properly since day 1. I reported it, service staff came to the room just lower the temperature but still was warm at night. It was uncomfortable to sleep. I reported the problem again and they came for service the AC but it didn't work to much, something was missing. It was a little better at night but still a bit warm.

The hotel is in a very good location, and the Independence Column is just a few steps away. However, the hotel is very old, and the rooms are very old, almost like those in the 1990s. The breakfast is in cooperation with the restaurant downstairs, which is a very distinctive Mexican restaurant. However, there is a main road downstairs, and the noise is a bit loud. The air conditioning is centrally controlled and cannot be controlled in the room. However, the room is large, with a separate kitchen, microwave and refrigerator, but it cannot be turned on. The price-performance ratio is OK. It is not recommended for travel and vacation

Really nice hotel with people that are really friendly. Clean, smells really, and serviced really well. The desk staff were really friendly and helpful. Rocío cleaned and looked after my room really well! Thanks Rocio. The Spa and gym was amazing - especially the staff who were really helpful and kind. The trainer Ariel was really helpful showing me various training routines and ways for thinking about exercise - he is an expert in Judo (black belt!). Alexis was really helpful with the spa facilities. Thanks Ariel and Alexis! The beauty salon run by Azul was really good and especially with the treatments she offers! She convinced me to start looking after the smaller things about my appearance. It is the people that make a place and in this case in Hotel Marquis Reforma. I will definitely go back. Thanks Azul! Thanks Hotel Marquis Reforma! See you soon.

As you enter the lobby strong smell of artificial perfume surrounds you which made me nauseous. We were upgraded to kingbed room. Shower head was broken. Shallow sink was designed for looks only. It splushes water The large structural column by the window takes up the whole one corner of the room. The room is small enough not accommodate lounge chair. Espresso maker is also broken as to the pod doesn’t stay and fall through. If you are carefully pressing it down slowly it will stay where it get skewered. This hotel is not a bad hotel. Great location. Staff is as nice as many restaurants and hotels in town. I will not stay here again because there are plenty of better hotels and rentals to stay in Mexico City.

The location of the hotel is great, in the rich area of Mexico City, very safe, there are other high-end hotels, banks, supermarkets, etc. around, life is convenient, and it is very close to the independent pillar. The hotel restaurant tastes good, the bar is very special, it is very lively at night, and you can see the Mexican City landscape. The hotel also provides 24 hours room service, the staff is enthusiastic and will provide services as much as possible. This is a great choice!

The location is great, safe and convenient. I'm satisfied with the room amenities and the bedding is clean and tidy. The only downside is that the facilities are a bit outdated, especially the bathtub showerhead, where the water pressure is a bit low and there's a slight leak. Otherwise, I'm very satisfied. I stay at this hotel every time I visit Mexico City, for 4-5 nights each time. I've stayed here at least a dozen times. I love the garden view room; the sunlight streams in during the day, which is very pleasant!

The Hotel looked fantastic, very modern and luxury looking but the experience is lacking. We came for a one night only after staying at the Ritz for a week and the difference is colossal. For one , at the Alexander there was a constant noise through the night and early morning, cleaning staff didn’t bother to return our greeting, the management messed up our order for food in the morning- which wasn’t really good anyway. We will not be returning there unless the changes reflect the status they advertise.

I’ve left with beautiful memories and a lot of love for this place. The staff are amazing ,,, friendly and professional. It’s a great hotel with excellent service, and they made sure I felt comfortable throughout my stay. I’ll definitely choose this hotel again on my next trip ,, I truly loved it! Just one thing to keep in mind: the traffic in this area can be heavy, so if you have a flight, make sure to leave early to avoid any delays.

Checked in smoothly, the hotel service is good, the problems encountered were solved soulfully, and I felt comfortable.

A magnificent, modern, and large hotel with a huge room, luxurious bed, and bathroom. The breakfasts are very good. Sonora Grill restaurant is one of the best in Mexico City. The lobby is very beautiful, and the staff are excellent. It has the best location, situated between the historic center and Reforma. The hotel's service far exceeds the room rate. Book without hesitation! For premium rooms, complimentary snacks and alcohol are available from 6 PM to 8 PM on the 12th floor. Water, tea, coffee, and cookies are always available.