Posted on Oct 28, 2025|Business Deluxe Two Double Room with Reforma Avenue View
Guest UserThe AC didn't work properly since day 1. I reported it, service staff came to the room just lower the temperature but still was warm at night. It was uncomfortable to sleep. I reported the problem again and they came for service the AC but it didn't work to much, something was missing. It was a little better at night but still a bit warm.
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Price per night from:SGD 242
Posted on Feb 25, 2025|Junior Suite
Guest User
Some young waitresses are not so friendly to customers and always seem a little impatient. I hope that the relatives, friends and parents of this waitress will encounter more warm, generous, patient and meticulous good services when traveling abroad.
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Price per night from:SGD 256
Posted on Apr 22, 2024
Guest User
As you enter the lobby strong smell of artificial perfume surrounds you which made me nauseous.
We were upgraded to kingbed room.
Shower head was broken. Shallow sink was designed for looks only. It splushes water The large structural column by the window takes up the whole one corner of the room. The room is small enough not accommodate lounge chair. Espresso maker is also broken as to the pod doesn’t stay and fall through. If you are carefully pressing it down slowly it will stay where it get skewered.
This hotel is not a bad hotel. Great location. Staff is as nice as many restaurants and hotels in town. I will not stay here again because there are plenty of better hotels and rentals to stay in Mexico City.
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Price per night from:SGD 319
Posted on May 31, 2023
kimberlytong
The location of the hotel is good, there are many restaurants around. Because it has been a few years, some facilities in the room can see the traces of time. The service is quite satisfactory, the service at the checkin at the front desk and the outdoor restaurant on the second floor is not bad (pictures 2 and 3 are outdoor restaurants, I ate at the hotel when I arrived late, the food is not exquisite but tastes good). The concierge is more ordinary, with strange eyes and arrogant attitude. What is more excessive is the waiter in the buffet breakfast room. The room rate includes breakfast, but the guest still needs to sign a bill. We gave a tip of 50peso, but unexpectedly, the waiter added a 1 in front of 50 without authorization, and it became 150. It can be seen from the photo that the 1 in front of 50 is quite abrupt, and the writing and color are different from 50. (It’s also our own fault. We only wrote the tip, and didn’t write the total amount to save trouble, because we didn’t intend to give a tip. The waiter just took the coffee pot and asked if he wanted coffee. Apart from that, he didn’t provide anything else. Serve). After staying in the tipping culture for so many years, this is the first time I have encountered such a thing.
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Price per night from:SGD 442
Posted on Oct 15, 2023|Deluxe Guest Room, 1 King, Partial City View
Braden TseExceptional experience ! Ultimate Ritz Carlton experience, would highly recommend if you travel to Mexico City!
Definitely get one of the best view in Mexico City from your room , it truly exceed my expectation of a Ritz Carlton hotel. Extremely good service and always address you by your name.
We encounter some problems within the room in the beginning, however the front office manager solve it very quickly which is excellent. We have stayed in the hotel for 2 nights and will definitely come back if we visit Mexico City again.
Became a fan of Ritz Carlton now
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Price per night from:SGD 1,113
Posted on Jan 15, 2026
Dudu
The location is great, safe and convenient. I'm satisfied with the room amenities and the bedding is clean and tidy. The only downside is that the facilities are a bit outdated, especially the bathtub showerhead, where the water pressure is a bit low and there's a slight leak. Otherwise, I'm very satisfied. I stay at this hotel every time I visit Mexico City, for 4-5 nights each time. I've stayed here at least a dozen times. I love the garden view room; the sunlight streams in during the day, which is very pleasant!
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Price per night from:SGD 460
Posted on Jan 13, 2025|Deluxe King Room No View
Guest UserExcellent service
On the other hand, the view from the room was of a wall
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Price per night from:SGD 287
Posted on Jul 25, 2024|One Bedroom Classic King Suite with Sofa bed
Guest UserChecked in smoothly, the hotel service is good, the problems encountered were solved soulfully, and I felt comfortable.
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Price per night from:SGD 294
Posted on Feb 19, 2026
Guest User
I had a fantastic stay at the Barceló México Reforma and would highly recommend it to anyone visiting Mexico City. This hotel truly has it all: a prime location, elegant accommodations, and top-notch amenities.
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Price per night from:SGD 180
Posted on Mar 9, 2025|King Room
Guest UserFull marks for breakfast
Full marks for service and staff quality
Full marks for environment
Full marks for location, no need to go out, you can eat in the mall, change money, supermarket, etc. through the internal passage of the hotel.
Poor water quality of the swimming pool is the only drawback
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Price per night from:SGD 164