4-Star Hotels in Heilongjiang, China

This hotel is located just 500 meters from Saint Sophia's Church. The property is beautiful and spotlessly clean. They offer a wonderful welcome drink with a great selection of teas and various snacks. The room itself is beautiful and spacious, and the staff are incredibly helpful, friendly, and always smiling. I stayed here for three days, and it was an unforgettable experience. If I ever visit again, I will definitely come back to stay here!

I chose this hotel after reading many reviews that mentioned views of St. Sophia Cathedral from the room windows. However, I was a bit disappointed as the view from the window was actually the Daoli wet market around the corner. Overall, the room itself was very ordinary. Since the hotel lobby is on the 6th floor, there was no baggage assistance. The ground floor was deserted, and there were only stairs, no ramp or elevator to bring luggage up. It was quite tiring for us – an elderly person, a child, and a woman – to carry two large suitcases up. The high score is solely because the breakfast was genuinely good. Besides Chinese and Western options, all the typical Northeast specialties were available, and they even varied the dishes over the two days, so the main specialties weren't repeated. I stayed in Harbin for four days, but only two of those were at this hotel; I then moved to a hotel with better service.

## Amenities: The mattress was comfortable, two types of pillows were provided, a smart toilet, a TV with screen-mirroring capabilities, and the internet speed was very fast! The slippers were the thickest and most comfortable I've ever encountered in any hotel. ## Cleanliness: The shower drain wasn't clean and was a bit clogged; I had to deal with it myself while showering. ## Ambiance: I had requested a high floor, but was only given the 7th floor, so my view was ultimately blocked by the tall building directly in front. Additionally, the room was right by the elevator entrance. Luckily, there were no noisy tour groups blocking the elevators that day, so it was relatively quiet. ## Service: Almost non-existent. During check-in, there were two front desk staff. The male staff member was warmly smiling and assisting another group, while the female staff member gave me a cold reception. When I asked about the floor, she simply said my room type wasn't available on the 9th floor. Normally, one would expect something like, ”This room type isn't available on the 9th floor, would you like to consider an upgrade to a different room type on the 9th floor?” She offered no smile and was very curt. After she simply stated my room type wasn't available, I didn't feel like pursuing the conversation further. *Sigh*. ▶ There are self-service drinks in the lobby on the first floor, but the staff didn't inform me. I only found out about them after seeing it online. ▶ Upon check-out, there's supposed to be a farewell gift, but the staff didn't mention it. Long after I had left, I received a message on the Ctrip app saying there was one, meaning I would have had to inquire at the front desk myself. *Ahem*. ▶ I didn't book the hotel's buffet breakfast, but the restaurant allows you to order items à la carte. My companion and I spent 20 yuan and were completely full. (The fried rice was delicious!) ● Overall, in terms of value for money, it's really good! It just falls short on the details. (I wonder if this has anything to do with booking a discounted room? 🤔)

My business trip stay at this hotel completely exceeded my expectations. The environment was quiet and peaceful, the room had great natural light, and the cleanliness was impeccable. The staff were gentle and patient, the facilities were well-maintained, and the internet was stable with no lag. The toiletries were high-quality, and the mattress was just right, ensuring a great night's sleep. There are plenty of dining options nearby, and transportation is convenient. Overall, the service was thoughtful and attentive. Definitely worth rebooking!

I came specifically to check out the Cloud Hotel, and it certainly didn't disappoint. The room facilities are comprehensive, the wet/dry separation in the bathroom is very convenient, and the soundproofing is good too, so I slept really soundly at night. The hotel environment is elegant, and the service is responsive. It's suitable for both leisure travel and business trips, I truly recommend it to everyone. Facilities: Very new, with a gym and restaurant.

My stay this time far exceeded expectations; it definitely deserves a full five-star rating. The complimentary in-room water supply was continuously replenished, which was a thoughtful touch – plenty of water every day when I returned to the room, showing attention to detail and quality. The smart devices in the room were incredibly easy to use, with one-touch controls for lighting and curtains, making it feel very high-tech yet completely intuitive. What was most impressive was the front desk service: gentle and patient. From check-in to answering questions about local attractions, they always had a smile and responded softly and politely to every request, making me feel so welcome. With excellent hardware and outstanding service, I will definitely choose this place again next time I'm in the city.

The Earl Hotel gave us the best experience during our trip to the Northeast! The hotel's location is excellent, within walking distance to the train station, Central Street, and St. Sophia Church. The hotel boasts a Russian architectural style, with a unique environment and facilities, and the housekeeping is impeccable. The breakfast spread is abundant and features distinctive Harbin flavors. Compared to the hotel's amenities, the service was the most genuine among all the hotels we stayed at during our Northeast trip. Whether it was requesting extra bottled water after a run, changing bedding at night, or arranging a late check-out, the hotel always responded promptly with thoughtful service. The early summer in Harbin is beautiful, and I look forward to returning to the 'Ice City' to enjoy the snow in the future and staying at The Earl Hotel again.

How should I even start, the whole stay was just amazing although it was only for a night. I booked 3 rooms in total for my family and the host and all the staff were so nice, they picked us up, gave us fruits and drinks, treated us like a close friend and family. My dad wasn't feeling well and they kept caring about us which was amazing. They have their own food too so we ate there but it's amazing tooo!!! Oh yes, the room is clean, it's as what you see online and it's really worthy the money if you're going to XueXiang snow village. Book this hotel!

They even upgraded my room! The price was reasonable, and the hotel was quite clean and kid-friendly. It's super convenient, just a few dozen meters from the subway station. Plus, there's a Mixue Ice Cream & Tea right next door and tons of restaurants on Central Street. The hotel is quiet despite being in a busy area – really peaceful! Overall, very good. I didn't use the complimentary photo session or the 'Goddess Package'.