4-Star Hotels in Nagano Prefecture, Japan

We had a very comfortable stay at Hotel Metropolitan Nagano. The location is excellent, as it is directly connected to Nagano Station, which made traveling around the area very convenient. The room was clean, spacious, and well-maintained, and the bed was very comfortable. The staff were polite and helpful throughout our stay, and check-in was smooth. There are also many restaurants and shops nearby, which made it easy to find food and explore the area. Overall, it was a great place to stay in Nagano and we would definitely consider staying here again.

The room size was good and the beds were very comfortable. The view in the room was a highlight, overlooking a beautiful green garden with mountains in the background. Walking around the hotel was very enjoyable. The entire area is lush and green, and there is also a lake which adds to the atmosphere. There is an activity area as well, although it is mostly designed for kids and requires an extra fee. Bicycle rental is available, but it was surprisingly expensive, probably the highest I have seen in Japan. The onsen was unfortunately closed for two out of our three nights. We were able to use the onsen at East hotel, but it was not as good as the one in our hotel. A nice touch was the coffee. There is a popular coffee shop in town called Mikado, and the hotel provided their drip coffee for free every day. It was excellent, and when we asked for more, they kindly provided it again at no extra charge. There is also a FamilyMart inside the hotel, which carries some unique regional products. That was quite interesting and a nice detail. The shuttle bus service was always on time, and the drivers were kind and friendly. The nearby shopping mall, which is part of the hotel area, offers many popular brands at relatively good prices. It feels more like an outlet, with slightly older products, but still great for shopping. There are also a few good restaurant options within the mall. I did not have breakfast at the hotel, so I cannot comment on that. Overall, it was a good stay.

This is our first time to ski Japan.  This hotel was located perfectly with great access to some super beginning facilities.  Good enough about skiing, the hotel is perfect and the staff is amazing. The food and amenities are excellent. We had a private hot spring every evening really added to the enjoyment.  My wife and I and eight year-old daughter had a great time  you so much for the great experience and all the hospitality  Perfect Stay. 100%!!!

This hotel has a really cool design. The room was small but had everything you needed, though there wasn't enough space to open two large suitcases. A pleasant surprise was their happy hour in the evening, and after 9:15 PM, they opened a 'mystery room' with free drinks and snacks – that was a lot of fun! I was lucky enough to meet a staff member who spoke Cantonese; their service was excellent and very friendly. The location is also quite good, about a 12-minute walk from the JR station.

Stayed for two nights. On the second day, I hung the towels, trash bags, and mineral water bottles on the doorknob requesting not to be disturbed. The hotel facilities are very new, and there's even a microwave available. It was convenient to borrow an umbrella when it rained.

Super convenient location but note that free parking is not available. Recommended to park at the carpark behind (1min walk away) for 900 for entire night compared to 1200 at the carpark just beside the hotel (but it gets full fast in the evening). Plentiful of amenities provided and late night supper (especially enjoyed this greatly!). Kinda unfortunate they do not have outdoor bath but for the price is understandable. It's already not bad. Massage chair is available but require queuing. Dryer is 100yen per 15mins

Had a really pleasant stay overall. The place was very clean and well-maintained, and the location was convenient for getting around. Service was excellent 👍 staff were friendly and helpful throughout our stay. Amenities were also complete and comfortable. Would definitely recommend for couples looking for a smooth and enjoyable stay.

Everything was excellent. The room was spacious, clean, and very quiet. The soba and ice cream were delicious! The location is perfect—close to the train station and many city attractions. The reception staff provided great service, and I was able to leave my luggage there after checking out.

This was my first time in Karuizawa, and I booked this hotel without knowing anything about it. To my surprise, it felt more luxurious than I expected, especially since it was a family trip abroad that we planned about a year ago, so the price wasn't overly expensive either. The hotel's design and the breakfast, which exceeded my expectations in terms of quality, made me want to stay here again if I visit Karuizawa next summer!