Read genuine traveler ratings & reviews to find your perfect stay.
Posted on Mar 12, 2025
Guest User
The bedding and environment of this hotel are all very good. The most criticized thing is that some of the charges are not clear, and it is easy to overspend and overpay. For example, breakfast is provided, but in fact each room is controlled at 80 US dollars, and the excess is paid by yourself. Because it is a à la carte meal, the price on the menu does not include tax, and guests will not consider these things in advance. When calculating the amount, they usually exceed the amount because of not considering the tax. There is also a 30 US dollar mini bar and bar, which is simply mandatory consumption. Because of these two items, guests feel very bad, and feel that the hotel or the dealer is not authentic. I hope to explain this in detail in the reservation instructions.
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Price per night from:THB 6,432
Posted on Jan 4, 2026|Superior Two Queen Room
Anny ChompoohI stayed in the Phoenix Hotel with my daughter and sister. The facilities in the hotel are really excellent and easy to walk from Union station. However, i found out that on the first day i came into the room,there was a lot of dust on the floor and small pieces of snacks. Moreover, during our stay we had to contact the staff at the front desk, some staff made me feel really upset about services. One night,my sister went to ask the staff about how to open the laundry room , there were 2 staff members on duty and one of them said that if you could not open it meant it closed, and then he turned to laugh with another lady staff on the counter. We are Asian people, many many times that the staff in this hotel made us feel like they were looking down on Asian people and tried to make fun of us. That made us feel really bad about that. But there were not all staff that treated us bad like that,there were still good and service minded staff in hotels such as the doorman and the staff on the last day we checked out.
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Price per night from:THB 4,270
Posted on Dec 20, 2025
Just a Traveler
The hotel is in a good location, with lots of nice restaurants nearby. The room was spacious and clean, and all the staff were friendly.
The only complaint was that they couldn’t provide a king-size bed for us, even though we paid and booked online. They explained that they had run out of king-bed rooms, so they gave us a room with twin beds instead, along with some breakfast vouchers to make up for the inconvenience.
Compared with other hotels in the area, the parking is more expensive. It costs $83 per day. Considering the high parking fee, I would probably choose a five-star hotel instead. At this price, there are more hotel options with better overall value and parking rates.
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Price per night from:THB 5,074
Posted on May 19, 2026
Guest User
The core area of Washington is very convenient to enter and exit. There are many restaurants and cafes around. Business and tourism are good. Every time I come here, I live here. Apartment style, suitable for many people. The living room is large. The jet lag does not affect others.
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Price per night from:THB 6,028
Posted on Jan 11, 2025|Two Double Room
Guest User
Good hotel, good location, not far from Congress and the White House, normal service, not bad, but unfortunately there is no supermarket around. There are only western restaurants nearby, no Chinese restaurants.
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Price per night from:THB 7,411
Posted on Feb 26, 2025
Guest User
I stayed two nights on a business trip, and overall it was great. The front desk staff is warm and welcoming, and helped me with a few things throughout the stay. The lobby's nothing special - just a desk and a few steps to the elevator, and there's an underlying smell from the gas heat. The rooms themselves are great. Spacious room and bathroom, comfortable bed, and I was given a room facing the back of the hotel so it was very quiet (I'll always choose quiet over view). There's a Welcome Hour every evening from 5-6 where you can get a glass of wine/beer or cocktail for free, which is a nice touch, and there are water refill (still or sparkling!) and ice stations on every floor. Overall, it was a great stay.
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Price per night from:THB 4,160
Posted on Mar 31, 2025
Guest User
I liked hotel's location & cleanliness. Some nearby free 'on street' parking was available. Walls are a bit thin so conversations from neighboring units will be heard. Room was well equipped & larger than average. Only real issue was with electronic door locks. I paid for early check in but couldn't get in at designated time due to hotel-wide issue with doing locks. I got in relatively quickly but other guests were locked out for hours. Based on other reviews, there are a lot of issues with their door lock system. Regardless, I'd consider staying here again.
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Price per night from:THB 4,320
Posted on Aug 15, 2023|King Room-Hearing Accessible
Anonymous UserJust next to the train station. The hotel is very new and room are tidy. Staffs friendly too
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Price per night from:THB 5,434
Posted on Jun 5, 2025
Iain
This was such a great discovery. Within easy walking distance of Union Station and Capitol Hill, I arrived after midnight, but the 24 hour concierge was on hand to welcome me, and quickly assist when I realised I was missing an email with door entry codes (resolved with one phone call to a 24/7 support line.) The suite itself was vast, light and airy, spotlessly clean and well equipped with mostly brand new cooking utensils, silverware, etc. All you could need from the kitchen, and a relaxing lounge area. The roof of the building boasts a pool large enough to do lengths, and the gym, shared with the Marriott Hotel next door was enormous, and well equipped with fully functioning equipment - rarely occupied by more that 6-8 others when I used it. Several local supermarkets are within 5 mins walk, and the receptionist was more than happy to let me leave my bag for the day after checkout and work from their relaxing lobby space.
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Price per night from:THB 5,094
Posted on Apr 8, 2025
Guest User
It was nice and clean. I enjoyed the stay. You can borrow a hair dryer at the front. Its location is quite a bit far to walk to the National mall but I enjoyed walking the streets. And all the roomates were very considerate and quiet. I appreciate that.
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Price per night from:THB 2,597