Read genuine traveler ratings & reviews to find your perfect stay.
Posted on Dec 14, 2024|Superior Twin Room
KMSI recently stayed at the Sofia Novotel and overall had a pleasant experience. The rooms were very clean and well-maintained, providing a comfortable space to unwind after a busy day. The beds were perfect—not too firm and not too soft, ensuring a great night’s sleep.
The hotel’s location is fantastic, situated just across the street from a shopping mall, which made it incredibly convenient for dining, shopping, and entertainment. The staff were friendly and helpful, always ready to assist with a smile.
The breakfast was excellent, offering a good variety of fresh and tasty options to start the day.
The only downside was the gym, which is quite small and lacks heavy free weights and a pull-up bar. While it’s fine for a basic workout, those looking for a more comprehensive fitness setup might be disappointed.
All in all, Sofia Novotel is a great choice for its location, comfort, and service, but fitness enthusiasts might find the gym facilities limited. I would definitely stay here again!
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Price per night from:€79
Posted on Jul 5, 2026
Guest UserWe chose this hotel because it is close to the airport and offers an airport shuttle service. Unfortunately, all the shuttles that matched our flight time were fully booked, so we had to take a taxi to the airport ourselves. Other than that, the hotel was clean, the beds were comfortable, and the breakfast was good.
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Price per night from:€90
Posted on Jan 1, 2026
Guest User
I stayed at WN Hotel for 3 days as a remote worker and was pleasantly surprised at every turn. The self check-in and check-out process was seamless, and the keyless Bluetooth door entry made coming and going effortless. The rooms are huge — perfect for setting up a comfortable workspace.The breakfast was excellent, and the staff were incredibly welcoming and helpful whenever I needed anything.
While the hotel isn't located in the city center (so it may be less ideal for travelers looking to explore Sofia in just a day), it's absolutely heaven for remote workers. The surrounding area is alive and booming with shops, bars, and restaurants, giving off a young, productive vibe.
Highly recommended for digital nomads and anyone looking for a comfortable, modern stay!
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Price per night from:€89
Posted on Nov 17, 2025
Cagbacov
Very Disappointing Service – Not Worth the Price
I recently stayed at Hotel COOP Sofia and had an unpleasant experience with one of the receptionists, Mariana. When I called the reception to request some ice for my room, she informed me ,in a rather rude tone ! That the hotel does not deliver ice to rooms and that I had to come downstairs to collect it myself.
As I tried to explain that I had received ice in my room the previous evening, she abruptly hung up the phone. When I went down to the lobby to clarify the situation, I told her that her behavior was unacceptable and that an apology would be appropriate. Instead of apologizing, she claimed she was “too busy” and that there were “too many guests,” although the lobby was completely empty at the time.
She then asked, again in a dismissive way, whether I still wanted the ice. I requested to speak with her supervisor, but she pretended not to understand what I meant. Eventually, she brought me a small amount of ice in a paper cup. Only after I insisted did she return with an ice bucket and tongs.
This level of service is far below what one would expect from a four starts hotel of this category. The experience left a very negative impression, and I will certainly not stay here again.
Aside from this, the hotel’s facilities are average at best and do not justify the price. The only real advantage is the availability of parking, which also comes with an additional charge of €12 per day.
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Price per night from:€93
Posted on Aug 27, 2026|2 Single Beds, Air-Conditioned, Shower, Hairdryer, Cable Tv, Lcd Flat Screen Television, Mini Bar
Guest UserThe room was spacious and comfortable. The receptionists welcome well the guest. Very clean. Good breakfast was included in price. Good location.
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Price per night from:€48
Posted on Feb 13, 2025
Anonymous User
Facilities: Good
Hygiene: very good
Environment: clean and tidy
Service: Very good
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Price per night from:€72
Posted on Jul 18, 2025
Jn_foodie
Best 5 star property in Sofia hands down.
.The room was spacious with contemporary and minimalist design but still very functional. There's even a divider between the bathroom to the rest of the room so it felt like staying in a junior suite instead.
.The facilities were amazing, best indoor pool I've been to ever. It was fitted with all the aqua techs which provide so many massage options. There's also 2 types of saunas, a salt room, a steam room and even a ice tube filled with ice.
.The food at the hotel restaurant was amazing
.The service was so good because I was very frustrated and hangry as the QR code and the TV ordering system didn't work and I called the restaurant repeatedly and no one picked up. So I went down and spoke to Daria, who listened to my concerns and personally took me to the restaurant so that I can order something from the restaurant menu that I really wanted to take back to the room which is not supposed to be done. Diana from In Room Dining even came to deliver the food to my room for me, which actually wasn't her job. I felt looked after and treated like a guest in a 5 star property.
To top it up, we decided to have lunch at the hotel restaurant after checked out and met Vladislav, who gave us an amazing service from food to drinks. Absolutely perfect.
I will definitely come back to stay here next time I am in Sofia and will recommend it to everyone who's coming to Sofia.
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Price per night from:€143
Posted on Jan 24, 2026
Guest User
Nice hotel, excellent location, very clean, excellent service! Will definitely be back!!
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Price per night from:€65
Posted on Aug 9, 2025
Igal
As a solo traveler mixing work and leisure, I had a fantastic stay at Central Hotel Sofia! Its prime location in the heart of Sofia, just a short walk from the Mall of Sofia and Saint Nedelya Church, made exploring the city effortless. The room was a perfect blend of comfort and functionality, featuring a cozy memory foam bed and a well-designed desk that was ideal for my work needs. The complimentary high-speed Wi-Fi kept me connected without a hitch. The staff were incredibly attentive, offering top-notch service that made my stay even more enjoyable. With modern amenities like an LED TV and a luxurious rainfall shower, this hotel truly exceeded my expectations. I highly recommend Central Hotel Sofia to anyone visiting the city!
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Price per night from:€65
Posted on Dec 14, 2025
Martín_TY
📍 Location & Pricing
• Location: Sofia, Bulgaria. Strategically located near the main transport hubs.
• The metro station (coming from the airport) is very close.
• Tram stops are on the corner, and the main bus/train station is just a couple of blocks away.
• The city center is about 1.5 km away.
• Price Range: 79€/d.
🛏️ The Room Experience
• Room Type: Twin room on the 11th floor.
• Size & Cleanliness: Adequate size and clean.
• Bed: 110cm firm mattress, reported to be very comfortable, with two soft pillows.
• Amenities: Flat-screen TV, coffee maker, fridge, and hairdryer included.
• Drawbacks: No major issues mentioned.
🚽 Bathroom Details
• Cleanliness & Setup: The bathroom was clean.
• Shower/Bath: High and slippery bathtub. Water pressure was very good.
• Products & Towels: Basic amenities were provided. Some towels showed signs of wear with frayed edges.
🍳 Food & Beverage
• Included: Yes, breakfast was included.
• Variety & Quality: A very complete breakfast buffet, offering both hot and cold, sweet and savory options, including some local specialties.
• Negative Point: The only drawback was the juice, which tasted artificial, like a powdered mix.
🏊 Common Areas & Facilities
• Facilities: The hotel features a spa, sauna, indoor pool, a restaurant, a cocktail bar, and a casino.
👨💼 Service Evaluation
• Reception: Morning staff was serious. Evening staff seemed bothered by questions regarding the spa.
• Cocktail Bar: Staff here was very kind and friendly.
• Spa Staff: Described as serious, speaking only the bare minimum of words.
• Daily Housekeeping: Room cleaning was minimal; they only straightened the duvet, leaving the pillows as they were. Coffee and tea amenities were not replenished.
🚗 Transport & Access
• Public Transport: Excellent connection. Very close to the metro line from the airport, with tram stops nearby and the main stations within walking distance.
🔐 Security
• Access Control: Access is managed via a key card.
• Safe: There is no safe deposit box in the room.
Final Verdict:
✔ Top Strength: The super comfortable bed combined with the excellent location near major transport links (metro, bus, train).
❌ Main Drawback: The service was inconsistent, particularly the minimal housekeeping (no coffee/tea refill) and the unenthusiastic staff at reception and the spa.
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Price per night from:€46