Read genuine traveler ratings & reviews to find your perfect stay.
Posted on Aug 8, 2026|One Bedroom Deluxe
Anonymous UserAs a frequent business traveler and hotel enthusiast, this hotel truly exceeded my expectations👏
The moment I stepped into the room, it felt bright and spacious. The room size was more generous than many hotels of the same caliber I've stayed in before. There was ample space for luggage, and the work and leisure areas were clearly delineated, completely free from any cramped feeling. The attention to detail in the design was truly impressive.
The amenities were thoughtful and comprehensive. The room was equipped with a self-service laundry machine, so I didn't have to worry about accumulating dirty laundry during my week-long business trip – it was incredibly convenient. What surprised me most was the shower experience: the water pressure was strong and steady, and there was plenty of hot water, hitting my body with just the right force. After a long day of travel, a shower completely washed away all my fatigue. This kind of comfort in the details is precisely the standard a five-star hotel should uphold👍
Overall, my stay was impeccable. I will definitely choose this place again for my next business trip here.
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Price per night from:MXN1,186
Posted on Jul 12, 2026
Yvie94Got early check in after submitting two new emails to be registered for Ascott rewards. Assigned to 807 and sighted a few drain flies upon entering, small issue compared to what we faced later. Spotted 2 plaster bagworms, and toilet bowl had bugs surfacing repeatedly despite lid being down. Photos for both attached. Gave feedback to front desk and waited for duty manager to arrive (started waiting from 5.22pm), then went back to room while DM prepared a new room. Waited for about 25 mins and we decided to head to the lobby with our luggage as nothing was happening. We were offered the suite at 808 but tried to explain before entering 808 that the corridor was infested with the insects, he shrugged (prolly language barrier here). 808 had the same issue and the DM initially tried to explain it was not a bug and we had to show him photos on google, and also spotted a bagworm with the worm (photo for second room attached) inside on our way out. We told the DM we did not want an upgraded room, and just wanted a clean room that had no insects. Next room we were offered was 1305 which thankfully had no bugs and smelled a lot fresher. It was 6.07pm when we put our bags down and had to wait “5 mins” for keys to be delivered. Nothing happened after 20 mins and we had a dinner reservation to head to, called front desk and they sent the security guard up to hand us the room keys, not sure this is correct protocol? Around midnight we could hear the tv from next door, luckily front desk sent someone up within minutes. This was more an unlucky experience with inconsiderate guests next door, but soundproofing could be improved as we could hear their doorbell loud and clear when front desk came up to check the situation. Anyway we checked out a day earlier as we didn’t feel comfortable and well-rested.
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Price per night from:MXN1,058
Posted on Jul 5, 2026
Aisha SamadI love the location the most. Fuss-free hotel tbh. Only issue i have with this hotel is that there is no power socket by the bed. So i have to charge it next to the tv. Also the toilet had a backflow issue which is gross - this is fixed by the hotel after i mentioned it to them. Not my first stay here. If you’re not fussy, want cheap and convenient, then this hotel is it. Please get the breakfast along with your rooms as it’s more worth it that way and the food is REALLY GOOD.
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Price per night from:MXN567
Posted on May 25, 2026|Superior Room
Sole TravellerHotel was clean with courteous staff and nice window view. Buffet breakast included and location surrounded with many eateries outside the hotel. Will stay at this hotel again if I am going back there again. Highly recommend.
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Price per night from:MXN635
Posted on Jun 3, 2026
Guest UserThe hotel is very clean. Staff are very friendly and helpful. The swimming pool is small and dirty when we were there. Kids walking around at the breakfast area and jumping in and out from the pool to breakfast area. No proper towels provided for the pool. My room is clean but face a block of construction wall which looks really eerie at night. I think they are in the midst of extension their hotel. Blackout twice but power came back fast. Despite the small imperfect, it is still a very comfortable hotel which I will go back to in Batam.
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Price per night from:MXN605
Posted on Mar 24, 2026
Guest User
Room was relatively clean except ants on the table. However the toilet was a little dirty. The sink kept getting clogged. Ac was great and cold. The lift is very slow.
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Price per night from:MXN474
Posted on Feb 24, 2026|Deluxe Double Room
༃྅nuo༉xi༊
Amenities: Toiletries were provided, but I brought my own shampoo. The lack of a hairdryer was a bit inconvenient.
Cleanliness: The room, including the bathroom, was very clean. Staff cleaned the room daily.
Environment: The room was filled with a scent, which I personally didn't care for. The room faced the street and was extremely noisy. On the first night, I had a splitting headache and had to buy painkillers from across the street just to get some sleep. Light sleepers might find this quite challenging.
Service: The staff were very pleasant, polite, and efficient.
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Price per night from:MXN207
Posted on Mar 15, 2026|Two-Bedroom Apartment
Guest UserThe room layout is fantastic but maybe due to low occupancy, very strong mouldy smell. Room is old, hair dryer not working and bathroom not able to drain properly (very very slow as if anytime will flood)
Staff service is very good, chg a room for us after our feedback immediately with no questions asked but won't book the second time unfortunately.
Location is good, just behind A2 food court and Batam City Sq shopping.
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Price per night from:MXN441
Posted on Apr 23, 2026|Deluxe Queen Room
Guest UserIn my opinion, the room was a bit dirty with old paint, and the kitchen sink was unusable. The kitchen equipment was basic, and the bathroom was just okay. The view, however, was great; we could see the city of Nagoya, and the night view was beautiful, allowing us to watch the go-karting. There was no Qibla direction marker, the Wi-Fi didn't work properly (it kept cutting in and out), and the TV only had YouTube. This was quite disappointing, especially since it was our anniversary, and we couldn't watch any other channels because the Wi-Fi was so unreliable. So, overall, I'd say it was just an average apartment stay.
Thank you
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Price per night from:MXN453
Posted on Jan 10, 2026
H9da
The environment here is great, and there are plenty of amenities nearby, including lots of delicious food. I'll definitely stay here again next time I visit. Highly recommend it to everyone!
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Price per night from:MXN398