"Pleasant experience. The hotel was comfortable and well maintained. While the location is a little far (the nearest metro is Pueblo Nuevo), the staff truly stood out with their professionalism and willingness to help. (9,5/10)"
"A Pleasant Stay with Warm Hospitality It’s always a pleasant stay at this hotel. Although it's a budget hotel, the staff are incredibly friendly and helpful. I especially want to highlight the young lady who assisted me during check-in—she was so kind and welcoming. She provided me with all the necessary information about breakfast locations, nearby laundry services, and more. That was very helpful and much appreciated. The hotel's location is also very strategic. There are plenty of eateries nearby, and it’s close to both the bus and train stations. The room itself was simple but clean. Everyone at the hotel is polite and friendly, which made my stay even more enjoyable. If I could suggest a few areas for improvement, they would be: 1. Provide a kettle in the room – Hot water for drinking is important for me, and having a kettle would be very convenient. 2. Install proper blackout curtains – This would help guests sleep better by blocking out excess light. 3. Offer laundry services – Having an in-house laundry option would be useful, especially for longer stays. Other than these suggestions, everything else was perfect. Overall, I’m very satisfied with my stay and truly appreciate the warm hospitality shown by all the staff. Thank you!"
"Nice and safe place to stay for families. All the usual amenities of 4* hotels available here. Lovely & helpful staff esp Alessandro who was doing evening shifts. Didn't use any breakfast facilities/ food on the premises, hence can't comment about it. Overall a very good experience."
"We stayed here for 2 nights on our Madrid trip! We were a family of 4 and really enjoyed the hotel. We used an uber to get to central which cost us around £10. Great base would stay again."
"I really really enjoyed the stay…very calm and responsive staffs…my booking was for after 3pm but I arrived early that day and still they allowed me to check in which im really thankful for bcoz i had a long flight and was very tired."
"Comfortable bed to sleep in but the framing jutted out, which we did bump into. The AC, tv, and fridge worked well. The hotel's facilities were good. Excellent restaurant and bar. Each floor was designed differently, which was interesting to see. The room itself was a bit stylish but not so practical. I was a bit scared the toilet was going to come off the wall every time I used it. The glass door for the shower did not close all the way. The lighting for the bathroom mirror was not great, so applying makeup was an issue. Hair dryer was bad, so we didn't use it."
PPinko_YHard Rock Hotel is conveniently located a short walk from Atocha station. The entrance has steps, and staff kindly helped with our large luggages when we went inside to ask. The lobby looks trendy and welcoming at check-in. We booked a 4-night stay in a family room for two. Paying extra, we chose family room with two washing basins, as shown on their website and confirmed verbally at check-in. However, the room given had an extra rollaway bed set up and only one basin. After reminding front desk that we didn’t need the extra bed and specifically requested two basins, there was some delay—possibly due to language barriers. Eventually, the front desk agreed to rearrange our room. We appreciated this gesture, though initially the staff seemed reluctant, repeating “it is set up like that” and showing blank faces. I had to be assertive to explain that the extra bed defeats the purpose of paying more for extra space. Hotels should understand that some guests pay extra for bigger rooms without needing extra beds. Flexibility to remove the bed would improve guest experience. If I had known, I might have paid less for a standard room. In the end, they moved us to a room without the extra bed and with two sinks. While the staff handled this without smiles, they were friendly and responsive during the rest of our stay. This was my first time at Hard Rock Hotel, and perhaps cultural differences influenced the front desk’s reaction. The room itself was spacious, clean, and well-appointed with tea, coffee, and a daily bottle of water. Though bar noise was audible from downstairs, it was not disturbing, and earplugs were provided. Housekeeping was always friendly and smiling. Overall, Hard Rock Hotel has excellent facilities. I’m unsure if I’d return, but the quality of the hardware is good. Hard Rock Hotel 距離 Atocha 車站步行不遠,10分鐘左右就到。門口有樓梯,我哋自行找了員工幫忙提行李入內。行入酒店大堂見時尚形格。 我哋預訂了四晚家庭房,比標準房貴一點因想多一點空間。並經酒店網頁宣傳圖見此房形有兩個洗手盆,我辦理入住時口頭提醒。但入到的房間已有多一張折疊床,且只有一個洗手盆。致電接待我哋二人不需要額外床,且特別要求兩個洗手盆後,因語言障礙可能溝通較慢,前台最終同意調整房間。 我哋感激有安排,但起初員工態度似乎有些抗拒,還說「額外床就是這樣安排的」,臉上毫無表情。我必須堅持解釋,多出來的床反而讓付費多出空間變得無意義。酒店應該理解或有單人住客會想選擇較大空間房形。能夠靈活移除或調整額外床會提升客人體驗。 最後,前台換了沒有額外床且有兩個洗手盆的family room房間。雖然當時處理時員工面無表情,但整體服務期間他們都友好且回應迅速。這是我第一次入住 Hard Rock Hotel,或許文化差異讓前台員工對這類服務顯得不自在。 房間本身寬敞乾淨,配置有茶包、咖啡及每日一支水。雖然能聽到樓下酒吧的聲音,但不影響休息,床邊還有耳塞。客房房務人員總是帶著笑容,非常親切。 總體來說,Hard Rock Hotel 硬體設施優秀,但暫時不確定會否再次入住。
GGuest UserWe had a wonderful stay in Crowne Plaza Centew Retiro. Few min walk to Metro. Ginos restaurant and VIPS restaurant are opposite to the hotel and closed at midnight. The junior suite was great with a King bed and a double sofa bed which are big enough for a family of 4. The hotel provided welcome drinks and snacks in the bar. Free Illy coffee capsules and cookies in the room. The minibar in the junior suite was fully stocked and complimentary. All staff are friendly and nice. Thanks Nuria Pastor and your team for the arrangement which made our journey so special. We would definitely recommend our friends to stay here. The hotel was connected with Voco. We also booked buffet breakfast in Voco hotel with kid price EUR15 and Adult EUR 19. Great variety of food and drinks.
GGuest UserBit hard to get to/from the airport they do have shuttle services but its a lil tricky navigating the site plus they are only available between certain hours of the day. Its in the middle of nowhere. Just industrial area and other hotels. Which forces you to dine in, breakfast is decent, but dinner was bad. Feel like the food in general is cheap, but charged at a premium. Poor quality ingredients for what you are paying for. I dont expect a mcchicken burger at 18euro. I expect a real chicken breast. Not mechanical blended meat. Other than that the place is actually really nice. Im a fan of that Scandinavian minimal look. Next time i would actually still stay here but just taxi to a nearby restaurant or uber eats some nicer food instead of dining in. Staff were lovely and helpful. Decent gym too. They need slightly heavier weights but you can get a good work out with thats there. I may of got swindled as I ordered a double and they put the singles together. I didnt want to make a fuss but look out for that.
XXiaoxianbingThe front desk is fully automated. You pay the deposit via email and unlock the door with a PIN code. The room has a kitchen with very new kitchenware. We basically buy our own food at the supermarket in Madrid and then cook at the hotel. It's great and saves a lot of money.
GGuest UserA surprisingly nice experience. I stayed in a mixed room for 8. Everyone was quiet and neat. The bathroom and toilet is very clean. The staff Arecia was very friendly. I’d stay again.
LLovelyCnThis hostel offers a very good balance between price and quality. The room, bathroom, sheets, and towels are clean. The location is very central, yet it is completely quiet on the third floor. Check-in may be complicated for non-Spanish-speaking guests, as you do not receive any information prior to arrival. Shampoo and shower gel are provided. The air conditioning is new and works very well. This place opened in 2023.
GGuest UserGood location near metro and within 30 minutes walk from Atocha and Sol. The check in was smooth. The hostel was clean in general. The dorm was clean and spacious. The airbed wasn't as bad as expected. Wifi worked well. I can recommend Hostel Acasias.
What is the average price of a hotel in Madrid for this weekend?
According to the latest 12-month data from Trip.com, the average price for a 3-star hotel in Madrid this weekend is €271 per night. For a 4-star hotel, the average cost is €367 per night. If you're looking for a luxury experience, 5-star hotels in Madrid this weekend typically cost €936 per night.
How much do hotels in Madrid cost per night during weekdays?
Based on the latest 12-month data from Trip.com, the average price for a 3-star hotel in Madrid during weekdays is €209 per night. For a 4-star hotel, you can expect to pay around €305 per night. If you're looking for a luxury stay, 5-star hotels in Madrid generally cost €869 per night on weekdays.
What are the best places to stay in Madrid?
Some of the best places to stay in Madrid are near popular attractions like Puerta del Sol, Royal Palace of Madrid and Gran Via, offering easy access to key sights and amenities.
What are the best family-friendly hotels in Madrid?
Families visiting Madrid often prefer hotels like Agumar (from €77), which are well-known for their family-friendly features of spacious family rooms and child-friendly services.
What are the top hotels in Madrid near Puerta del Sol?
Trip.com offers multiple promotions and discounts all year round for both new users and loyal customers . Please check the promotions page to see what promotions are available now on Trip.com.