Luxury Hotels in Datong

"The hotel was new and the rooms were clean, but the service was terrible! We arrived at the front desk at night, and there were three or four staff members standing there laughing and joking. After I showed my ID, they told me that someone had already checked me in?! It turned out that after a long discussion, they realized it was because a man with the same name as me had booked the same room type, and they gave him the room I had booked in advance (I had noted that I didn't want the last room and wanted it away from the elevator)?! Such a big hotel?! Don't they even check the information when registering guests? The phone numbers are different, and the genders are different too?! While I was standing at the front desk late at night waiting for them to resolve the issue, the receptionist kept yelling about what to do about the man's booking?! Where was I supposed to stand?! She didn't even apologize, and she was yelling at me about the wrong booking!! Am I supposed to fix her problem? Is this how you train your staff for such a big hotel? And this is supposed to be number one on the luxury list? Is this the level of service you're providing? Don't tell me it's because there are too many guests during the Chinese New Year. If you're so busy during the holidays, how could you make a mistake checking guest information? After making me stand for at least ten minutes, they finally gave me a room. They even gave me a last-minute room near the elevator! When I saw this, I called the front desk, and they said, ”Oh, all the rooms you booked are last-minute rooms?” Why didn't you write on the booking page that all City View Suites are last-minute rooms? It felt like the staff didn't know what they were doing; the service was completely disproportionate to the hotel's quality! Oh, and by the way, the laundry room was closed during the New Year period, and they didn't mention this at all when I messaged customer service during booking. 😃 The score is for cleanliness and hotel infrastructure; service is zero."

"I came to this hotel after hearing great things about it, and it definitely lives up to the hype. It's a peaceful oasis in a bustling area, beautifully designed, and perfect for photos. The facilities are top-notch, with a sophisticated wabi-sabi aesthetic. The rooms are spacious with a well-thought-out layout. The only thing that needs improvement is the service consistency. On the day we arrived, we were quite disappointed with both the lobby and restaurant staff. The waiter at dinner couldn't recommend local dishes and we had to call them over for water refills. Also, during the evening guzheng performance in the lobby, guests weren't offered any tea – it felt quite unprofessional. However, after providing feedback to the hotel the next day, we saw a significant improvement, as if a completely different management team had taken over. A special thank you to Manager Lin and Wang Juli from the restaurant. Manager Lin was attentive to customer suggestions and promptly adjusted the management, adding a human touch to the excellent hardware. Wang Juli from the restaurant was warm, enthusiastic, and highly efficient, which elevated our experience considerably! I hope the hotel continues to strengthen its service management with such 'warmth' to truly justify its pricing."

"The hotel's facilities are excellent, but the service was extremely disappointing. I specifically booked a large suite for four days to relax and chat with friends and play cards. However, two unfriendly guests next door fabricated stories, claiming we knocked on the wrong door and made noise. In reality, we were always careful to keep quiet. Despite this, the hotel, without verifying the facts, sent staff to disturb us multiple times in the middle of the night—they opened our door three times and we received a phone call. To prove our innocence, we even went to the surveillance room and confirmed from the footage that we never knocked on the wrong door. Overall, the hotel's handling and resolution of disputes were quite unprofessional."

"The service attitude was exceptionally good. When a line started forming for check-in, more staff immediately came to the front desk to assist. They also offer late check-out. The room service was impeccable, and they provided a crib. There were complimentary welcome fruits. The breakfast selection was quite rich, including knife-cut noodles and freshly ground coffee at the counter. The overall environment was very good, fitting the description of an older, established five-star hotel. I requested a non-smoking room in advance, and indeed, there was no smoke smell. The bathroom drain didn't have any unpleasant odors either; generally, there were no strange smells. The window could be opened, which at least prevented stuffiness. In late May, after 8 PM, the air conditioning could be turned on for cooling. The shower water pressure was excellent, which was a big plus. The family deluxe suite had two bedrooms and two bathrooms with a connecting door, which was the main reason I chose this hotel. The room size was ample. The only downside was that the mattress was too soft. The hairdryer was a Dyson model, and the sink was large enough for three people to use simultaneously. The soundproofing was good, and overall, I was very satisfied. The cleanliness was also up to standard. I had read reviews about staff helping with luggage, and traveling by car with an infant, I was really hoping for some assistance. However, no one was at the parking lot. Perhaps this service isn't available unless there's special weather. Parking was very convenient though."

"Having stayed in numerous high-end hotels over the years, this one truly deserves a heartfelt five-star rating from me! ⭐⭐⭐⭐⭐ It's an established five-star hotel. I specifically booked a city-view room. It's just over 1 kilometer from the ancient city, making it super convenient to get anywhere. The room was spacious, bright, and comfortable. Every day, they'd send fresh fruit and a warm pear soup. They were clearly concerned about the dry climate in Datong. From the moment I entered the room, all my needs were met – truly thoughtful service. Housekeeping was incredibly efficient. We had some food that needed freezing, and honestly, we'd forgotten about it ourselves when checking out. The hotel lobby and housekeeping department had seamless communication, quickly reminding us. Their responsiveness was truly impressive! 👍🏻👍🏻👍🏻 The breakfast was unexpectedly delicious 😋. It had a Western bar feel, and both the Chinese and Western options were great. No unnecessary frills or those annoying pre-made dishes. The various stir-fried vegetables – shredded potatoes, tofu, straw mushrooms, and cabbage – were all incredibly tasty. The fried rice, especially the egg, was delicious on its own, and the stir-fried udon noodles were also good. The large Chinese crullers were freshly fried by the hotel, and there was a chef hand-shaving noodles right there, which looked and smelled amazing. I absolutely loved the preserved egg and lean pork congee and the eight-treasure congee. The steamed carrots 🥕 were surprisingly good; at first, I wondered why they were there, but then I discovered how sweet they were. You really have to try the steamed potatoes and carrots here. The bread selection was exceptionally well-made, far superior to what you find in many five-star hotels in my home city of Beijing, no exaggeration. The whole wheat bread, dinner rolls, croissants, chocolate cake, and brownies were all of a high standard. You could tell immediately that they were made by professional pastry chefs using excellent flour. The cheese 🧀 here was also very good. All the fruit salads were incredibly fresh, and there was even a honeycomb! It went perfectly with the milk and cereal. They had a wide and thoughtful variety of cereals, no skimping there. Oh, and they also offer supper service! 👍🏻👍🏻👍🏻 BTW, there's a swimming pool on the 10th floor that the kids absolutely adored. Every single aspect of our stay demonstrated their thoughtful and impeccable service. Wishing the hotel great prosperity, and I'll definitely be back!"

"I will objectively describe this true stay experience, detailing the hotel's hardware advantages and terrible service, writing a scathing Ctrip review in a genuine and straightforward tone to fully express my dissatisfaction. Top-tier hardware, abysmal service, completely ruining the stay experience! Choose with caution. Objectively speaking, this Wyndham hotel's facilities are definitely among the best in Datong. The rooms and amenities are flawless. I had high expectations for the hardware experience, but the entire stay was ruined by the extremely poor service. I'm giving a bad review, no room for negotiation. I came to check in on a Monday lunchtime, not a holiday. The hotel, along with Yun'gang Hotel, was hosting a conference that day, so there was already a significant flow of guests. However, only one front desk counter was open, and there were seven or eight people in front of me. I waited a full ten minutes before it was my turn. Just when it was finally my turn, a female staff member in a black suit, who seemed to be a supervisor, suddenly came over. She didn't make eye contact with me the entire time, didn't even say a polite ”Please wait,” but instead just curtly said ”Wait a moment.” Then she proceeded to operate the front desk computer, completely ignoring me and not saying a word, leaving me standing there for a full 5 minutes, feeling awkward and speechless. After she finished and walked away, I was completely bewildered. I went up and asked why she wasn't checking me in. She actually said she was handling check-ins for the conference attendees. I immediately got angry and asked her why she didn't tell me upfront that she was only serving conference guests, making me wait for nothing. She, in turn, self-righteously replied, ”How was I supposed to know you weren't a conference attendee?” Conference attendees were clearly wearing their exclusive badges. As a lobby staff member, is she incapable of even the most basic observation and distinction? Her attitude was arrogant and contemptuous throughout, and she didn't even offer an apology. When I questioned her terrible service attitude, she completely ignored me and just walked away. Paying the same price, should regular individual guests be treated with such neglect and disregard? As a high-end hotel, are these the service standards and communication skills of the lobby staff? They completely disrespect customers and lack basic service awareness. How exactly does this hotel conduct its employee training? I stayed here for two days, and I don't want to say anything else. Just because of this terrible check-in experience, no matter how good the hardware is, I will definitely not come back. I also advise anyone looking for a comfortable stay to choose with caution! If the service doesn't keep up, even the best hardware is meaningless. Service: Too poor"

"The location is great, with a large community downstairs and Wanda Plaza right across the street, making dining and shopping very convenient. It's close to the South Railway Station and not too far from the ancient city, perfect for those traveling by car. The environment and hygiene are good, and the service is excellent. However, the breakfast selection is a bit limited."

"This hotel is located within the ancient city walls and has its own restaurant, serving a good breakfast. I booked a Ryan twin room this time, which had an external window that could be opened – great for when it got too warm at night. The hotel is just across the street from Huayan Temple and isn't far from popular spots like Xijin Dao, Fengling Pavilion, and Zini 369, making it super convenient for getting around. They even offered extra bottles of water at check-in. The cleaning staff not only tidied up but also folded my pajamas, which was a lovely touch."

"Our stay was absolutely fantastic! From the airport pick-up, to checking in, and all the way to checking out, everything was smooth and pleasant. All the staff, from those handling the airport transfers, to the front desk, housekeeping, and other services, were incredibly warm and caring. You could really feel their genuine dedication to service and their passion for working at Nian Xia (Summer in the Southeast). The room itself was great too, with welcome fruits and all the amenities you could need. It's also super convenient for getting around and finding places to eat. Plus, with your room key, you get free entry to the Nian Xia Art Museum, which features INART and Tiankai sculptures – absolutely amazing!"

"The room attendant did an amazing job cleaning; every nook and cranny was spotless and tidy, which was very pleasant to see. Thank you for your hard work! The front desk service was incredibly thoughtful. Check-in and check-out were super fast, and they patiently recommended great local restaurants to me. My experience was absolutely perfect!"