Spa Hotels in Sydney

They say Australian hotels have bad service, and I experienced this first-hand. Even at a 5-star hotel, the mini-bar was constantly forgotten during daily cleanings in both rooms I booked, which were on different floors. Also, during breakfast, genuinely friendly staff were few and far between. Out of all the days I stayed, only two female staff members greeted guests with a smile. On April 5th, the front desk was manned by a male attendant in a brown suit, with a brush cut and a beard. My parents arrived before me, so he gave them three English menus. When I arrived, I asked him for a Chinese menu. He said 'okay,' but I waited for a very long time, and he never brought it. During this time, I asked two other staff members about it. I told them I needed a Chinese menu, and they both said 'okay,' but none of them brought it to me. I waited for a very, very long time! I couldn't wait any longer, so I took an English menu myself and went to the front desk to exchange it. As I walked towards the front desk, the same male attendant with the brush cut and beard also walked over. I then told the female attendant at the front desk that I needed a Chinese menu. The male attendant then came over and *actually said* he was also looking for a Chinese menu 🙄. In reality, menus in various languages are usually available at the front desk. And normally, when they check guests in, they ask what language they prefer and provide the appropriate menu. The staff on duty that day hadn't placed Chinese menus on the counter and then delayed providing them when guests asked. I don't want to bring up 'discrimination against Chinese people,' but the attitude of prioritizing foreign guests while neglecting Chinese guests is unacceptable. I will absolutely never choose Capella again!

The hotel's location is quite convenient, right next to the MRT station. The service is also very good, and it's quiet. The hygiene is decent too. The only downside is that the shower head has very weak water pressure, which makes showering a bit of a struggle. Otherwise, everything else is good.

Room Size: I was given a room on the first floor, and I was initially worried about poor soundproofing or bugs, but luckily, there were none! I slept really well every night, and it was very quiet outside. The room was spacious, with a living room, an outdoor balcony, a kitchen, a dining table, and a study. It offered excellent value for money and is perfect for tourists staying for over ten days. Location: The hotel is very close to Zetland shopping center, just a two to three-minute walk away. East Village has both Coles and an Asian supermarket. It's a bit further to Green Square train station, about a ten to fifteen-minute walk. If you want to take the bus, it's convenient too, with routes 304 (goes to the City) and 392 (goes to UNSW) nearby. The kitchen was well-equipped with basic cooking utensils, an oven, microwave, dishwasher, and a capsule coffee machine. The only inconvenience was the lack of chopsticks, so I brought some leftover cutlery from my takeout orders. Cleanliness: Regarding cleaning, I had read other reviews before booking, so I was prepared for no daily housekeeping. After checking in, someone did room service about every three days, and the cleaning was quite good (they even thoughtfully left an extra plastic bag for the trash can). They also provided extra bottles of dish soap. I found the trash room on my floor, so whenever I cooked and didn't want the trash sitting in my room overnight, I'd just take it out myself, which was very convenient. Excellent because it is a genuine, informative review. Thumbs up!

We stayed at Mantra 2 Bond Street Sydney for five nights, and overall, it was a pleasant experience. Although the hotel was undergoing renovations during our stay, it didn't bother us much as we were out most of the time. The hotel's location is excellent, just a stone's throw from the metro station and close to several major attractions, making it a very convenient base for exploring Sydney. The breakfast was also satisfying, with a good variety of options that kept us full every morning. However, there were a few minor downsides. The hotel has three elevators, but only two were operational during our stay. For an 18-story hotel, this meant the elevators were often full during peak hours, and we ended up taking the stairs most of the time. One evening, when we returned to the hotel, the front desk was unstaffed, which made us feel a bit less secure. Additionally, the room door locks seemed a bit old-fashioned and didn't look very secure from the outside. We hope the hotel will upgrade them in the future. Despite these minor shortcomings, the positives outweighed the negatives. This is a well-located and comfortable hotel, and we would still happily recommend it to others.

My overall experience at W Hotel Sydney was very satisfying. The hotel's location is excellent, with convenient transportation and beautiful surroundings. The room design is stylish and modern, clean and tidy, and the bedding is comfortable, allowing me to rest very well during my stay. The hotel's public facilities are very well-maintained. Whether it's the pool, gym, or public areas, everything feels high-quality. The staff also provides excellent service; they are warm, professional, and promptly assist with any issues, making the entire check-in process very smooth. Overall, it was a very pleasant stay. Both the hardware facilities and the service level met my expectations. I will consider choosing W Hotel again next time I visit Sydney and will also recommend it to my friends.

We stayed at Meriton Suites Kent Street and really enjoyed the location and apartment-style setup. We chose it mainly because it included a kitchenette, washing machine, and more of a home-style layout rather than just a standard hotel room, which made our three-night stay much more comfortable. The location was excellent, close to Chinatown, making it easy to explore local restaurants, markets, and the seafood market, while still being within walking distance of Sydney’s main attractions and landmarks. The hotel itself was functional and suited us well. We actually liked not having daily cleaning service, as it gave us more privacy and made the stay feel more relaxed and independent. Overall, it was a comfortable and convenient place to stay, and we would definitely stay there again.

The fireworks at Darling Harbour were absolutely stunning, and our room faced Darling Harbour directly. The kids basically lived on the balcony, doing homework, watching fireworks, and eating – they called it the best hotel of the trip. Personally, I found the room a bit small; once we opened our two 28-inch suitcases, there was no space left. Also, the lighting was a bit dim and lacked brightness. Breakfast was quite Western-style, good quality but with limited variety. The kids were quite sad when they realized there was no ice cream, no chocolate fountain, no dessert bar, and no self-service juice (compared to the Crown in Melbourne and Langham where we stayed). But as parents, we were thrilled! Less sugar intake, and the fruits and yogurt were excellent quality. The eggs used for omelets and Eggs Benedict were organic. The downside is that it's a bit far from the subway station, and the walk back to the hotel area at night felt a little dark. My biggest complaint is that in the morning, the kids left a cup on the breakfast table, and when we checked out, they wouldn't even look for it, claiming the breakfast bar staff had gone off duty. My daughter was very upset about her Tiger thermos and even cried.

On the plus side: we upgraded ourselves to a village suite and the size was spacious. Breakfast was fabulous and something to look forward to, although 7am start is a bit late for us.. Most of the staff were lovely and well trained. Room was cosy and quiet at night. Fresh towels and clean bathroom. Easy and convenient location outside of CBD. This is the only big hotel in the area and there are some great restaurants nearby - Carmela, Margaret, Bill’s etc. usefully close to Chemist Warehouse for essentials you’ve forgotten. On the negative: It should be classed as 4* - quite cheaply constructed and maintained. Not what you might consider to be luxury. Rooms are dark,  with poorly thought out lighting; the carpet rarely vacuumed (if at all) during our five night stay. Hand held shower head spray nozzles were blocked, bathtub drain was also blocked. Sinks not very clean. Windows in room and dining room very dirty. Big construction site adjacent so we moved rooms to get away from the noise and view of the cranes. Overpriced hotel offering when you consider we could have booked the Capella in CBD at nearly the same rate as our suite, but nice to be away from the city.

Great value for money, right on George Street! The room was very spacious and came with a washing machine and dryer, which was fantastic for the price. **Cleanliness:** The room was very clean, but do keep in mind that as a serviced apartment, it doesn't get daily cleaning. **Facilities:** It has a small kitchen, fully equipped with pots, pans, dishes, and even dish soap. **Location:** Being on George Street is super convenient. You can easily hop on the 'Ding Ding' tram or just walk to explore. **Service:** The front desk staff were very polite and always greeted me proactively.

Beautiful hotel to visit in the city and staffs are very kind and nice. Very short distance to Barangaroo reserve, perfect place to stroll after dinner.