Find 5-Star Hotels in Taichung

I wrote in my initial booking that this was an Anniversary trip, I was quite surprised that the hotel did not do nor acknowledge such things and that quite bothered me. First impressions do lasts and I also had an incident in their restaurant that serves buffet, where there was a insect (almost cockroach like) in the soup which was honestly very shocking for a 5 star restaurant but the recovery of how they handled was not great and no follow up was done. Overall, I wasn’t as happy staying here as I thought I would. But I won’t definitely be coming back.

Upon check-in, when asked the reason for our stay, I casually mentioned we were celebrating our 100th day together. They genuinely took note and arranged related services. The sense of privacy and exclusive hospitality was exceptional, truly living up to the reputation of Japan's top Hoshino Resorts group. I particularly loved the design of the entire garden and the relaxation pavilions by the pool, as well as the hot springs. Whether it was the expansive window views from the room, the scenery from the private onsen, the women's public bath, or the dining area, every single spot, with its flowers, plants, and water birds, was meticulously designed. Both dinner and breakfast were also thoughtfully prepared and presented using local ingredients. Our 2-day, 1-night stay left us feeling incredibly touched and joyful, both physically and mentally. It felt like we were taken care of in every possible way. Every moment was filled with deep appreciation. I highly recommend staying here.

The location of this hotel is excellent, and the staff were consistently friendly, polite, and genuinely tried to help whenever we needed anything. Unfortunately, the hotel itself has some significant issues. Our room had a strong mould smell that was impossible to ignore. This isn’t something that can be solved with air freshener or a quick spray by housekeeping—it points to a deeper moisture problem that requires a proper investment in repairs. Until that is addressed, it seriously affects the comfort of the stay. The food was also disappointing and well below what we expected. We also tried to book a massage during our stay, but every time we went down, there was no one there. The counter staff seemed unsure of what was happening, which made the experience feel disorganized. I want to emphasize that the staff did their best and were always courteous. The problems seem to be with the property and its management rather than the employees. With its excellent location, this hotel has a lot of potential, but it needs to address the mould issue properly and improve some of its facilities and services.

Great hotel that is family friendly. Hotel buffet offers a good spread. The indoor playground at the hotel is huge and always well sanitized. Amazing kids haven. The flexibility for breakfast to be taken after check out is well appreciated and thoughtful

The service at the counter wasn't great. Is it just because I came from abroad and my attire made you uncomfortable? I'm specifically referring to one waiter, a skinny one with a bob haircut! Their attitude was terrible, and they even dragged other staff members into making fun of customers... OMG... What kind of society is this? ?????? Is it too closed off, or am I too open? Is traveling with my mom a problem? I have no idea! I'm too lazy to even mention the dust! The hotel's PR staff! Trouble! Your check-in quality is truly poor. 😒

The location is a bit remote, which is inconvenient if you don't have your own car. While the hotel has both Chinese and Western restaurants, the Western one is closed on certain days. Without a reservation, finding a table for lunch at the Chinese restaurant can be difficult, potentially forcing you to dine elsewhere. The bathroom facilities are old and outdated, and there weren't enough towels provided. There's a public recreational area with some activities suitable for children and young adults. The private soaking tub in the room, where you can bathe at your leisure, is the only redeeming feature.

The clubhouse is located in the Zhengguguan hot spring area, near many hiking trails, easy to choose. Before bathing or staying, you can come to exercise, after walking the trail and then bathing will be more comfortable. There is no parking lot in the clubhouse itself, only on both sides of the road. However, the operator will first occupy the roadside location, first to not seem to be able to stop first, but basically no problem parking. The hot spring pool is a pool made of gravel, which is less likely to slip but the cleanliness is more remarkable. This time, because there were few travelers staying, breakfast was changed to a restaurant on the first floor. Although it is also buffet style, the dishes are obviously much less, and without the top floor favorite dining beauty, a little disappointed.