excellent staff n good deals! this is not my first time & each time i arrived all staff is very helpful and smiling, make our long journey become warm and welcome. Lexis is a must visit !
The hotel is quite old and a bit run-down. The rooms weren't particularly clean either. The first room I was given hadn't even been cleaned, so I eventually had to switch to a different one. There was a wedding happening downstairs, and the music was audible late into the night. I would not recommend this hotel.
The Royale Chulan Hotel stay for me very satisfaction it's my second nIght to extend at this hotel. the hotel facilities is great. morning breakfast had variety of dishes, I've extended my third night again its my greatest stay at the hotel ”ROYALE CHULAN”
The front desk staff were very efficient and competent. However, extra items like pillows were out of stock. More stock needs to be added to meet customer needs. Room cleanliness could be improved; only basic cleaning was done, neglecting detailed cleaning. The wooden bed frame is a bit worn and needs to be replaced. Overall, the room offers great value for money and is close to all amenities.
Room looks newly renovated and nice except for the bathroom. Location is ok, but u can’t get access to nearby food or convinent store as it’s literally its own compound. You had to take a grab to further to get something, else Grabfood is ur best option. Besides, room window lock is not well lock as the lock is broken, so can hear lots of car passing by.
This hotel location is quite good it is 5 min drive to AEON mall , MCD and 10min drive to KTM orhighway toll.
Also it has Pizza Hut , Mr DIY , 7-11, KK mart in walking distance. The turtle in the lobby is cute.
Bad thing : need to pay the street parking coupon (8am-5pm) & no netflix/ youtube channel in the TV
Very Good
81 reviews
8.5/10
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8.7/10
Very Good
excellent staff n good deals! this is not my first time & each time i arrived all staff is very helpful and smiling, make our long journey become warm and welcome. Lexis is a must visit !
They use self in check in which I feel this is convenient since we arrived late night. The room was super big and clean too. Suitable for big family with budget price.
GGuest UserThe hotel's location is close to KTM Seremban, but only after I booked for two nights did I learn from my Grab driver that this hotel has many guests from Vietnam. I felt scared even when trying to sleep at night because I heard all sorts of loud noises outside my room, and I'm a woman. There's no elevator for three floors, and towels and soap were given at check-in, not provided in the room as is usual in hotels. When I opened the room door, I was shocked to find only a tray with a roll of toilet paper on the table – no cups, no glasses, no mineral water, let alone coffee or tea sachets. The air conditioner was too cold with no remote, so I had to turn off the switch when I couldn't stand the cold anymore. The floor creaked when I walked, and so did the bed, which made me feel eerie staying here, and I couldn't wait for morning. Overall, I really regret it and only slept one night. I will not be staying at this hotel again.
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