Lovely staff, but the water dispenser is a ”tall” order. The staff really go out of their way to help. Only problem was the water dispenser. It’s placed on a table, making it tower over me. As a short girl, using the hot water felt a bit like a stunt from a movie 😂 I was terrified of a hot splash to the face! It would be much better if it were placed at a lower, safer height. And also location prefectly in heart of bentong, walking distance to Bukit Do.. everywhere. Nasi Kandar 24h across the street.
I almost fell into depression in this hotel room. It's extremely cramped, smoky, and downright uncomfortable. A piece of the bathroom soap holder fell off (photo attached).
The room had a tiny window, but it didn't open and was tightly curtained. It felt almost like being in a coffin.
The pillows smelled like dog urine. Sleeping was extremely uncomfortable. As a result, there was practically no outside air flow, forcing you to turn on the air conditioning at night, and you wake up in the morning feeling sleep-deprived and with a headache.
Furthermore, the hotel asks for an additional RM10+2 upon check-in, citing government taxes.
I strongly advise against staying at this hotel; it was one of the worst experiences I've had in this country, and in my travels in general.
The only positives are decent WiFi and hot water with good pressure.
Great services and the recipionist were friendly and helpful , however the location was great and convinience most popular attraction can get there by the walk. the room was tidy and clean also spacious not too small . Only downside is the lift is quite small it can't fit above 5 person at once .
This is my utmost best service ever received. After i left and checked out from the hotel i realised that i misplaced my watch and contacted the hotel and they immediately help to search without hesitation even if its off working hours. They contacted the cleaners and all the other staffs to search for my watch and even went to the location my watch was last found. And thankfully i found my watch that i accidentally left in the grab 😭😭😭😭
The staff is so friendly and helpful really love my stay here.
The room is also neat and clean and the price is also reasonable. Location also great theres a restaurant just opposite to the hotel and many food nearby just by walking distance.
THIS WILL BE MY FIRST CHOICE THE NEXT TIME I COME TO KUANTAN
The hotel must've seen a more glorious past. Service wise, the hotel staffs are responsive. Facilities wise, it is still adequate. Beyond sleep and bath, I doubt there is much else to do in the premise. Safe neighbourhood.
The picture is irrelevant, sorry. This is my second time staying here. The admin was nice and gave me a room downstairs. The Milo always runs out quickly. Self check-in. You have to WhatsApp/call the hotel. It's close to the city center. There's plenty of parking, but you have to pay the city council quickly in the morning because it's a famous spot for getting fined.
Didn’t take any photo of the room/ hotel because satisfaction was average only. Do our check in half way & the staff went to wash her hand make us wait at the counter. Room got many dust. Advantage: only 3km+ away from Teluk cempedak , price ok
We were initially assigned a room on the upper floor, but since my wife recently broke her left leg, I requested a room on the lower floor. We were able to switch to a downstairs room, and I'm very grateful to the administration for accommodating our request. So far, the room is good, but there's no mini-fridge. It would be great if there was one so we could keep our food and drinks cold and prevent them from spoiling.
Good
111 reviews
7.7/10
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7.6/10
Good
GGuest UserHi, the price was great and included breakfast. However, the breakfast menu was quite disappointing.
The front office service was excellent—there was a staff member (I’m sorry I didn’t catch his name) who was especially helpful. The maintenance team was also superb.
However, it was quite frustrating when we were already tired and the room’s electricity kept tripping repeatedly, and we eventually had to change rooms. Initially, there were no towels provided as well.
Overall, it was an okay stay.
AAnonymous UserGreat staff and a very friendly atmosphere. Love the communal sitting area and the free teas. Also had laundry service which was great. Private and quiet location so it’s a bit more of a walk out but not by much. Only thing is the shower gets the whole bathroom wet and the water isn’t very hot. There was also only one type of soup - separate shampoo and body wash would have been nice.
GGuest UserThis is my utmost best service ever received. After i left and checked out from the hotel i realised that i misplaced my watch and contacted the hotel and they immediately help to search without hesitation even if its off working hours. They contacted the cleaners and all the other staffs to search for my watch and even went to the location my watch was last found. And thankfully i found my watch that i accidentally left in the grab 😭😭😭😭
The staff is so friendly and helpful really love my stay here.
The room is also neat and clean and the price is also reasonable. Location also great theres a restaurant just opposite to the hotel and many food nearby just by walking distance.
THIS WILL BE MY FIRST CHOICE THE NEXT TIME I COME TO KUANTAN
TTini88Not recommend for holiday unless you just want a short stay.
Near roadside and mosque, noisy, can’t sleep well at night
Old hotel, old carpet, shower may a problem, water not hot enough in cold weather.
Difficult to get parking place
The only good thing is strategy location, convenience to get what you want in the Brinchang town.
JJeekienGreat services and the recipionist were friendly and helpful , however the location was great and convinience most popular attraction can get there by the walk. the room was tidy and clean also spacious not too small . Only downside is the lift is quite small it can't fit above 5 person at once .
MMuhammad Saad E ElaheeIt was okie though at first when I checked in, found blood strain in their curtain though later on I asked to change off then the front office changes it accordingly.
AAnonymous UserOverall decent stay at Golden Lodge. The room was itself was clean, bed was okay and clean towels.
The bathroom is shared and throughout our stay we noticed it had not been cleaned by staff once (we were there four nights). It is a shower room so we had to wear shoes in the bathroom because there was no bathroom slippers provided. The environment itself is clean due to their no shoes inside policy. Lots of common space both inside and out which was great. 3 cute cats roaming the property. Great walking location near the town of Tanah rata.
The staff however were quite unhelpful. They were quite silent and it didn’t seem like they cared about their guests. We were not asked once if we wanted new towels. We booked an extra night to extend and I requested that we stay in the same room (which the receptionist said was no issue the day before). Day of the extension it’s like they forgot that we extended? Even though it was the same receptionist I talked to the day before. They made us pay another sustainability fee (which we paid at the beginning of our stay) to extend one night?
It was just a bit of a hassle explaining all of this to them for the receptionist to again be quiet and not say much.
CC Ta homestay*************. Bilik family room yg selesa. Perkhidmatan pelanggan yg mesra bila masa check in hotel. Hotel dekat dengan Jeti tanjung gemok. Senang nk cari makan mlm
GGuest UserThe counter service was not very friendly. The room had a strong smell of cigarette smoke. We told the counter that we wanted a non-smoking room, and they said there were no other rooms, only this one, and they assured us it would not smell of cigarette smoke. When we entered, the smell was unpleasant, and we had to stay because we had already paid.