5-Star Hotels in Queensland, Australia

Shangri La in Cairns is excellent with location close to the Marina and nightlife scene in Cairns. The luxurious hotel provides all needs, staff is very friendly and competent, beautiful gardens, rooms and pool area.

The location is fantastic! It's very close to the train station, bus station, and ferry terminal, and just a 3-minute walk to South Bank Park. Service: I really have to complain about the service. I booked for four nights, and on one of those days, the room wasn't cleaned, even after I specifically reminded the front desk. The cleaning generally was quite sloppy; tea-stained cups weren't replaced, with tea stains clearly visible, and the bathroom faucet was covered in water marks. We were quite surprised to find such service and hygiene standards in a hotel of this caliber. Breakfast is à la carte with limited portions, one Western-style breakfast per person, which isn't really suitable for Chinese palates. We asked the hotel if we could cancel breakfast for the last two days, and they replied that it wasn't an issue for the hotel, but since we booked online, we'd need to coordinate with the third-party booking site. Although Trip.com actively tried to mediate, the hotel still refused. I wouldn't recommend this hotel to Chinese travelers.

A decent five-star hotel. The room was spacious and even had a balcony, perfect for enjoying the refreshing sea breeze. It's located right in the city center, making it convenient to get anywhere – Cairns itself is quite small, so you can easily walk to most places. A taxi from the airport to the hotel was around 25 AUD.

The views are unbeatable! I watched the sunrise over the ocean right from my bed 🌅. The location is absolutely amazing! You just cross the street and you're on the beach – literally a few steps away, nothing like those places back home where you have to walk 5 minutes and cross a road. The hotel pool is fantastic and the surroundings are lovely. Eating out in Australia is so expensive, so the apartment hotel concept here is brilliant. We bought some noodles and veggies at a nearby supermarket and cooked a delicious dinner, which was so much more cost-effective. Plus, there's a washer and dryer, perfect for catching up on all the laundry I didn't get to in Sydney. Having clean, fresh-smelling clothes again was such a relief! I could easily stay here for several more days; it's super convenient for the beach, shopping, and theme parks like Sea World.

The hotel's location is excellent, with plenty of dining and entertainment options within a 1km radius, and it's only 1km to the South Bank. The front desk staff were incredibly welcoming, and the doormen were very attentive. Since we had an early flight at 7 AM, the supervisor thoughtfully packed us a meal to go. Thank you!

The environment here is absolutely impeccable, I must say. The lobby, rooms, pool, and rooftop restaurant are all beautifully decorated. As for the facilities, they're also excellent. Being a new hotel, everything is very modern. However, the bathroom has one major drawback: there's nowhere to put your phone if you're in the toilet area. Cleanliness is very good. Rooms are only cleaned if you notify the front desk daily, and that 'clean room' light doesn't seem to do much. Service, though, was just mediocre. The staff at the rooftop restaurant, in particular, had a terrible attitude, acting completely uninterested. The front desk staff were quite good at check-in, but poor communication during shift changes led to a significant amount of money being unjustly charged to my credit card. I only discovered this because I noticed the unreasonable charges in time. It took involving Trip.com and my bank to resolve it, especially since the charges happened 3 days after I had already left the hotel, with no email notification whatsoever. If I hadn't been vigilant, I wouldn't have known about these losses, as they only appear on the statement – this is truly awful. There's even one charge I'm still unclear about, but it's too late to investigate further. So, when staying at this hotel, you absolutely need to keep a close eye on your bill! This whole ordeal even affected my subsequent vacation, as I spent every day trying to sort this out!

The hotel's location is excellent, right on Queen Street. You can easily walk to South Bank just by crossing the bridge, and public transportation nearby is very convenient. My room type booking was incorrect due to an issue with Ctrip, but it was resolved very quickly, and the hotel staff were very proactive. The breakfast was good, and staying in a triple room with two people was very comfortable, as it had two bathrooms. Room cleaning was also done promptly. Overall, I highly recommend it. The front desk supervisor is Chinese and speaks Mandarin, which made communication very smooth.

This hotel is centrally located on the esplanade, and this is its main plus. In everything else, in my view, it loses out to the Hilton , to which I moved after a few days. My room smelled to the extent it made me feel unwell. The two swimming pools they boast are a joke. In the first glass pool, you are fully exhibited to everyone on the esplanade, which is why no one swims. In the second one you can't swim if there's anyone else in the pool, it's that narrow. The spa is a private massage joint. I was given a parking spot with no remote the first day, and allowed to park as an exception - their parking is too small to accomidate a hotel of this size. It has no ev charging. The breakfast is nowhere as good as the Hiltons. In any case I fixed all these problems by moving.

This one bedroom apartment is reasonably sized and had a balcony looking out over other apartments. The bedroom also had a thin balcony. The bathroom was not very modern and there was kitchen facilities. Only a fridge and kettle. If you need to use a microwave, you need to go the the basement and use one in the laundry. The outside pool and pool furniture is great and the roof top restaurant and bar has amazing city and river views. The staff are very friendly. There is a carpark under the hotel with easy access to your apartment floor.

The location is super convinient, but the room for me just was ok nothing exciting other than the view. Overall good experience for short trip to city