5-Star Hotels in Queensland, Australia

First time staying at a Shangri La. It wasn't terrible. But it wasn't good. Or at least not as good as I expected. Starting with the positives. The location of the hotel is superb in Cairns. Great. Now the negatives. The finishings in the room were not up to the five star standard I'd expect in terms of just general quality. The cupboard door was also broken and hanging off the hinges. The TV was attached to a wall so that you cannot watch it from the bed or the built in seating/sofa. So if you want to watch you have to stand in the middle of the room. Badly designed and a poor experience. Luckily I was only staying a few nights. There was a fire alarm one of the days. Fine. But the housekeeping came at the exact same time as the fire alarm announcement. Wasn't sure if it was the door or the alarm. And resulted in the housekeeper walking in when I had no clothes on! For the money. It's not worth it. You can get better stays on Cairns. I stayed in a cheaper 4 star place which was much nicer and cheaper. Wouldn't stay again. Questioning on staying in the chain elsewhere.

The location is fantastic! It's very close to the train station, bus station, and ferry terminal, and just a 3-minute walk to South Bank Park. Service: I really have to complain about the service. I booked for four nights, and on one of those days, the room wasn't cleaned, even after I specifically reminded the front desk. The cleaning generally was quite sloppy; tea-stained cups weren't replaced, with tea stains clearly visible, and the bathroom faucet was covered in water marks. We were quite surprised to find such service and hygiene standards in a hotel of this caliber. Breakfast is à la carte with limited portions, one Western-style breakfast per person, which isn't really suitable for Chinese palates. We asked the hotel if we could cancel breakfast for the last two days, and they replied that it wasn't an issue for the hotel, but since we booked online, we'd need to coordinate with the third-party booking site. Although Trip.com actively tried to mediate, the hotel still refused. I wouldn't recommend this hotel to Chinese travelers.

A decent five-star hotel. The room was spacious and even had a balcony, perfect for enjoying the refreshing sea breeze. It's located right in the city center, making it convenient to get anywhere – Cairns itself is quite small, so you can easily walk to most places. A taxi from the airport to the hotel was around 25 AUD.

Conveniently located with a kitchen, which was great for cooking our own meals. The high floor offered expansive views. The beach is right across the street, making it wonderful to watch the sunrise in the morning. The train station behind the hotel also made getting around very easy. Overall, it's a fantastic choice.

The hotel's location is excellent, with plenty of dining and entertainment options within a 1km radius, and it's only 1km to the South Bank. The front desk staff were incredibly welcoming, and the doormen were very attentive. Since we had an early flight at 7 AM, the supervisor thoughtfully packed us a meal to go. Thank you!

Fantastic hotel!!! I come to many hotels and this was by far the most beautiful thing I visited. Everything was very clean and very friendly welcome. From here you can explore the whole city without distant travel. Directly from the hotel you also have a walking bridge to South Banks. In the hotel you also have the sky deck with a great view of the city. Highly recommended

The biggest drawback is the lack of a desk for such a high price. Facilities: They're okay, there's a swimming pool. Hygiene: Spotless, no unpleasant hygiene issues visible. Environment: Decent, you can still enjoy a nice view outside the window. Location: Very good. Service: Excellent, and there's a dining option too.

The hotel is located in a fantastic position. It has direct access to the beach promenade walk, very close to the night market (2 minutes walk), and very close to many other POI in the town. The service is good, the guys at the reception are great, they’re kind and very happy to help for everything. Very good gem in town

Remember to bring your own toothbrush, toothpaste, and disposable slippers, but other amenities are provided. The balcony is nice, and while the bedroom isn't huge, the living room is quite spacious. The bathroom has two entry points and a bathtub, which is great for a soak. Both the room and living room air conditioning units work really well. The front desk service was good, but being rushed to check out by the cleaning staff wasn't a great experience. Overall, it's still excellent value for money, and the pool was open.

Living Room bar is a must to visit !! Tony and his colleagues were super hospitable, mixed us most of the menu items, and our favourites were the Beet-ness and Espresso 2.0. We stayed for only the one night on the 19th floor and thought the view at night was great. Waking up to see so much of Brisbane in the morning was a real surprise. Breakfast Buffet menu options were vast, however we chose from the à la carte menu paired with some fantastic coffees to start the day.