5-Star Hotels in Hubei, China

The hotel has a great location, within walking distance of Lihuangpi Road. I booked a side river view room, and the scenery was lovely. As for the facilities, you can definitely feel their age, but you can also see the effort put into the renovation. Overall, it still feels quite modern. I really liked the layered lighting in the guest room, which can be adjusted depending on whether you're resting or not. I didn't encounter the charging port issue mentioned in previous reviews; there are plenty of outlets in the room, and a wireless phone charger has even been added to the bedside table. I also didn't have any issues with hot water for the shower, though you do have to let it run for quite a while before it gets hot, and the shower water pressure isn't particularly strong. Breakfast was just average—fairly diverse overall, but not *that* diverse... Plus, there was some female staff member at the entrance of the breakfast restaurant who had a terrible attitude. It was my third day having breakfast there, and after I swiped my room card, she claimed I wasn't allowed to eat and gave me an ugly look. There were three of us, and the breakfast for one of the rooms should have been combined onto a single card. When they later realized we had another room, there wasn't even a word of apology. Would guests staying here really try to scrimp on a single breakfast? It felt extremely petty. The swimming pool is quite nice and not crowded, though it's a bit dim for a night swim. The lifeguard was exceptionally responsible, staying seated at his post right up until closing time—thumbs up for him. The service felt a bit mixed. For instance, when I asked the lobby manager, he patiently introduced local attractions, and a female front desk staff member I consulted before booking was also very patient and enthusiastic. However, there were also the unpleasant experiences mentioned above. Overall, it was a quite comfortable stay. If you don't have high demands for smart room technology and still want to enjoy a river view, it's a pretty good choice.

This hotel is extremely convenient, being very close to the airport, which made our travel much easier. At the beginning of our stay there were a few issues and we had to change rooms twice, but the customer service was excellent throughout. The staff were patient, responsive, and genuinely helpful in resolving everything quickly. The amenities were a big plus the gym was well-equipped, and the free laundry service was very convenient. Breakfast was also a highlight, with a very good buffet offering plenty of options. Overall, despite the initial hiccups, the great service and facilities made this a very comfortable and enjoyable stay. Would happily stay again.

I had a really unpleasant experience at this hotel, largely due to their faulty UnionPay system. On the first day of Chinese New Year, during check-in, I was incorrectly charged – something that has never happened in all my years of staying at hotels. It took two full days to resolve, and throughout the process, the staff repeatedly blamed UnionPay, denying any hotel responsibility. The compensation they offered was a fruit platter, which I promptly refused. In the family room I stayed in, there were several noticeable dents on the floor near the bathroom entrance. I don't understand why they weren't repaired; instead, they were simply covered with a carpet. It was quite startling if you weren't expecting to step into one. Additionally, the bathroom lacked an exhaust fan, so any odors after using the toilet would spread throughout the entire room. Thankfully, there was a window I could open to air it out. Regarding the air conditioning, it was incredibly noisy and very slow to heat up. On the first day of my stay (Chinese New Year), the room was a chilly 22 degrees. Even after setting it to 26 degrees, it didn't reach that temperature until my check-out on the fifth day. The hotel's ground-level parking lot is tiny and often full. The underground parking spaces are also very small and difficult to navigate. Unfortunately, our MPV got scratched in the dimly lit underground lot at night. As for breakfast, for the first two days of our stay, I assume there were fewer guests, so the breakfast offerings were quite perfunctory. It only improved when more guests arrived in the following days. Overall, it was a very unsatisfactory stay!

This hotel is too far from the city center, located in the outskirts of Wuhan. I booked it for a road trip and had a really bad experience; there's basically no service. The hygiene and facilities are just average, and they're lacking in everything. They don't proactively replenish essential items unless you ask. The front desk for check-in is on the 23rd floor, and the three elevators are shared, with no dedicated ones, which makes it very inconvenient for guests with a lot of luggage using a trolley. Overall, it's suitable for business travelers looking for a budget hotel. However, for older guests, I'd recommend looking for another hotel.

The room was a bit small, probably because the hotel is older, but it was fully equipped with everything you need. The Horizon Club offers made-to-order options for breakfast, which tasted great, though it was indeed quite crowded during the holiday. The location is super convenient—very close to the metro station, and right next to The MixC mall with plenty of dining and shopping options. Overall, a nice experience.

Very good, especially the environment! Because we brought the puppy to play, the big lawn here is absolutely amazing! It is a paradise for walking dogs! The grass is dense, thick and clean! Just shoot a blockbuster! The housekeeper is also very emotional! It is really recommended for parents with pets to live here!

Traveling with kids during the summer vacation, everything was great except for the location being a bit far from the city center. The hotel offers good value for money, and there's a metro station within a 10-minute walk, but it was really hot outside, and I was sweating after just a short walk. The breakfast was plentiful and reasonably priced. Our room was proactively upgraded, featuring a 100-inch projector screen, and the room size was just right, clean, and tidy. The hotel service was very responsive, offering free laundry and drying, complimentary fruit, free shuttle service to the station, 24-hour butler service, early check-in, and late check-out. Very satisfied!

The hotel has a great location with a wonderful river view, overlooking the Yellow Crane Tower, the Yangtze River Bridge, and the鹦鹉洲 (Parrot Island) Yangtze River Bridge. The room facilities are good and meet Hilton standards. They even did a simple setup for our anniversary stay. The service is also excellent; deliveries are handled by a robot and brought up very quickly.

For the past few years, I have traveled to Wuhan at least once a year, and every single time I choose to stay at Royal Grace Hotel. For me, it’s more than just a hotel — it feels comfortable and familiar, almost like a home away from home. One of the main reasons I keep coming back is the exceptional care and attention I receive. Before each trip, I always message the manager, Coco, to let her know about my specific needs, such as having large-print labels on the shampoo, conditioner, body wash, and other amenities. She consistently takes care of everything before I arrive. It truly means a lot to feel understood and cared for in this way. Whenever I need anything from the front desk, the staff responds immediately and with genuine kindness. Their efficiency, warmth, and professionalism make every stay smooth and relaxing. I am sincerely grateful for the wonderful service and hospitality I receive each time. Royal Grace Hotel is not just the best choice in Wuhan for quality and service — it’s a place where I always feel welcomed and valued. 过去几年里，我几乎每年都会去武汉一次，而每一次我都会选择入住 Royal Grace Hotel。对我来说，这里不仅仅是一家酒店，更像是一个温馨、熟悉的地方，仿佛在武汉的“第二个家”。 我之所以一直选择这里，很重要的原因是酒店给予我的贴心关怀和细致服务。每次出发前，我都会提前联系经理 Coco，告诉她我的一些特殊需求，比如希望洗发水、护发素、沐浴露等用品能贴上大字号的标签。每一次她都会在我到达前帮我安排妥当。能被这样用心理解和照顾，真的让我非常感动。 每当我需要前台协助时，工作人员都会第一时间给予帮助，而且态度亲切、真诚又专业。他们的高效和温暖，让我的每一次入住都轻松又安心。 我由衷感谢他们一直以来的优质服务与热情款待。Royal Grace Hotel 不仅在品质和服务上是武汉最好的选择之一，更是一个让我始终感到被欢迎、被重视的地方。

For a Westin, this one is pretty good. The facilities are excellent and new, and the pool is nice with great views of the river and sunset. The water quality is also good. As for the service, it was a bit mixed. The good part is that when we discussed my needs beforehand, they pretty much met all my requests, which was great and commendable. They also sent a birthday cake, which was quite good itself. However, there was a bit of a hiccup with the cake delivery. I had asked them to send it when I needed it. I requested it before I ate at the Chinese restaurant on the second floor, but it hadn't arrived by the time I finished my meal. So I said they could deliver it in the evening. Even then, it was still over 20 minutes late when they brought it at 10:30 PM, and I had to call and remind them. Perhaps it's a new hotel and some efficiencies haven't quite caught up yet? Overall, though, it was a very good experience, and I would definitely come back again.