5-Star Hotels in Grand Est, France

Overall, it was a pleasant stay, but I wouldn’t quite consider it a five-star experience. The building itself is beautiful, and the bed and sauna were both very comfortable. I also want to mention Sarah from the sauna team — she was extremely kind and helpful, which made a great impression. That said, I was quite disappointed with the room’s cleanliness. When we checked in, we noticed stains on the pillow, sheets, and duvet. We asked for the pillow to be replaced, but it seemed to be overlooked the first time. Even more surprisingly, the bedding didn’t appear to be changed the next day — the same stained pillow and sheets were still there, which was disappointing. We also accidentally spilled a bit of coffee on the bedside table one morning, and when we came back later that day, the stain was still there, which made us question how thoroughly the room had been cleaned. Lastly, a small detail — my surname, “Lin,” was misspelled as “Lim” twice. It’s a minor thing, but one I wouldn’t expect from a hotel of this rating. In summary, while the property and facilities are lovely, the cleanliness and attention to detail fell short of what I’d expect from a five-star hotel.

In Petite France, despite being surrounded by tourists, the noise level was surprisingly low, making for a very comfortable stay. Facilities: The hotel has four floors; the elevator takes you to the third floor, and staff helped with luggage to the fourth floor. Someone also offered assistance when checking out by phone. The room's decor shows signs of age, with some rotten wood, but efforts were made to preserve it. The view from the window was beautiful. There's a spa and facial service on the first floor. Each room has one hour of central shower and sauna time per day, but it's not separated for men and women; bringing a swimsuit is recommended. Cleanliness: Showers and toilets are separate and very clean. Environment: The interior is quiet and comfortable, and the surrounding architecture creates a sense of tranquility. Service: Everyone from the front desk to the restaurant staff was very welcoming. P.S. The breakfast selection wasn't extensive, but everything was delicious. Eggs are available, and coffee and tea are also included.

It was a very clean and well-shaped room. The staff was also very helpful. The location was also very convenient.

room size is decent, location is around 800m from train station, a 10-15 min walk, great location as it's near a lot of cafes and restaurants if you are taking check-in luggages, you might have it harder when dragging the luggage wheel through stoney paths surrounding the hotel. closet has no bidet, as european standard, so if you need it, you might consider taking portable electric bidet, water flow is abit small but it's just personal preferences, other than that everything is good

The hotel is classic and beautifully designed, offering a timeless charm. The view from the room was stunning and added to the overall experience. Breakfast was marvelous, with a wide variety of delicious options. The staff were consistently friendly and helpful, making the stay feel warm and welcoming. A special thank you to the concierge team for their excellent assistance with transportation arrangements. Truly a delightful stay!

I will recommend this hotel to everyone who will listen. I travel to Europe every 6 months. It was the first time I have been to Strasbourg and the 3rd time to France and I loved it. The most helpful and friendly staff absolutely wonderful place. The only disappointment was the gym, we are avid gym goers but we walked plenty to make up for it!!

Magic, smiles and small customer care. The hotel is very comfortable and comfortable. The spa is very good , clean , swimming pool , sauna , hammam and the possibility of care . The restaurant , what to say , exceptional , refined , surprised , A real delicious. Magic stay.

Best hotel we’ve ever been at. Absolutely beautiful, great staff, helped us with everything and brought us many gifts!

Enjoyed our stay. Area is more remotely located so you need to have a vehicle for convenience.

Memorable stay in Reims. Amazing dinner in the 3 michelin star.