5-Star Hotels in Adjara, Georgia

The only positive thing is the location next to the shopping center and all the good restaurants. There was no cleaning for 2 days, the breakfasts were absolutely useless. Everything was withered as if it had been cut the day before yesterday.

Hotel is located at a great location. Service is a problem and staff has attitude. Otherwise a great stay.

Отличный отель! 🏨  Мне все понравилось, приветливый и услужливый персонал;  Повысили мне категорию номера ;) классный вид вкусный завтрак,  Тренажерный зал +сауна В день раннего выезда собрали ланч-бокс  Все было чисто и аккуратно;  Рекомендую!

We stayed at Sheraton Batumi Hotel expecting the standard of a global 5-star luxury chain. Unfortunately, while the location is beautiful, the overall experience fell far below expectations. The property’s location, right in front of the beach, is stunning. The views are lovely and the building itself looks impressive. Sadly, the service and operational quality did not match the pricing or brand promise. Here were the key concerns: 1. Language & Service Gaps For a luxury, premium-priced international hotel, it was surprising that several staff members struggled to understand basic English. This made even simple requests unnecessarily complicated. 2. Inedible Food on Day 1 On the day we checked in, we ordered a ciabatta pesto sandwich. The ciabatta was so hard it was impossible to chew. It literally sounded like knocking on wood. We had to remove and eat only the filling. This is basic food quality control that should not fail in a 5-star property. 3. Repeated WiFi Failures Within an hour of check-in, the WiFi stopped working. I had official calls to attend, yet even after 2–3 hours, the issue wasn’t resolved. The next day, the WiFi again went down for 2–3 hours. In a hospitality business today, reliable internet is non-negotiable. There also seemed to be no backup plan or proactive communication. 4. Shower Head Burst - No QC? The following morning, the shower head burst while in use, flooding the bathroom. My belongings got wet and it completely disrupted the morning. When a room is marked “ready,” basic quality checks should ensure fixtures are functional. 5. Breakfast Quality Below Standard The breakfast buffet was largely cold. Vegetarian options were extremely limited. Even the falafel was undercooked. The omelette was overly oily. At the very least, for a globally known chain, one Indian option or more diverse vegetarian choices would have been appreciated. 6. Room Service Delays Ordering water to the room took nearly an hour and required four calls. That level of delay for something so basic is difficult to justify. Overall, while the location is excellent, the service standards, food quality, maintenance checks, and responsiveness did not align with what one expects from a Sheraton property. For the price paid, this was not a luxury experience. I hope management takes this feedback seriously and works on operational consistency, staff training, and basic quality control.

Beautiful suite in a fantastic location. However, the service is poor. At check-in, we were promised we could stay in the same room due to another reservation. However, that promise wasn't kept the next day. No suitable solution was offered either. We were allowed to cancel, but then had to pay all the costs. Moreover, Trip's website claims an indoor pool is included, which isn't the case. You can use the pool for a hefty 80 GEL per day fee. Next time, I'll book a different hotel.

Le Méridien Batumi, Batumi's most luxurious hotel, charges nearly 2,000 yuan per night, but the actual experience was deeply disappointing. First, the room's soundproofing was extremely poor. On our check-in night, from around midnight until after 2 a.m., the noise from the square below and the disco music were clearly audible in the room, severely disrupting our rest. Second, the service promises were unfulfilled. After negotiating with the hotel through the platform, they promised to upgrade us to two rooms on the other side of the building the next day. However, upon returning to the hotel the following afternoon, we were told that only one upgraded room was available, and the hotel offered no apology. Furthermore, housekeeping was extremely perfunctory. After the room was cleaned, not only were new floor towels and slippers not provided, but the balcony ashtray still contained trash from the previous night. After repeated requests, the slippers were finally delivered, but they were of extremely poor quality, falling apart immediately after use, and completely different from the authentic slippers with the hotel logo provided on our first night. Such poor hardware and service levels hardly justify its ”luxury” positioning and exorbitant room rates. We can't help but wonder: On what basis did Ctrip use to rate such an unworthy hotel as ”No. 1 on the Batumi Luxury List”?

Отель тяжело найти, мы поняли только просмотра фото на гугл мэп, где главный вход. Номер был просторный и чистый, кровать была очень удобной. Вид из окна тоже был хорошим. В целом пребывание понравилось.

The non-smoking room had a noticeable cigarette smell, possibly coming from the hallway (where it was more than noticeable). Pillows rated 4 out of 5.

The place is great as well as the environment. Please note that in winter you will need special transportation to get to the hotel. There was too much chlorine in the pool.