5-Star Hotels in East Java, Indonesia

5-Star Hotels in East Java, Indonesia

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Top 5-Star Hotels - East Java

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Most Booked
Lowest price
Closest to downtown
Highest Rated
Hotel near Tunjungan,Genteng 65.4% of visitors choose this area
GGuest User 2026.02.24
I really need to complain about the cleanliness. This hotel had four pillows for two beds, and one of them actually had urine stains on it! It smelled strongly of urine. I went to the front desk to ask for a replacement, but it never came, so I just threw it on the floor – it was unusable! Also, the water quality at the hotel was really bad. I brought my own filter faucet, and the filter element ended up black. I'm so glad I used it! They saw I was staying with a child for two nights, but didn't offer any extra slippers or toothbrushes, which other hotels usually do proactively. Furthermore, our room was on the 7th floor, and it happened to be a Sunday. From 4 or 5 AM, there were prayers, which were extremely loud and made it impossible to sleep. I asked the front desk to change rooms, but they said all the suitable rooms were full and there was nothing they could do. In the end, we had to endure it for two nights. 😓 On the positive side, the hotel's buffet was quite good. There were also some local specialty snacks that I tried. And the swimming pool was an infinity pool with a nice view. However, it was mostly local children swimming, so the adults didn't go in. The gym was also very well-equipped. It was very convenient and close to the largest shopping mall in Surabaya. Downstairs was also a pedestrian street. After dark, there were many places to eat, as well as cafes and bars. It was a nice area to explore. Overall, it was barely acceptable, but some basic standards should be upheld. Urine stains on a pillow are simply unacceptable; it definitely means the pillowcase wasn't changed! I hope the hotel can improve.
Great
535 reviews
9.0/10
Price from
SAR 208
per night
Check availability
Hotel near Tegalsari,Tegalsari
AAnonymous User 2025.11.08
everything is good except the food, i stay for 3 night and the food stalk never change, always : porride, soto ayam, rawon, hainan their pastry and western and asian also everday similar always have chicken sausage, potato wedges, telur barendo, fried rice (one same variant) its so bored
Great
418 reviews
9.3/10
Price from
SAR 121
per night
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Hotel near Wiyung,Sambikerep 3.8% of visitors choose this area
GGuest User 2025.12.22
Good morning, I always respect the hospitality of The Westin Surabaya’ staff. They serve with heart, it’s very rear in almost all business. Thank you Great regards, Teguh Chandra
Amazing
140 reviews
9.5/10
Price from
SAR 497
per night
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Hotels in Temas,Batu Sub-District
GGuest User 2025.06.07
This was my first time staying here. Overall, everything was satisfactory. My only suggestion would be about the children's playground. It would be much better if it were mopped daily, and the slides and playhouses wiped down regularly. My child played there and got completely dirty – their feet were all black! 🙈🙈 I had to give them a bath immediately upon returning to the room. 🙈 Additionally, it would be great if they could add more types of toys, perhaps a ball pit or similar. While there were plenty of chairs and tables for children, there were no drawing papers or colored pencils available. That's just my main feedback. Everything else was perfectly fine. The breakfast was delicious, and the service was excellent. Thank you, Golden Tulip! 🥳👌
Great
261 reviews
9.2/10
Price from
SAR 157
per night
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Hotel near Tegalsari,Tegalsari
AAnonymous User 2025.12.06
Comfortable Stay, Though a Bit Dated I chose this hotel for my first night in Surabaya because of its top rating among premium options. While the decor feels a bit dated, the room was comfortable and the air conditioning worked well, reaching 20°C for a good night’s sleep. Breakfast was nicely presented and satisfying. Overall, a pleasant stay.
Amazing
379 reviews
9.4/10
Price from
SAR 353
per night
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Hotels in Beji,Junrejo
GGuest User 2025.10.21
This resort has great swimming pool and many facilities for kids. Bring your kids here! They will enjoy it for sure. Family friendly indeed.
Amazing
63 reviews
9.6/10
Price from
SAR 164
per night
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Hotel near Tunjungan,Genteng 65.4% of visitors choose this area
GGuest User 2026.02.03
Every time we visit Surabaya, we always stay at Hotel Majapahit. We love the rooms, the beautiful art deco building, and especially the warm hospitality. The staff are always friendly and attentive, and the location is fantastic—right in the heart of the lively city center. Thanks Kahar for our great stay.
Amazing
213 reviews
9.5/10
Price from
SAR 318
per night
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Hotel near Genteng,Genteng
GGuest User 2026.02.09
The room is quite spacious and offers a great city view. The Smart TV is available, but it only supports YouTube and Netflix, with no other streaming options. The interior appears to need some refreshing, as there are visible signs of wear and tear on the wallpaper. The bathroom also requires more thorough cleaning; the bathtub water was yellowish, which was unpleasant. Breakfast offers a wide variety of options, but the overall taste was average.
Great
385 reviews
9.1/10
Price from
SAR 136
per night
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Hotel near Tegalsari,Tegalsari
GGuest User 2025.12.06
Room Change at Midnight, Poor Sleep I had to switch rooms at midnight because the air conditioning couldn't cool below 20°C. The technician couldn’t fix it and advised me to call the duty manager. I had an early flight and needed rest, but the room change took time, and I was disturbed again by a late-night call offering a towel. I finally slept around 12:30 AM and had to wake up at 5:15 AM. On the bright side, the porter kindly gave me a breakfast bag before my early checkout. Still, I’m reconsidering staying here again—might opt for a 4-star hotel with better comfort next time.
Amazing
119 reviews
9.6/10
Price from
SAR 316
per night
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Hotel near Genteng,Genteng
AAnonymous User 2025.07.21
I had a wonderful stay at Bumi Surabaya Resort Hotel. The place is absolutely beautiful, with a true resort vibe right in the heart of the city. The view is stunning, the Wi-Fi is super fast, and the food is genuinely delicious with a wide variety to choose from. What stood out the most was the exceptional hospitality – every staff member was warm, professional, and incredibly helpful. Highly recommended for anyone visiting Surabaya, whether for business or leisure! I found nice squirrel to live in the tree nearby
Great
182 reviews
9.1/10
Price from
SAR 149
per night
Check availability
See All 5-Star Hotels in East Java

Recent Reviews for East Java Hotels

See all
9.5/10
Amazing
GGuest UserGood morning, I always respect the hospitality of The Westin Surabaya’ staff. They serve with heart, it’s very rear in almost all business. Thank you Great regards, Teguh Chandra
The Westin Surabaya

The Westin Surabaya

Hotel near Wiyung, Sambikerep
Price per night from:SAR 497
9.2/10
Great
GGuest UserThis was my first time staying here. Overall, everything was satisfactory. My only suggestion would be about the children's playground. It would be much better if it were mopped daily, and the slides and playhouses wiped down regularly. My child played there and got completely dirty – their feet were all black! 🙈🙈 I had to give them a bath immediately upon returning to the room. 🙈 Additionally, it would be great if they could add more types of toys, perhaps a ball pit or similar. While there were plenty of chairs and tables for children, there were no drawing papers or colored pencils available. That's just my main feedback. Everything else was perfectly fine. The breakfast was delicious, and the service was excellent. Thank you, Golden Tulip! 🥳👌
Golden Tulip Holland Resort Batu

Golden Tulip Holland Resort Batu

Hotel near Temas, Batu Sub-District
Price per night from:SAR 157
9.4/10
Amazing
MMuzaharIt's an amazing hotel with excellent hospitality, almost all staff are helpfull and you can feel safe to stay here. The front desk is very helpfull as well and provide all the informaton needed. The room is very clean and all functionaliry is working. The feel of stay is like at your home house. Hotel facilities also very good condition and manageable. It's a valuable stay.
Shangri-La Surabaya

Shangri-La Surabaya

Hotel near Sawahan, Sawahan
Price per night from:SAR 236
9.6/10
Amazing
GGuest UserThis resort has great swimming pool and many facilities for kids. Bring your kids here! They will enjoy it for sure. Family friendly indeed.
The Singhasari Resort Batu

The Singhasari Resort Batu

Hotel near Beji, Junrejo
Price per night from:SAR 164
9.2/10
Great
GGuest UserThe hotel's location is average for the area; it's a bit far from popular attractions, so you'll need to take a taxi or public transport. The room size is adequate, with enough space to move around comfortably even with luggage. The bedding comfort is just okay; some guests might find it a bit firm. The staff are generally calm and respond promptly when needed, but they lack proactive service. Overall, it has no outstanding advantages but also no significant drawbacks.
Grand Mercure Malang Mirama

Grand Mercure Malang Mirama

Hotel near Purwodadi, Blimbing
Price per night from:SAR 214
9.4/10
Amazing
AAnonymous UserComfortable Stay, Though a Bit Dated I chose this hotel for my first night in Surabaya because of its top rating among premium options. While the decor feels a bit dated, the room was comfortable and the air conditioning worked well, reaching 20°C for a good night’s sleep. Breakfast was nicely presented and satisfying. Overall, a pleasant stay.
JW Marriott Hotel Surabaya

JW Marriott Hotel Surabaya

Hotel near Tegalsari, Tegalsari
Price per night from:SAR 353
9.4/10
Amazing
GGuest UserOur trip to Bromo and Ijen started from Surabaya. Ascott has a great location just beside the Pakuwan Mall, and the people are super friendly during check in and out, and during our stay, they were very helpful to provide anything we need. The service apartment is spacious and clean. Thanks for a wonderful stay.
Ascott Waterplace Surabaya

Ascott Waterplace Surabaya

Hotel near Wiyung, Sambikerep
Price per night from:SAR 307
9.0/10
Great
GGuest UserI really need to complain about the cleanliness. This hotel had four pillows for two beds, and one of them actually had urine stains on it! It smelled strongly of urine. I went to the front desk to ask for a replacement, but it never came, so I just threw it on the floor – it was unusable! Also, the water quality at the hotel was really bad. I brought my own filter faucet, and the filter element ended up black. I'm so glad I used it! They saw I was staying with a child for two nights, but didn't offer any extra slippers or toothbrushes, which other hotels usually do proactively. Furthermore, our room was on the 7th floor, and it happened to be a Sunday. From 4 or 5 AM, there were prayers, which were extremely loud and made it impossible to sleep. I asked the front desk to change rooms, but they said all the suitable rooms were full and there was nothing they could do. In the end, we had to endure it for two nights. 😓 On the positive side, the hotel's buffet was quite good. There were also some local specialty snacks that I tried. And the swimming pool was an infinity pool with a nice view. However, it was mostly local children swimming, so the adults didn't go in. The gym was also very well-equipped. It was very convenient and close to the largest shopping mall in Surabaya. Downstairs was also a pedestrian street. After dark, there were many places to eat, as well as cafes and bars. It was a nice area to explore. Overall, it was barely acceptable, but some basic standards should be upheld. Urine stains on a pillow are simply unacceptable; it definitely means the pillowcase wasn't changed! I hope the hotel can improve.
DoubleTree by Hilton Surabaya

DoubleTree by Hilton Surabaya

Hotel near Tunjungan, Genteng
Price per night from:SAR 208
9.3/10
Great
Uuow31This hotel stands out in Surabaya for its high standard of cleanliness. The bedding was impeccably maintained, providing a genuinely comfortable and restful night’s sleep. The service was professional and discreet. I accidentally left a shirt in my room, and the staff promptly contacted me to inform me — a level of attentiveness that reflects well-managed hospitality. I would not hesitate to stay here again on my next visit.
Vasa Hotel Surabaya

Vasa Hotel Surabaya

Hotel near Sukomanunggal, Sukomanunggal
Price per night from:SAR 241
9.1/10
Great
AAnonymous UserI had a wonderful stay at Bumi Surabaya Resort Hotel. The place is absolutely beautiful, with a true resort vibe right in the heart of the city. The view is stunning, the Wi-Fi is super fast, and the food is genuinely delicious with a wide variety to choose from. What stood out the most was the exceptional hospitality – every staff member was warm, professional, and incredibly helpful. Highly recommended for anyone visiting Surabaya, whether for business or leisure! I found nice squirrel to live in the tree nearby
Bumi Surabaya City Resort

Bumi Surabaya City Resort

Hotel near Genteng, Genteng
Price per night from:SAR 149

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Property Information for Tourists

Total properties27
Number of reviews4,486
Highest priceSAR 5,651
Lowest priceSAR 121
Weekend Avg. PriceSAR 617
Weekday Avg. PriceSAR 597