I only stayed one night (and did not have breakfast) but overall a great experience. Friendly and efficient staff, amazing gym and spa, and great location (with fantastic view from my room).
As one of the ”100 Luxury Hotels in Europe”, the decoration and service level of Raffles Warsaw are definitely satisfactory. The location of the hotel is very good, and you can walk to attractions or museums related to Chopin. The surrounding environment is satisfactory, quiet and safe.
The room size is satisfactory, and handwritten cards, welcome cookies, and turndown service are provided. The room facilities are very new, and a built-in sound system is installed, so you can play your favorite music by connecting to the TV. The bedroom is well lit and presents warm tones, while the bathroom is cool tones and solid materials. The room is also equipped with a control panel for the lighting and curtain system, which is very modern. The only drawback is that there is no bathtub in the large bathroom, and there is obviously enough space to place a bathtub...
The breakfast is semi-buffet and semi-ordered. The dishes are exquisitely presented on the plate, exquisite and delicious, and the staff is also very service-conscious, which is satisfactory.
My experience at the Sheraton Grand Warsaw exceeded all expectations! It's in a fantastic, central location. The room was spacious and comfortable, and the bedding was top-notch. Breakfast was abundant and delicious, and the staff were warm and professional. It's the perfect choice for both business and leisure; I'll definitely stay here again on my next trip to Warsaw!
The stay was nice overall. The staff tried their best to accommodate our requests, and the housekeepers were friendly despite having some difficulty communicating in English.
However, there are some points that disappointed us:
- There was bottled water labeled ”still water” in the room, but it was in fact sparkling. We had to call the front desk every day to get actual still water.
-The kettle wasn’t working and actually gave my partner an electric shock. It could have ended very badly.
-The shower water was either boiling hot or ice cold; there was no in-between, so we couldn’t enjoy a relaxing shower.
- I know that the hotel values sustainability; however, I accidentally spilled some ketchup on the bed. I placed the card stating ”if you want the bedding changed, put this note on the bed,” but to my surprise, the sheets were not changed after housekeeping, and the stain was still there.
- The heater/AC was VERY LOUD
- And our biggest deception was the fact that the pool was closed and we didn’t get notified at all about it, we chose this hotel over another one because we wanted to try it.
Excellent choice for first time visitors . The location is perfect, the airport is only one train right away. The hotel has a beautiful view of the culture Palace . Please don’t miss swimming on the 41st floor the highest swimming pool in the city. The breakfast is great and the service is excellent. I will stay here again if I visit Warsaw again.
Location: Close to a tram/bus stop, allowing you to reach the city center and main attractions in 20 minutes, though Warsaw's public transport can get quite crowded.
Surroundings: There's a fantastic park nearby, great for a morning stroll with lots of animals – that was a pleasant surprise.
Facilities: There's a swimming pool, but it tends to get busy in the evenings.
Room: Four-star quality, and it's rare to find disposable slippers in Europe, which was a nice touch.
The welcoming and communication is a mess! 10 emails also in fb, IG for confirmation of the room, 4 days in advance. At the desk, the hostess told me they are overbooked so they can not answer right away, 4 days ok… I also book a dinner table 4 days in advance, the same mess… I have experiences in many NOBU, always fantastic but this one in Warsaw I really do not recommand!
The design is superb, the hotel is worth visiting. It is also very convenient to go to the old town. The breakfast is also good, with many options, but the serving speed is a bit slow. Two disadvantages: the washbasin is a bit small, and the curtains are not light-blocking (recommended to change), which affects sleep.
Great hotel, room very nice. Cleaning service brilliant and around all day if you’re in the room in the afternoon they’ll come back. Only thing they’re missing is bits like shower caps / travel toothbrushes in the room and small items like cotton buds or cotton pads like is available in most other hotels. Better if they had these items in the room rather than having to ask. Very attentive, nice hotel, wouldn’t facilitate early check in though unfortunately until 30 mins before 2pm, so beware if coming on an early flight
Great
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Llalalalal5The design is superb, the hotel is worth visiting. It is also very convenient to go to the old town. The breakfast is also good, with many options, but the serving speed is a bit slow. Two disadvantages: the washbasin is a bit small, and the curtains are not light-blocking (recommended to change), which affects sleep.
GGuest UserGreat hotel, room very nice. Cleaning service brilliant and around all day if you’re in the room in the afternoon they’ll come back. Only thing they’re missing is bits like shower caps / travel toothbrushes in the room and small items like cotton buds or cotton pads like is available in most other hotels. Better if they had these items in the room rather than having to ask. Very attentive, nice hotel, wouldn’t facilitate early check in though unfortunately until 30 mins before 2pm, so beware if coming on an early flight
PPrince of PusanThe hotel is located in the heart of Oldtown and is nice. The rooms are very spacious, clean and the staff is very professional.
The only thing is the rooms are big but awkwardly shaped- you have to go to the couch to see the TV and the overall layout of the room is not a conventional hotel.
Other than that, the hotel has an old boutique charm.
JJu&LinThe stay was nice overall. The staff tried their best to accommodate our requests, and the housekeepers were friendly despite having some difficulty communicating in English.
However, there are some points that disappointed us:
- There was bottled water labeled ”still water” in the room, but it was in fact sparkling. We had to call the front desk every day to get actual still water.
-The kettle wasn’t working and actually gave my partner an electric shock. It could have ended very badly.
-The shower water was either boiling hot or ice cold; there was no in-between, so we couldn’t enjoy a relaxing shower.
- I know that the hotel values sustainability; however, I accidentally spilled some ketchup on the bed. I placed the card stating ”if you want the bedding changed, put this note on the bed,” but to my surprise, the sheets were not changed after housekeeping, and the stain was still there.
- The heater/AC was VERY LOUD
- And our biggest deception was the fact that the pool was closed and we didn’t get notified at all about it, we chose this hotel over another one because we wanted to try it.
GGuest UserLocation: Close to a tram/bus stop, allowing you to reach the city center and main attractions in 20 minutes, though Warsaw's public transport can get quite crowded.
Surroundings: There's a fantastic park nearby, great for a morning stroll with lots of animals – that was a pleasant surprise.
Facilities: There's a swimming pool, but it tends to get busy in the evenings.
Room: Four-star quality, and it's rare to find disposable slippers in Europe, which was a nice touch.
AAlex-MetaverseMy experience at the Sheraton Grand Warsaw exceeded all expectations! It's in a fantastic, central location. The room was spacious and comfortable, and the bedding was top-notch. Breakfast was abundant and delicious, and the staff were warm and professional. It's the perfect choice for both business and leisure; I'll definitely stay here again on my next trip to Warsaw!
RRayRayChanExcellent choice for first time visitors . The location is perfect, the airport is only one train right away. The hotel has a beautiful view of the culture Palace . Please don’t miss swimming on the 41st floor the highest swimming pool in the city. The breakfast is great and the service is excellent. I will stay here again if I visit Warsaw again.
GGuest UserI only stayed one night (and did not have breakfast) but overall a great experience. Friendly and efficient staff, amazing gym and spa, and great location (with fantastic view from my room).
SSultanofparis+
Amazing location
Building with great history « grande dame » of the city
My suite on the 7th floor was very spacious and cozy
Concierge / reception / bar staff , everyone was trying their best !
For Marriott bonvoy members they were soo reactive on the app messaging
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The carpeting of the suite needs to be refurbished “it’s the time”
Hotel bar is constantly busy , they should keep 2 tables at least to hotel guests , suite guests.
Late turn down doesn’t provide same quality as cleaning in the day.
Solid hotel , I love it , just mentioning places where it could be improved.
GGuest122Hotel is just across the airport, perfect location. The room was not fully prepared for the guests of two while the reservation was done in advance .When arriving at night and needing to wait an hour to get towels, isn’t best experience. Appreciate the help of the receptionist who in the end took care of everything.