4-Star Hotels in Kent, United Kingdom

Hotel itself was nice but could do a lick of fresh paint in the rastuurant. Reception and housekeeping staff were polite and helpful. Loved the pool area unfortunately tge shower opposite the steam room was not working and hit sauna out of action The gym could do with state of the art machines but nice space. The restaurant Wednesday morning for breakfast staff not helpful but Thursday morning my goodness Terrie and Billy turned it around They were chatty, helpful, nothing was too much trouble, service with a smile, tables were cleaned promptly and they were constantly on the go. Totally awesome. Parking we had to pay £10 daily which was much so for us £20. Great area secluded beautiful.

We booked this hotel for location and spa. The hotel was lovely but the spa was dirty and lacking in spa experience facilities. I feel this should be sold as a hotel with a pool. Disappointing spa experience for a 4* hotel and feel like this hotel has miss advertised the facilities. The shutter to the spa was down before 6pm on Valentine’s day. At check in we were told that you will get towels and robes at the spa and last entry to the spa was 8:30pm. When we arrived at the spa area reception we were only given a towel and told robes are only for guests on a spa package, contradiction to what we were told at checking in at the hotel. The pool area and changing rooms was very dirty. The pool side showers were out of order and looked like they had been for a while. The area where the jacuzzi used to be had been boarded up and looked like it’s had been for a long time. The pool was cold and also dirty.

It's a premier inn, so the standard room. Comfy bed for the night was all tht was needed, only thing I could've grumbled about, was the extractor didn't work in the bathroom, so the room smelt a little damp. Apart from that, great service at reception, good breakfast

Booked to stay here over half term with my daughter for a couple of nights - had a cosy room which was just right for the two of us. Front reception staff were really kind and helpful. Breakfast was lovely - the lady there was so nice and although was busy as she was on her own, she was always smiling. We dined in the restaurant one of the evenings - food was delicious but the heating wasn’t working on that floor so the whole room was cold. Bar / restaurant staff were really nice. Overall, we had a lovely stay and we would recommend this hotel to friends and family.

Fantastic hotel with spotless rooms, friendly staff, and a perfect location. Breakfast was fresh and delicious, and every detail made us feel welcome. We’ll definitely be back!

Hotel was lovely. Staff were very helpful. Very clean. Perfect breakfast. We are going back soon with some friends. Would recommend it 100%

Amazing experience… Very nice location, hotel receptionist was polite and helpful, Clean rooms with everything i needed. Would definitely recommend

Lovely hotel, stayed for a long weekend and used the spa facilities - they gave us a free upgrade which was a nice touch! Beautiful grounds, restaurant was lovely and only a short scenic walk to the town Only critique was the pool was quite small without much seating available and the sauna was male or female only - but the rest of the stay and amenities more than made up for it! Also recommend the afternoon tea :)

Checking in at reception was quick & easy. The room was spacious with a large king-size bed which was comfy and the room was toasty. Good value, would recommend and stay again.

This was pretty much the only option for an overnight stay in Dover, as the other small hotels are even worse and not worth considering. The service was excellent, and the facilities were relatively new and complete. The location is superb. However, the building itself is very old. I'm not sure if it's subsidence or a structural issue, but the entire room was noticeably sloped. Walking from the door to the window felt like walking uphill, no exaggeration – a very peculiar experience. The faucet in the sink was poorly angled, causing water to splash everywhere. I wouldn't recommend it if you're sensitive to noise. The old building has terrible soundproofing. You can clearly hear every creak from the floor above when someone turns over in bed. Housekeeping sounded like a battle, so forget about sleeping in. There was a bloodstain on one of the pillowcases and a small stain on the sheets, but I couldn't be bothered to complain. On the bright side, there's a fantastic Italian restaurant to the left of the underpass exit leading towards the main shopping street. Highly recommend it!