Read genuine traveler ratings & reviews to find your perfect stay.
Posted on Oct 7, 2026|King Room
jessssyz
Exceeded expectations! First off, the hotel's location is unbeatable. It's walking distance to the shopping district and Chinatown, and the amazing croissant shop Lune is right across the street. The room view was also fantastic, with an incredible night view – perfect for photos. The staff were all very warm and attentive. I'll definitely choose Grand Hyatt Melbourne again on my next visit.
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Price per night from:€208
Posted on Aug 23, 2026|King Room
vancy777
The surroundings are excellent, and the location is convenient. The room was spacious and cleaned promptly. Room service was also very efficient; anything I needed was delivered quickly with just a phone call. I accidentally scraped my leg, and when I asked room service for some disinfectant, the hotel's medical staff came to my room to disinfect and bandage it, even thoughtfully asking how I got the scrape. The breakfast was exquisite, and the flat white truly is my favorite – I had it seven mornings in a row! The restaurant manager and staff were very warm and friendly, and their attire was elegant and neat. I'll definitely stay here again next time.
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Price per night from:€250
Posted on Jun 15, 2026|Superior Queen Room
Carol Lim KHGreat airport hotel with convenient access to Melbourne Airport. I booked this hotel for my boss and her child, and they were very satisfied with their stay. The room was clean, comfortable, and quiet despite being close to the airport. Staff were friendly and helpful, and the facilities were well maintained. A good choice for families and travelers looking for a comfortable stay near the airport.
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Price per night from:€134
Posted on Jun 21, 2026
Anonymous User1. **Cleanliness:** The room was quite clean, basically spotless, making for a very comfortable stay.
2. **Environment:** The overall environment is excellent. There's a laundry room, and a separate restroom on the first floor that guests can use even after checking out. The location is also fantastic – just a short walk from Southern Cross Station, with a tram stop nearby. It's only a three or four stop ride to Flinders Street Station.
3. **Service:** The service was decent. I didn't encounter any Chinese-speaking staff, but basic English was sufficient.
4. **Facilities:** Everything else was great, except for the showerhead. The water pressure was very low, and it was a rainfall-style shower with a wide spray angle. For women under 180cm, it's hard to reach the water when it's initially strong, and by the time it reaches you, it's barely a drizzle. It made showering quite uncomfortable.
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Price per night from:€57
Posted on Aug 9, 2026|Superior King Room
RaquelBSimUnfortunately, my experience at Novotel Melbourne Central was quite disappointing, especially considering that I had a very positive experience at Novotel Sydney, where my daughter and I were treated with great kindness and hospitality.
I had an issue with the breakfast arrangement that was handled in a very uncomfortable and embarrassing way.
At check-in, I specifically asked to add breakfast for the three days of our stay. I explained that I am an ALL – Accor Live Limitless member and that I had received an email stating that ALL members would receive a discount on breakfast. The receptionist confirmed the benefit and also told me that my 11-year-old daughter would not be charged. I was informed that the total cost for breakfast for the three days would be AUD 56. I paid the amount at check-in and, naturally, assumed everything had been correctly arranged.
However, the following morning, when we went to breakfast, the staff member told me that breakfast was not included in my reservation. I explained that I had specifically added it during check-in and showed him the payment receipt from my card. Instead of simply checking the situation and resolving what was clearly a possible system or communication error, I was repeatedly questioned: who had checked me in, when I had become an ALL member, and whether I had any proof that breakfast had been added.
The whole situation was extremely uncomfortable and embarrassing. I had done exactly what was required at check-in, had paid for the breakfast, and had proof of the payment. Nevertheless, I felt as though my word was being questioned.
I explained that I would make a complaint. The staff member then reluctantly took down my room number and directed us to a table next to the service area, despite there being several vacant tables in the main dining area. This made the situation even more unpleasant.
I understand that mistakes can happen, particularly if there is an issue with the hotel system or communication between staff members. What I found unacceptable was the way the situation was handled. It gave me the impression that the staff may not have received adequate training on how to deal with guests when an operational error occurs. The appropriate approach would have been to acknowledge the possibility of a mistake, verify the payment and resolve the issue discreetly and courteously, rather than making the guest feel embarrassed or disbelieved.
Unfortunately, I also experienced problems with the cleanliness of the room. The bed was poorly made, the toilet and sink were clearly not properly cleaned, and a cup had been placed wet on the tray. These details contributed significantly to my overall negative impression of the hotel.
This was particularly disappointing because our experience at Novotel Sydney was excellent. We were welcomed warmly, treated very well and felt genuinely looked after throughout our stay. Unfortunately, our experience in Melbourne was very different.
I hope the hotel management will take this feedback seriously, particularly regarding staff training, guest communication and housekeeping standards. The issue could have been handled very differently and would have avoided turning a simple operational mistake into an unpleasant and embarrassing experience.
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Price per night from:€102
Posted on Sep 17, 2026|Deluxe Studio
Leong Han KeeThis hotel is wonderful to stay. We have a small kitchen that allow us to cook our meal, very accessible to the chinatown which is very lively during the night time. Street parking is available infront of the hotel. Just to make sure follow to the parking rules written in the signboard.
Not forgot to mention, I checked in on my birthday and the kind receptionist just gifted me a red wine for me to celebrate my birthday.
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Price per night from:€103
Posted on Jul 15, 2026
Guest User
Perfect location and an excellent place to stay. The hotel facilities are practically brand new, and both the reception staff and housekeeping team were friendly and professional throughout my stay. I stayed for more than a week and thoroughly enjoyed my time at this serviced apartment. The rooms were comfortable, well maintained, and had everything I needed. I would happily stay here again and would recommend it to anyone visiting the area.
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Price per night from:€97
Guest User
Whilst the hotel is very dated and in need of a renovation to the room area particularly, the bathrooms are exceptional, the service is outstanding and the facilities are excellent. The breakfast buffet is above and beyond. Location is great just by the Yarra, tram at the door. Overall a pleasant stay.
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Price per night from:€166
Posted on Aug 22, 2026|Standard Single Room
Guest UserI arrived around 9:30 AM for a 2:00 PM check-in and just planned to drop off my luggage. However, they offered early check-in and let me go straight to my room, which was a great help.
The hotel's access from Southern Cross Station was excellent, and it was convenient to walk to city arcades and other attractions.
The room size was perfectly fine for one person, but I was bothered by how dusty it was overall. It felt like no one had stayed there for a while, as the toilet paper holder, window sills, desk, and even the duvet were dusty. I was surprised to find a sticky residue on the small bedside table that wouldn't come off without a wet wipe.
The shower pressure and toilet were fine.
From my research, it seemed like a $100 cash deposit (refundable if no issues) was required before staying, but in reality, I didn't have to pay anything.
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Price per night from:€61
Guest User
We had a fantastic stay at the Melbourne Marriott Hotel Docklands. Everything about our experience was wonderful. The highlight for us was definitely the pool. The water temperature was perfect—not too hot and not too cold—and our kids absolutely loved it. In fact, they didn’t want to get out! The view from the pool area was also amazing and made the experience even more special. Breakfast was great with plenty of options, and the staff were incredibly friendly and accommodating throughout our stay. They made us feel very welcome and well looked after. We will definitely stay here again in the future and have already recommended the hotel to our family and friends. A truly enjoyable stay!
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Price per night from:€159