The Somerset Xindicheng Xi'an provides a great place for travelers to relax after a busy day. Visitors to Xi'an will find that the Somerset Xindicheng Xi'an is a fantastic accommodation choice. With Xi'an Railway Station just 8km away and Xi'an Xianyang International Airport only 37km away, transportation is very convenient. Being just minutes away from Jixiangcun Metro Station allows guests to explore the city with ease. Seeing Xi'an's sights from this hotel is easy with Shaanxi History Museum, Da Xing Shan Temple and Small Wild Goose Pagoda Heritage Park all close by. This hotel makes a great place to kick back and relax after a long day of sightseeing. This Xi'an hotel offers parking on site. There's never a dull moment at this hotel, our guests indicate that the facilities are excellent. For guests traveling with families, this hotel is consistently one of the most popular choices.
"This covers the second half of a longer 12 nights stay split across two bookings. My first review covered the first seven nights, which were excellent, so this is about what changed at the end.
My last night fell apart. I'm somewhat tolerant of noise, so this isn't a light-sleeper complaint: someone checked into the room above and from late evening until after 2:30am it was nonstop heavy stomping, furniture dragging, banging, jumping, running, and actual screaming, sometimes sprinting in place like they were trying to come through the ceiling. I didn't call right away because I figured they'd settle down at bedtime, but the intensity only increased after midnight. It didn't let up until after 2:30am, and I had an early start.
The real problem was that I couldn't get help. The listing doesn't promise English-speaking staff, but trip.com is the foreigner-friendly platform, so I'd assumed there'd be some overnight path to assistance. There wasn't. The front desk could only tell me ”don't speak English,” and when I escalated to trip.com around 2:30am, even they couldn't reach anyone. Being stuck with no way to call for help in the middle of the night was the one thing that genuinely soured the stay.
Otherwise the staff were genuinely friendly and helpful, even coming up to my room to help track down a misdelivered order, which there were a couple of these. One heads-up: the hotel's registered address in Alipay doesn't match its name, so deliveries WILL go astray.
I'd happily return, but only with a top-floor room to avoid the overhead-noise problem."