Bentong Hotels with Wifi

I arrived at the hotel punctually at 2 PM, but upon entering the room with my key card, I found it hadn't been cleaned for the next guest – us. It was filthy and messy. After complaining to the host, we were offered a free upgrade to a larger room. That room was also still being cleaned, but thankfully, we didn't have to wait too long. While the room was spacious, it still wasn't perfectly clean. The pillows were very hard, making it difficult to sleep. Surprisingly, there were no facial tissues provided in the entire room. Overall, the stay was just mediocre. Not a great experience, but not terrible either.

Room quite good after refurbished. The hotel has kindly given me 26th floor with nice golf view. The staffs at Ayu Awana was polite & friendly. I wanted to try the Lodge but it was closed for private events. I went for a walk along the golf course. Had a good morning exercise & ordered hot mocha & cheesecake after the walk. Cheesecake taste need some improvement I guess, overall a good stay for me.

Swiss-Garden Hotel & Residences, Genting Highlands Overall, this is a well-located accommodation option with a relatively peaceful environment. Compared to the bustling atmosphere at the peak of Genting Highlands, it is better suited for travelers looking to relax and enjoy the cool weather. However, the management of the hotel and residences, room maintenance, and service standards are all crucial factors that impact the stay experience. For travelers, aside from spacious and comfortable rooms, cleanliness, facility upkeep, and service efficiency are equally important. If staying right at the peak of Genting isn't a must for you, this location is worth considering, though it is recommended to confirm your room type and available facilities before booking.

- The hotel smells really nice. - The staff are excellent 👍🏻 - Free parking (just need to register your license plate number). - Room is suitable for a small family (2 adults, 1 child). - There's a hot shower. - Lotion, toothbrush, toothpaste, shampoo, and soap are provided. - There's a hairdryer, hangers, a mini-fridge, a safe for valuables, and an iron + ironing board. - Room service is very good. Downsides: - The hotel area is a bit tucked away, and there's construction going on around it. - The Wi-Fi is intermittent. - The TV is the same. Probably because it's connected to the Wi-Fi. However, since we went to Genting to play indoors, it was fine. We didn't really watch much TV. Overall, 8/10 ✅

Honestly, I'm so satisfied with my stay here! 🥹✨ The room was clean, beautiful, and very comfortable. All the facilities were complete, and the staff were kind and helpful. The hotel atmosphere was peaceful, perfect for a short getaway or a healing trip. I will definitely come again if I have the chance! ❤️

The location is fantastic, with plenty of food options right outside. The room was clean, hygienic, tidy, and comfortable. I highly recommend checking Google for the sunrise time and heading to the mountain top early to catch it. You'll witness the most beautiful sea of clouds and the sunrise.

The door lock was a bit faulty, it wouldn't close securely and kept making strange noises at night, disturbing my sleep!

The room was ok, but overall cleanliness was not good. There were many cigarette remnants and bread crumbs near the window. The service provider by the number of 0126739878 is not professional and not responsive. I was having issue of getting the key card and locating the mail box, and i try to call the number, but the operator refuse to take my call for 8 times. It was frustrating when u couldn't get the check in process done and the operator refuse to take my call. i will not book through this operator anymore

Several areas that need significant improvement. 1) Cleanliness could be improved, as housekeeping failed to replenish the shampoo, shower gel and did not clear the hair waste from the shower drain. 2) The swimming pool rules also need better enforcement, particularly regarding appropriate swimwear, as guests seemed free to enter the pools wearing whatever they liked. 3) Upkeep of room amenities. The wired telephone, table lamp, safety deposit box, and hairdryer were all not working. Having four essential items out of order in one room is unacceptable. We contacted customer service for assistance, but it took housekeeping and maintenance very long to attend to the issues. Eventually, we requested a room change, which took almost 1.5 hours before we could rest. Front Desk Manager did allow for a later check out in compensation for the issues. While the breakfast selection and heated pools were enjoyable, the lack of room maintenance, inconsistent housekeeping, and slow response to guest concerns significantly affected our overall experience. Better room inspections before check-in and faster, more efficient customer service are clearly needed.

Downstairs is a shopping mall, a food street, and an amusement park—everything you need for dining, shopping, and entertainment is right at your fingertips. There is also a free shuttle bus to other hotels and Qingshuiyan Temple. The downside is that the rooms are a bit small. Note that the water heater in some rooms might be broken, so it's best to check early and notify the front desk to avoid finding out right when you're about to shower.