Luxury Hotels in Xining

"After comparing a few hotels, I still decided to go with Sofitel! And I'm so glad I did, it was a truly nice experience. Firstly, the hotel has a fantastic design; it doesn't feel old or dated at all, and the facilities are impeccably maintained, definitely five-star standard. Secondly, the billiard and ping-pong rooms are a real highlight! Thirdly, the service was incredibly thoughtful. It just so happened to be my birthday during my stay, and my butler, Xiao Qi, thoughtfully delivered a birthday cake – I was truly touched!"

"Check-in: The system was sluggish, and the front desk claimed the internet was down again. Room: We booked for two adults and one child, but the pillows weren't adequately provided. The mini-fridge price list for drinks was on the minibar, but the mini-fridge was empty, so what's the point of the price list? Bathroom: The liquid toiletries were of poor quality, yet they still branded them with the Sanyu logo. The hairdryer was a terrible choice. Breakfast: A complete disaster! No one to seat guests, it was chaotic, and despite many staff members, they were all just milling around with extremely low efficiency. Breakfast hours were 7:00-10:00, and we went at 8:30. The food quality was poor, and the kitchen's on-site management was terrible. I asked for an omelet, and they flat-out said no, only fried eggs, with a firm and take-it-or-leave-it attitude! I was shocked. How did Trip.com select this hotel? How do they supervise and evaluate it? The milk quality was poor, there was no freshly squeezed juice, the coffee was bad, the desserts and bread had no variety and poor quality, and the yogurt wasn't refrigerated nor was it on ice… Complaint Handling: I tried to find the F&B director at the restaurant, but it was the weekend, and he was off. No one in charge was willing to come out. I called Trip.com, who handled it professionally, and then I received a call back from a lobby manager who was clueless. I requested to speak with the hotel's duty manager, and the person who called back was a man responsible for the kitchen, which was fitting. He immediately asked how I wanted to resolve it, implying he wasn't really concerned. I listed out all the issues one by one, and he replied, 'Minor oversight.' Nothing was resolved. Additional points: 1) Unused 'clean' linens and bathrobes were stored in the laundry cart. 2) When checking out at 11:35, there was no one at the front desk, only two concierges, who said everyone had gone for lunch. Excellent management! 👍"

"Very close to the airport with an unexpectedly good free shuttle service. The front desk was quick to answer calls. The hotel is grand, and the breakfast is rich. There's also an ecological garden outside the breakfast area worth exploring. About three kilometers from the hotel, there's a high-speed rail new district where you can find food and visit a night market. This hotel offers great value for money."

"Waking up to the city skyline right outside my window, with the morning sun painting the clouds, was simply breathtaking. The breakfast, a fantastic spread of both Western and Chinese dishes, truly set me up for the day – from freshly cooked noodles to aromatic freshly ground coffee. Plus, having complimentary access to the gym and laundry room was a thoughtful touch that really rounded out the five-star experience!"

"The hotel lobby's decor was luxurious and grand, and the front desk staff were incredibly polite and welcoming, their smiles were truly heartwarming. I had originally booked a standard room, but the front desk agent thoroughly explained the benefits of a view room. After upgrading, the floor-to-ceiling windows offered an absolutely stunning view. The cleanliness was impeccable, and the mattress was perfectly firm yet comfortable. It was quiet at night, not noisy at all, making for an overall perfect experience."

"The rooms are very big and spacious! Really helps one feel relaxed. The only problem we experienced was that there was a smoke smell in our rooms which was a surprise given we had selected non smoking rooms. The hotel staff made things right though immediately after we complained by switching our rooms. The rest of our stay was great. The location is pretty good with a lot of halal eating options nearby."

"This hotel is my top choice when staying in the city center. Its prime location makes getting around incredibly easy, and with the airport shuttle stopping right outside, catching a flight is a breeze. The rooms are well-equipped and functional, and the staff are friendly and proactive, handling all requests efficiently. The views from the high-floor rooms are exceptional; the city lights up beautifully at night, making for a truly comfortable stay. I highly recommend it! My only minor quibbles were with one of the cleaning staff. I asked for water twice but only received it the first time. The second time, she insisted she had already provided it. Some additional training might be beneficial there. Also, due to Qinghai's dry climate, a humidifier was necessary, but I noticed some limescale inside, so hygiene in that area could be improved. On a positive note, the front desk lady was absolutely wonderful and very thoughtful. She reminded us to buy oxygen canisters in the city for emergencies."

"My stay at Qinghai Kaiyuan Grand Hotel in Xining completely exceeded my expectations. Every moment, from check-in to check-out, was incredibly comfortable and pleasant. I absolutely have to sing its praises! First off, the service was exceptionally warm and attentive, making the entire experience fantastic. As soon as I arrived, a doorman proactively helped me with my luggage and directed me to the Sky Lobby on the 21st floor. Check-in was super efficient, and they even thoughtfully recognized my member status and upgraded my room for free, along with complimentary fresh welcome fruit. The 24-hour front desk was always responsive to my needs; whether I needed directions or extra items, they were quick to assist. The staff were friendly and professional in every detail, adding a touch of warmth to my trip. Secondly, the facilities were comprehensive and high-end, ensuring a very comfortable stay. The design of the Sky Lobby was simply stunning, blending Chinese style with panoramic views. In the evening, I even caught a breathtaking sunset – perfect for photos! My room was spacious and bright, with a well-designed layout covering over 50 square meters. It featured a soft sofa, a large desk, and even a humidifier to combat the dry climate in the Northwest, which was a very thoughtful touch. The guest rooms were fully intelligent, with features like sensor lighting and electric blackout curtains adding a futuristic feel. The bathroom had a separate wet and dry area and a bathtub, and the toiletries were high-quality. The King Koil mattress provided an amazing sleep experience. The hotel also boasts a free gym, a table tennis room, a book bar, and a tea room – perfect for either exercise and relaxation or quiet reading. The amenities truly cater to various needs. What truly surprised me was the breakfast – it was abundant and unique. Served at the buffet restaurant on the 5th floor, it covered everything from Chinese and Western to Halal cuisine, with an incredibly wide variety. There was freshly prepared Lanzhou beef noodles, authentic Halal 'Sazi Mahua' (fried dough twists), and other local specialties, along with hot dishes, cold dishes, congee, bread, seasonal fruits, and excellent freshly ground coffee and squeezed juices. I particularly recommend the hotel's yogurt; its rich and creamy texture was delicious with grains or fruit. The dining area was spacious and clean, with plenty of seating, so there was no need to wait in line – a perfect start to an energetic day. Additionally, the hotel's location is superb. It's right next to Xining Railway Station, just a few minutes' walk away. Within a 1-kilometer radius, there's a night market, large shopping malls, and the distinctive Mojia Street pedestrian area. It's also close to the Dongguan Great Mosque and the Huangshui River, making it incredibly convenient for getting around and finding food. The free public parking also eased any concerns for those traveling by car. It offers incredible value for money. In summary, Xining Qinghai Kaiyuan Grand Hotel excelled in every aspect, including service, facilities, and dining. It's perfectly suited for both business trips and leisure travel. I will definitely choose this hotel again next time I'm in Xining and highly recommend it to everyone!"

"I stayed at The Sebel Xining Apartments, which is connected to Sofitel Xining, and had a pleasant stay overall. The apartment was clean, comfortable, and surprisingly quiet, making it a good place to rest after a day of exploring. The staff who handled my check-in were friendly, efficient, and welcoming, which made the arrival process smooth and enjoyable. A good option for travelers looking for spacious accommodation with the convenience of being connected to the Sofitel facilities."

"The room was great and the mattress was comfortable! The location is convenient. The staff were very enthusiastic, definitely a big plus 👍. The food at the Chinese restaurant was delicious. Stepping out, you're right at Qilin Bay Park, where you can enjoy the Nan Chuan River scenery. Strolling along the river was very pleasant."