"This is the second time I have chosen to stay at this hotel. I have visited again after a few months and still have a full score of surprises and comforts. Compared with the freshness of the first stay, this time is more practical and safe, and it has completely made me finalize the first choice for future travel. Whether it is a business trip or a short trip, this hotel will always be my first choice. The whole experience is impeccable, especially the two staff at the front desk, Ivy and Criss, professional and warm service, so that the exhaustion of a journey can be dissipated, it is really worth praise.
Every time I travel and stay, what I value most is never just the room hardware, but also the service experience with full details, and this hotel just makes the service to the extreme. This time I arrived at the hotel in the evening, I was exhausted all day, dragged a large luggage to the lobby, just walked to the front desk, Xiao Chen Ivy immediately rose to smile at the reception, gentle and kind, no assembly line-style perfunctory feeling. Because it was the second stay, she carefully remembered my stay habits and asked me if I still preferred a quiet and well-lit high-floor room. I was really touched by this care in an instant.
The check-in process was efficient and smooth, without cumbersome processes and long waits. Ivy checked the news patiently and meticulously, and the speed was soft and clear, and at the same time, he explained the hotel breakfast time, gym, laundry room opening hours, free drinking water, bedtime milk and other convenient benefits. Considering that I have a trip out in the next few days, she also took the initiative to inform the travel routes around the hotel, the net red punching points and the reliable food shops, avoiding a lot of thunder pits, but the small details are full of care, making people feel warm.
I encountered an episode on the night of my stay, which also made me really feel the efficiency and responsibility of the hotel service. In the middle of the night, I found that the air conditioning speed adjustment in the room was not very sensitive, and I contacted the front desk with the mentality of trying it out. The Criss was very patient and asked me about the situation and specific questions in my room. The tone was gentle and there was no impatience. Not long after hanging up the phone, I quickly coordinated the staff to come to the door for maintenance, and the problem was quickly solved.
After the overhaul, Criss also specially called the room again to ask if the equipment was back to normal, whether there was any discomfort in living, and repeatedly told that if there was any follow-up demand, you can contact the front desk at any time, and you will respond in time 24 hours. This kind of service attitude that does not push back and responds to things is really reassuring, and it also makes me feel the ultimate importance.
In addition to the awesome front desk service, the overall quality of the hotel is still online, and there is no reduction in the standard due to the large passenger flow. The lobby is clean and elegant, the fragrance tastes light and high-end, and the warm yellow lighting atmosphere is full, and you can relax as soon as you enter the door. The rooms were cleaned spotlessly, the bedding was soft and clean, there was no smell, the toiletries were complete and easy to use, and the bathroom separated from wet and dry was clean and dry. The sound insulation of the room is particularly excellent, but it is very quiet in the downtown area. You can't hear the outside noise at night, and the quality of sleep is particularly good.
The sanitary details of the hotel are particularly well done. There is no dust on the tables and chairs, window sills, and corners. The floor is clean and tidy. The sink and mirror are wiped brightly. The towels and bath towels are clean and fluffy, which makes people feel at ease. The public areas are cleaned regularly every day, the elevators and corridors are clean and free of debris, and the overall cleanliness and comfort are far more than hotels at the same price.
The second stay is still zero thunder, full praise, enough to prove that the quality and service of this hotel are always stable online, do not engage in the first experience routine, every stay can give people full surprises. Special thanks to the two staff members Ivy and Criss at the front desk, one is gentle and meticulous, and the other is responsible, efficient and safe, and escorts the journey of every guest with sincere and professional service.
A good accommodation experience can not only cure the fatigue of the journey, but also make a trip warm and unforgettable. This hotel interprets the meaning of quality service with details and temperature, and the price/performance ratio, environment and service are all full marks! I will always look for this one for the follow-up trip, and I really recommend it to all friends who travel. It is definitely a great choice not to be disappointed!
If a hundred points is a full score, I want to give 101 points! Really good value for money! Special thanks to the two staff members Ivy and criss, I will come to Xiao Chen Ivy next time I stay, the whole process is particularly comfortable!"