Spa Hotels in Chengdu

"Our stay was absolutely amazing! From the thoughtful welcome when we walked in, to the spotlessly clean room, every detail showed how much care was put in. The bedding was so soft and comfortable, the bathroom was clean and odor-free, and all the amenities were complete and worked perfectly. The butler service staff were incredibly warm and attentive, always there when we needed something but also knew when to give us space. The whole experience was fantastic, and the value for money is unbeatable. We'll definitely be back!"

"Having been thoroughly impressed by the food and service at the Horizon Club of Shangri-La Hotel on my last visit, I didn't hesitate to choose Shangri-La Chengdu again for this trip. Firstly, a big thank you to Ms. Lu, who was previously the Horizon Club manager and has now been promoted to Front Office Manager. Her warmth and helpfulness in securing a satisfactory room for us, along with complimentary fruit and local Sichuan snacks, and arranging a late check-out, set a wonderful tone for our entire journey. Strategically located near Jiuyan Bridge and the famous Lan Kwai Fong bar street, the hotel boasts a vibrant atmosphere and unbeatable night views. However, it's a bit of a distance from the nearest metro station. The Horizon Club's 'Happy Hour' offerings are incredibly diverse and plentiful, almost like a mini-buffet, with the cakes and desserts being particularly delightful. On the other hand, breakfast was relatively simple with fewer options. My beloved handmade steamed buns weren't as tasty as before, and they felt cold, possibly having sat out for too long, which affected the texture. I'm not sure why the brown sugar glutinous rice cakes (hongtang ciba) were soft throughout, lacking their usual crispy exterior. The Eggs Benedict were inconsistent; on the second morning, the egg was overcooked with no runny yolk, just a solid egg yolk, and the accompanying bread was unappetizing. Furthermore, the egg tarts were cold and not kept under a heat lamp, and the bread station seemed to lack even basic items like muffins, which felt a bit perfunctory. Restaurant management might need some improvement; during breakfast, I noticed a whole stack of plates still had water marks, indicating they hadn't been dried properly. Nevertheless, the service staff at the Horizon Club were excellent – friendly, courteous, quick to clear dishes, attentive to guests' needs, and particularly Ms. Liu Chun, the current Horizon Club manager, who was constantly busy, very dedicated and responsible. I also checked out the coffee shop on the ground floor. While the selection of dishes was indeed more extensive, it was also very crowded and noisy. The staff member who greeted us was still very enthusiastic despite knowing we were just looking around, though some other staff members appeared cold and unresponsive. Room service was excellent – very responsive and quick to fulfill requests. When they learned we needed to air out clothes, they thoughtfully brought a drying rack, which was a very considerate touch! Room maintenance was also good, with an automatic toilet and a Dyson hairdryer. The gym isn't open 24 hours; it closes after 11 PM, and guests cannot access it with their room cards after hours, which felt a bit restrictive for those wanting to work out later. In summary, this stay brought both joy and disappointment. I hope the hotel continues to improve and enhance its services, ensuring its long-term success and continued excellence."

"Staying here was such a pleasant surprise! The room was fully equipped, and the bathroom was incredibly comfortable. The luxurious yet understated ambiance was bright and elegant. The staff were attentive throughout my stay, responding instantly to any requests, which made for a fantastic experience! It's also super close to Chengdu East Railway Station, with a direct underground passage from the hotel to the station, making it easy to explore the surrounding areas!"