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The room was okay, but the amenities felt a bit old. The lobby, however, was absolutely beautiful, and the breakfast was incredibly rich and delicious. The location is very convenient, with lots of shopping malls nearby. My only dissatisfaction was that I left a tip for the housekeeping staff to fold towel animals, but when I returned, the tip was gone, and no towel animals were folded for us. I was extremely, extremely disappointed! For those planning to visit the Erawan Shrine, I highly recommend staying here. Though, there are some newly built hotels nearby that offer better prices. Still, I'd suggest coming here for afternoon tea; the lobby on the first floor is just too stunning, and I took so many photos. It would be even better if the room amenities could be upgraded, for example, changing the hairdryer to a Dyson and the toilet to a washlet, which would greatly enhance the experience.

This hotel is right in the city center, just below Central World, and very close to the Erawan Shrine. There's also a Big C supermarket across the street. The air conditioning in the room was a bit noisy. When you check in, you can go to the rooftop for a drink, and the view from the rooftop is absolutely stunning. There's even an elevator directly from the hotel that takes you to the seventh floor of the mall, which is incredibly convenient.

The hotel is in a great location with good amenities nearby, and my overall stay was very pleasant. The front desk staff are friendly, and all the service personnel are welcoming. The room is a good size and reasonably clean. Housekeeping also reads and acts on notes left in the room. The towel animals were a big hit with the kids!

This was my first time at this hotel. It felt a bit old, but everywhere you looked, it exuded the local culture of Thai nobility. The entire hotel design was gilded, and the bellboys were dressed in traditional Thai attire. **Facilities:** I chose a Premier King Room specifically because it had a bathtub. For under 1000 baht, a room with a bathtub is an absolute steal! You'd be hard-pressed to find a king room with a bathtub for under 1000 at a Marriott or IHG property. Perhaps because it was after the May Day holiday, there weren't many people, so I had the pool all to myself. The swimming lane is about 50 meters long, and even though it's not a rooftop pool, the environment is fantastic, with a slight Babylonian feel. If I remember correctly, it's on the 7th floor, but you can call the front desk to confirm. It's open from 7:00 AM to 7:00 PM. There was no strong chlorine smell, and someone was always monitoring the area, even greeting you proactively. **Service:** Upon arrival, I was immediately offered a refreshing iced drink – sweet and sour, very thirst-quenching. Ctrip mentioned a late check-out service, and the front desk did confirm my departure time, but they emphasized that it was only possible if there weren't many guests, which felt a bit off-putting. There's also a Burger King downstairs, making food delivery very convenient as they'll bring it to the lobby. The VoCo Hotel is right next door, and I'd consider staying there another time.

The hotel's location is pretty good. There's a convenience store downstairs, and about 500 meters south, you'll find a large shopping mall and a night market. To the north, there are all Chinese restaurants. The room itself is quite spacious. Compared to hotels in China, the decor is a bit dated, but it's very clean and the bed is large and comfortable. The front desk staff can provide basic Chinese service, so checking in was easy. The breakfast spread is also quite rich. It might be a little far from the main attractions, though.

The hotel service is excellent, with a complimentary shuttle boat to the Sathorn pier. If you want to go to ICONSIAM, it's only 12 baht, with round trips every hour, which is very convenient. There's a Ferris wheel night market nearby that's great for strolling around. The hotel provides tuk-tuks to take you to the night market anytime, allowing you to enjoy it as much as you like. The hotel's location is superb, making it easy to get anywhere. They offer airport pick-up and drop-off services; booking these in advance yourself is much cheaper than booking a taxi online. The hotel staff are very welcoming, and I had a very comfortable stay. If it's your birthday, the hotel even provides a small complimentary birthday cake. Exploring the night market and taking a cruise on the Chao Phraya River at night was a wonderful travel experience.

Good hotel in a convenient Bangkok location and in excellent condition. Everything was clean and worked properly. The staff were polite, friendly, and attentive. Breakfast and housekeeping could be arranged for an extra charge, although we didn’t use these services since there are plenty of places nearby for breakfast, lunch, and dinner. The only downside was that you can hear the neighboring room’s doorbell, even when the “Do Not Disturb” mode is on. Also, fresh water and toilet paper were not replenished automatically. The rooftop pool was a nice bonus and had everything needed for a comfortable stay. Overall, we were satisfied and can confidently recommend this hotel.

I had a really enjoyable stay at this hotel and would definitely recommend it to others. One thing I really appreciated was that I was able to check in early after arriving in Bangkok, which made a great first impression. The hotel has a beautiful, modern atmosphere and looks very welcoming from the moment you walk in. The room was comfortable and well-maintained. I did notice a few hairs when I first entered the room, but housekeeping was still nearby, and after I mentioned it they came to clean it immediately. I did find a couple more later, so that’s a small detail that could be improved, but it didn’t take away from my overall experience. One of the highlights of my stay was the rooftop restaurant, Sol & Luna. The views over the city are absolutely beautiful, especially in the evening. Whether you’re having dinner or just enjoying a drink, it really adds something special to your stay. The location was also convenient. Of course, it depends on where you plan to go, but I found it easy to get around and reach most places without any problems. Overall, I had a great stay and would happily choose this hotel again on my next visit to Bangkok.

Addressed to Jon Warmington, the General Manager I recently stayed at Grand Mercure Bangkok Atrium room 842 from 27 May to 1 June and would like to share some feedback regarding my experience. First and foremost, I would like to emphasize that I genuinely enjoyed my stay. The hotel, facilities, and the majority of the team members provided excellent service, and overall I had a pleasant experience. In fact, I am not the type of guest who frequently raises complaints. During my travels, I spend very little time in my hotel room. Most of my day is spent outside the property, and my interaction with the hotel is generally limited to breakfast and sleeping. As such, it takes a significant issue for me to feel compelled to formally raise a concern. The first issue relates to breakfast. During my stay, I invited a Muslim friend to join me for breakfast. He entered the restaurant with me but did not consume any food because he was unable to find suitable options that met his dietary requirements. While I acknowledge that I did not raise this directly with the restaurant team at the time, I was surprised when Reception later informed me that they had verified that my friend had taken breakfast. From my perspective, entering the restaurant should not automatically be considered as consuming breakfast when no food was actually taken. Nevertheless, I have decided to let this matter rest and move on. The second issue is far more serious and is the primary reason for this email. On my final night at the hotel, I was expecting a visitor. However, Reception did not contact me to verify whether I was expecting anyone before allowing my visitor access to the guest floors. Instead, my visitor was simply directed to my room and arrived at my door unannounced. Having worked within the Accor group for approximately 15 years as a Duty Manager in Singapore, I am very familiar with hotel operational procedures, guest privacy standards, and security protocols. It has always been my understanding that when a visitor arrives for an in-house guest, Reception should first contact the guest to obtain authorization before granting access to the room floors. While my visitor was indeed expected on this occasion, Reception had no way of knowing that without contacting me first. Had the visitor not been known to me, this could have resulted in a serious security and privacy issue. In my professional opinion, allowing a visitor direct access to a guest room without prior verification is unacceptable and falls short of the standards expected from an Accor property. What further disappointed me was the handling of the matter after I raised my concern. I wish to be clear that I am not seeking compensation of any kind. My concern is not financial. Rather, I expect an appropriate resolution and acknowledgement of the seriousness of the issue. Simply being told ”sorry” was not sufficient given the nature of the security lapse. The alternatives presented to me by the Night Manager were also, in my view, unreasonable. One option was for me to move to another room on my final night. Considering that I was due to check out the following morning, I found this solution impractical and disruptive. Being asked to pack my belongings and relocate because of an issue that was not caused by me did not seem to be an appropriate resolution. I was also informed that a Reception Manager would speak with me. However, I was unable to wait indefinitely for the manager's arrival. As a guest who was raising a legitimate concern, I do not believe I should have been expected to delay my evening plans or remain available for an uncertain period of time. Furthermore, I was scheduled to leave the hotel at 7:00 AM the next morning in order to arrive at the airport early for my flight. For these reasons, I felt that the issue was not properly addressed during my stay, which is why I am bringing it directly to your attention. I am raising this matter not only as a guest but also

As a solo female traveller, I booked this 5-star hotel hoping to recharge and relax before continuing my travels. I was surprised to arrive from my red eye flight to find there was a nightclub directly connected to the lobby, which was not clearly stated in the description. The noise was intense, it made checking in difficult and I didn’t sleep until around 6am on the first night. Unfortunately no other rooms were available to move to. Reception were kind and helpful in moving me the following night, which I appreciated. However, I was told that room would likely also have road noise. The room itself did not feel 5-star. The linen was ripped, the bathtub shower setup flooded the bathroom floor (which occurred in both rooms), and overall the maintenance felt lacking. However the bed and pillows were soft and comfortable. As someone travelling alone, feeling comfortable and well-rested really matters. Unfortunately, this did not reflect the standard I expect from a Marriott property.