4-Star Hotels in Hessen, Germany

Had a lovely stay for a concert here. Super friendly stuff, got me a free upgrade and put me on the same floor as a friend, which was super nice. Very clean, very comfy. Would definitely come back here again.

The hotel is very central. We were there to the Musical. Not far from the hotel. The rooms are beautifully furnished. Breakfast does not open any wishes. Only the hall bath is a little bit small. Since it rained, many guests wanted to use it, but there are only four beds.

The air conditioning was off, but a device kept making noise every ten minutes for five seconds, possibly an AC drain pump. At 11 PM, I went to the front desk for help. They listened for ten minutes and finally unplugged whatever was making the noise. The downside was the poor equipment, but at least there was AC, which was crucial during those 34-degree days.

I've travelled more than 100 countries todate and have stayed in more than 15 different hotels in Germany. In terms of service level, the hotel staff during check in wasn't that friendly nor warm at all. The Staff even took deposit on my debit without informing me (she only mention about hotel tax). She only inform me after I noticed EUR80 being deducted and asked her about it. On the day I left on 26th Apr at around 6am, there was only 1 staff at the counter but he was at the crew only counter. He rejected my request to store my luggage with the hotel even though I will be returning in a week's time and check in again on 2nd May. He didn't even bother to check my next booking and simply told me to store it at the airport. The hotel also deducted hotel tax for 2 persons even though I was the only one checking in on 24th Apr. I emailed the hotel about this and agreed to rectify this overcharge (by the hotel) when I check in on 2 May. Unfortunately, I injured my ankle on 28th Apr while travelling around Munich and have not recovered since. As it is very inconvenient for me to drag my big luggage together with an in injured leg (I have been limping), I had to book Hilton hotel which is located much closer to the train station and the airport. Obviously, Steigenberger rejected my cancellation request since the booking is non cancellation. Well, for the sake of my poor ankle, I have no choice but to forgo the close to US$400/- paid upfront to the hotel. But never never again will I ever book this hotel again. Btw, Staff at Hilton and the other hotels I've stayed in the last 1 week were much more friendlier and helpful. Hilton is even willing to store my luggage for 12 days.

The hotel is located next to the central train station and there are shopping malls around. It is very convenient to travel if you need transportation. The hotel room is in good condition. There is nothing else in the room except two bottles of mineral water. Of course, this is the practice of many hotels in Europe. But I don't know if it is because of the layout. When you enter the room, you only have a bed to rest. If you only have requirements for hygiene and other unimportant things, this hotel is still a good choice.

An Uber ride from Frankfurt Airport costs around 14 euros one-way, which is very convenient. Car rental pick-up and drop-off were also quite easy. The hotel is relatively new, so its facilities are modern and well-equipped, even including a kettle. A Rewe supermarket is also conveniently located right downstairs from the hotel, which is a huge bonus!

The room was quite small, but that's typical for European hotels. For the price, it was decent. Despite its size, it had all the essential facilities, so I'd still recommend it. The breakfast was also okay.

Nice and clean room. Not too spacious but sufficient for 1 person. I liked the shower head, but the shower is far from leak proof and half of the bathroom floor gets wet every time. Gym was most simplistic. But anyways good to keep moving even when on the road. Staffs were friendly. However, I asked for early check in in my booking, yet I received no acknowledgment of receipt, and of course was denied a room when I arrive at 10am after landing at 7. Would be nice if I were notified of the rejection of early check in, as I would’ve booked for one more day. Can’t say much for the location though as we had full day meetings and were always traveling by coach bus or uber.

Overall good, but no Internet Access during my two night stay that was disappointed.

Compared with the price, the room is clean, cost-effective, and the overall stay is very comfortable. The big bed is made up of 2 small beds. The cockroach can sleep halfway, and the cup is small. However, this is the general situation of German hotels and can be understood. Environment: The surrounding environment of the hotel is quiet, very close to the supermarket, 3 to 4 minutes walk to reach Facilities: Fully equipped, the bar is very comfortable at night Service: The front desk and waiters at the hotel are very warm and friendly! !