Sapporo Hotels with balcony

An amazing host and an outstanding stay! Highly recommended The host is incredibly easy to communicate with and always replies so promptly, which made our entire trip hassle-free. The place itself was sparkling clean, and all the amenities and essentials were fully provided and in great condition. What touched us the most was when a small issue came up during our check-out. The host went above and beyond to help us handle it quickly and smoothly. We are deeply grateful for the kind and prompt assistance! The host is truly a wonderful host who genuinely cares about his guests. We would definitely choose to stay here again next time!

This is by far the best onsen hotel I've ever stayed in! It's located around Jozankei town, with a shuttle bus service from Sapporo, making it very private and quiet. The room is spacious enough, and the private onsen is excellent – my skin felt so smooth after a soak. The bedding was comfortable, and the pillows were quite high-tech. The floor-to-ceiling windows offered a healing view of the snowy landscape, and if you're lucky, you might even spot a raccoon! The service was top-notch, patient and enthusiastic. I have to rave about the food at this hotel; the Italian dinner was incredible, every dish was superb, using seasonal local ingredients and beautifully presented. After dinner, you can even take some rice balls, desserts, and drinks back to your room. The hotel has a smoking room and vending machines, so you don't have to worry about going hungry. I'd love to come back again in the summer if I get the chance.

Had a very wonderful stay at this place. It’s more like a service apartment but the service beats a regular hotel. I had a very small tattoo but desperately wanted to go to an onsen, front office staff ayako-san very kindly offered to help me call the onsen to check. She also recommended another onsen nearer and followed up when she saw me the next day. The room was warm and big, loved the bath system. Do note that they only have a traditional tv, not a smart one.

This hotel was the biggest disappointment of our entire hot spring resort trip. We specifically stayed two extra nights in Jozankei to stay at this hotel because of its high ratings. However, it was the least recommended hotel of the trip. The hotel is quite small, the rooms are very old, and our room on the first floor with an outdoor hot spring felt like a basement. The room was dimly lit, and the bathroom was dark. The carpet felt extremely dirty. Overall, the reviews seemed inflated. However, this hotel was also the most attentive among the kaiseki meals we had during the trip, so my review is mixed. I hope for a fairer and more impartial review. If the hotel sees these reviews, I hope they can improve the condition of the rooms on the first floor and the lighting in the public areas. Finally, I must mention the welcoming gentleman was truly professional and touching. Because we arrived early and couldn't check in, we needed to find a coffee shop. He not only patiently explained the situation but also personally led us to the intersection in the heavy snow, explaining the features of each restaurant in the vicinity. Very thoughtful!

The room was new and spacious; we could easily open two large suitcases. The location was very convenient. I look forward to staying here again. There's a Family Mart downstairs, so you don't have to worry about getting hungry at night, and a drugstore right across the street. The breakfast was incredibly rich and varied.

Satisfied, it is our favorite style, it is very comfortable to live

Terrible service and frustrating check in experience with a misleading listing While the cleanliness and amenities of the property were excellent, the service and check in process were incredibly frustrating. To be fair, we missed the host’s initial message, which caused some early hiccups. However, the actual on the spot setup is completely unfriendly for self check in. The lobby area requires an access code just to enter. If another group of guests had not happened to walk out and let us in, we would have been stuck outside the building entirely. Once inside, the check in tablet machine was faulty and did not work, forcing us to message the host to manually get our entry password. The most disappointing part was the host's attitude regarding baggage storage. We specifically checked that the listing included baggage storage before booking this hotel. Yet, when we asked about it before checking out, the host simply told us no and told us to go use a chargeable baggage locker at the train station instead. When I pointed out that it was explicitly listed on their profile, they just claimed it was a mistake and offered no real solution. To make it worse, we literally saw other guests' luggage stored in the lobby, meaning the host just chose either not to help us or they do not care. The rooms are nice, but the total lack of basic hospitality and misleading information ruined the stay. Would not recommend if you value reliable service because there is no service to begin with.

I stayed here for 3 nights with 5 friends. It was about a 10-minute walk from the nearest Sapporo Station, so I think it was within walking distance. There were no convenience stores or shops near the hotel, but there were convenience stores, izakayas, and other shops on the walk from the station to the hotel. I booked a twin room with two double beds, but when we got to the room there was also a single bed so 5 people could sleep there. Check-in and check-out were a little confusing, but I was able to ask a hotel staff member right away using Skype at the unmanned front desk, which was great.

The hotel is conveniently located about a minute's walk from the subway station. The atmosphere is cozy and elegant, providing a warm and relaxing environment. It's the perfect place to unwind and create wonderful memories during your trip.

Perfect Location. So close to the Subway and the Curry House downstairs is a bonus. So close to all stores and restaurants. The home itself is absolutely Fantastic. Comfortable beds, nice and quiet. Perfectly set out to make a great stay for the Japanese Home Experience. Thank you Eternal! We will return next trip to Japan