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"First time to Hangzhou & very enjoy. The Apartement very strategic, close to MRT station, mall, and street food. The 鐵板豆腐 和 烤冷面 stall in front of MRT station is really delicious! Will come back again for sure"

"I stayed at the Feihua Apartment by West Lake for three nights, and I was a bit sad to leave, so I wanted to write a review. Its location is truly the biggest advantage. West Lake is right downstairs; it's not one of those places that claims to be 'close to West Lake' but requires a kilometer or two walk. You literally turn a corner and you're at the lake. Every morning, I'd go for a stroll by the lake after breakfast to digest, and in the evening, I'd go back to watch the sunset. West Lake felt like my backyard. It's also incredibly close to Wulin Night Market, which is just downstairs. Every night, I could try different foods, so I never had to worry about what to eat, although it wasn't particularly amazing, haha. There are also many bus stops nearby, making it super convenient to get to places like Lingyin Temple and Broken Bridge. Staying here saved a lot of travel time for my Hangzhou trip. While there are many guesthouses in this building, Feihua Apartment has an office where you can store luggage, which is incredibly practical. On our last day, after checking out, we wanted to visit Hefang Street, so we just left our suitcases at their office instead of dragging them around, which made things much easier. Someone was always on duty at the office, so storing and retrieving luggage was convenient and free – such a thoughtful service. The room is newly renovated, and you can tell a lot of thought went into it. The overall color scheme is warm white and wood, making it look clean and comfortable. All the furniture is new – wardrobe, nightstands, and a desk are all there, making it easy to put things away. The windows are well soundproofed; even though it was lively downstairs at night, it was very quiet once the windows were closed. The bedding was comfortable, and the duvet covers and pillowcases smelled like they had been dried and aired out, making for a restful sleep. I even saw people from 'West Grass' (西部草) packing up the linens when we left, which shows they're not using a small, local laundry service but send them out for professional cleaning, which gave me peace of mind. I have to specifically praise the toiletries. Guesthouses usually don't pay much attention to this, but the shampoo and body wash provided by Feihua Apartment truly exceeded expectations. The toothbrush was soft-bristled, the toothpaste was a branded, individually packaged one, and even the comb was good quality, not one of those flimsy plastic ones that break easily. These details make you feel like the host is genuinely committed to providing a good experience, not just doing the bare minimum. The host, Auntie, was a highlight of our stay. She was incredibly warm-hearted. We arrived close to 9 PM, and she was still there, taking us upstairs and patiently explaining how to use the air conditioning and adjust the water heater. One day, it rained in Hangzhou, and Auntie even messaged us to ask if we had an umbrella, offering one from the office if we needed it. These small gestures really warmed our hearts. All in all, our stay was very comfortable. The location, environment, and service were all impeccable. I would confidently recommend this place to anyone visiting West Lake."

"Facilities: Well-equipped, with disposable face towels and slippers, and a wet/dry separation in the bathroom. Hygiene: The cleaning staff did an excellent job; it was very clean and hygienic. Environment: Unexpectedly, it's right opposite Hangzhou East Station. Watching the high-speed trains depart at night was like watching a blockbuster movie. After walking back and forth twice, I finally figured out how to get to the hotel from Hangzhou East Station Metro, and it feels much safer than walking on the street outside, especially at night. There are men blocking the pathways outside the East Station trying to solicit guests for accommodation, which felt unsafe. Service: The front desk staff was quick with check-in and check-out and escorted me to the hotel building downstairs. You need to use your key card to operate the elevator. Most guests are short-term travelers, so safety is paramount."

"We were just staying overnight and had no particular plans. We booked this hotel because reviews said it was well-soundproofed and quiet. The hotel is located in a riverside office building, so it was indeed relatively quiet. The decor was a bit old-fashioned, and the facilities were somewhat outdated. The light in the bathroom of the room we were originally assigned was broken, so they gave us a room with a balcony instead. The balcony had a perfect view of the Fuxing Bridge, making it a perfect spot for taking photos of the bridge. The price is probably typical for this location. But with good soundproofing, a shower, and a night view, it's acceptable!"

"perfect and comfortable place for family, right below the hotel is the metro train station, maybe 10 minutes walk underground connecting, all the food outlets, and even the supermarket , have washing machine and dryer too, wifi is not an issue at all, only my VPN was having some delay / slowness, all in all highly recommend for its nearest walk able distance to the train station"

"The lady stayed late to welcome us past midnight. She was very nice and responded immediately to our requests. The room was fully equipped with even mini fridge, microwave oven and washing machine. Apartment was centrally located."

"The room was very comfortable, the price was right, and the location was excellent – convenient for getting everywhere. The only downside was the elevator, which was a bit slow. I encountered two main issues: 1. The range hood was broken. I bought steak to cook, and the whole room filled with smoke. Later, I had the property management come look at it, and they found that the aluminum foil duct had come disconnected from the main pipe. I suspect they then cut the power so guests wouldn't use it. Property management offered to reconnect it and restore power, but I declined as it seemed like too much hassle at the time. I ended up having to take the uncooked steak home the next day. 2. When I checked in, I confirmed a 2 PM checkout time, and the front desk said they'd noted it. On the day of checkout, at 12:40 PM, I received a call asking if I wanted to extend my stay, and I explicitly stated I'd be back before 2 PM to check out. However, when I returned to the hotel at 12:55 PM, my key card wouldn't open the door. I called the front desk, and they couldn't send a card up to my room; I had to go downstairs to reactivate it. They also told me that key cards are normally set to expire at 1 PM, even though my card stopped working at 12:55 PM."

"Surprisingly good! The room was neat and clean, the bed was comfortable, and the service was warm and friendly. Great value for money, really nothing to complain about! The front desk even gave me a free 30-minute late check-out because I had an unexpected delay, which I really appreciate!"

"The hotel's location is fantastic! Downstairs, you have Starlight Avenue and all sorts of snacks, and the Qiantang River is just about a ten-minute walk away. The room was spotlessly clean and thoughtfully decorated, which really brightened my mood. It felt incredibly cozy and home-like. What really stood out was the front desk staff – their warm service made me feel exceptionally welcome. All in all, this stay was excellent, and I'll definitely choose this place again for future business trips or leisure. Highly recommend!"

"First, the pros: It's a guesthouse with great amenities, close to the subway for easy access, and a large shopping mall is just downstairs. Eating out is also easy. Now for the cons: The hygiene is terrible. As soon as we entered after getting our room key at the counter, there was an overwhelming stench of urine. My friend said the previous guest had brought a dog in, which they couldn't control, which is understandable. However, the cleaning lady was extremely incompetent; she didn't clean properly at all, and the walls were sticky. We ended up buying a mop and cleaning up ourselves. For the next few days, I told my friend not to let the cleaning lady into our room. This was truly the first time I'd ever experienced a guesthouse with such a strong urine smell."