Hot Springs Hotels in Hangzhou

Booked this for my parents' relaxing trip to Hangzhou. I saw on Xiaohongshu (a Chinese social media platform) that the service was top-notch. Some people even said it wasn't good, but then there were loyal fans defending it, saying 'you're talking nonsense!' 😆 I figured if a hotel could generate such devoted followers, it must be good, so I booked it without hesitation. The next day, I went to visit my parents. The hotel offers a free shuttle service from the Yunqi Bamboo Trail scenic area to the hotel. The drive through the bamboo forest, right within the scenic area, was absolutely beautiful! The entire building is said to be an old Republican-era structure. The design is very distinctive, with many picturesque spots for photos. Even though I booked the cheapest room, the view was still excellent. The complimentary welcome fruit was high-quality, including some expensive mini apples. The afternoon tea was also lovely. The staff were enthusiastic and all wore smiles, even taking the time to explain the hotel's history and origins in detail. They were also very knowledgeable about nearby restaurants and attractions. My parents were very happy with the Chinese restaurant next to the hotel as well. I'll definitely be recommending this to my friends. It was a very pleasant stay! ~~

Traveling with my parents and a preschooler, it was more convenient for the four of us to stay together, so I specifically booked a suite. It had a super large 3-meter bed and a sofa bed, which perfectly met my needs. Our butler, Anne, was incredibly thoughtful; as soon as we entered the room, we found the beds already made. Throughout our stay, she was always responsive to our requests. Besides the daily fruit, my child wanted more fruit, and to let them experience robot delivery, Anne specially sent a big bunch of grapes – truly touching! The kids' club was huge and impressive, with many staff members constantly supervising, ensuring the little one had a blast. The Chinese restaurant had delicious food; we had three different dinners there (steamed fish, fish head soup, braised dishes, chopped chili fish...) and never repeated a dish. Anne's attentiveness throughout our stay, combined with the beautiful scenery of Qiandao Lake, truly made it an all-around wonderful experience. We stayed for four nights, a deep dive into Qiandao Lake, and though the beautiful scenery and delicious food left us wanting more, we will definitely be back in autumn!

Hidden gem in the Fuchun Mountains, this Japanese-style hotel instantly transports you to a Kyoto garden! ✨ Every room features a private onsen with a hinoki wood tub and 24-hour flowing water. Soaking in the evening as the garden lanterns light up creates an incredibly atmospheric experience. The butler service is attentive and thoughtful, and the check-in hand-washing and bell-ringing ceremony is a delightful touch. The nine-compartment breakfast is exquisite and delicious, perfect for photos. This is absolutely my top choice for a short getaway in Hangzhou!

My three-day, two-night stay was the perfect introduction to a resort-style hotel. Both the hotel's facilities and services were impeccable! ❤️🔥❤️🔥❤️🔥 ✅ First, let's praise the hotel's excellent location: who knew the exclusive access to Xan Shan Peninsula was such a privilege?! (Pictures 1-16 show the hotel facilities and surroundings, unedited photos) The hotel also boasts a very large garden and surrounding attractions perfect for photoshohoots. It's just beautiful, beautiful, beautiful! Within a few minutes' walk, you can reach Xan Shan Botanical Garden (honestly, not much to see, but there are daily parent-child activities), Lover's Gorge (great for couples to take photos), the hotel's exclusive lighthouse (Picture 7, very atmospheric), and the hotel's seasonal fruit orchard (high parent-child interaction, with different fruits available for picking in different seasons). When the weather is good, you can take many beautiful scenic photos. When it's cloudy or rainy, you can experience the unique humidity of the Jiangnan region and the fresh air provided by the lush vegetation. ✅ Next, let's talk about the hotel facilities. The hotel is divided into three buildings, A, B, and C. Building B offers the best lake views, with a complete panorama of the lake's beauty. The layout is very reasonable, with convenient connections between all areas. You can tell a lot of thought went into the design. The indoor and outdoor pools are regularly disinfected with chlorine balls, and the water is clear and sparkling, perfect for children to play in. The hotel also has a swim shop with affordable items, which is very convenient for guests who haven't brought all their swimming gear. Every day, the hotel has an activity schedule listing the names and locations of various parent-child activities at different times throughout the day. There's a wide variety to choose from. There's also a super large indoor children's playground, which is cleaned very, very thoroughly. I really want to thank the cleaning staff for their hard work here. ✅ Dining (Pictures 18-19) The hotel has a Chinese restaurant, a Western restaurant, and a Japanese restaurant, offering a rich and diverse selection. Set meals can also be purchased in advance on your phone. The hotel even provides a free shuttle service to nearby farmhouse restaurants (PS: the prices are very, very, very affordable, and the vegetables are freshly grown and incredibly fresh). The most commendable aspect of the dining is the complimentary breakfast buffet. The variety is incredibly extensive, and they even adjust the dishes daily to better cater to different guests' preferences. Soups, desserts, freshly squeezed juices, freshly made guokui (griddle cakes), mini-hamburgers, and more! You can also scan a QR code to order noodles and freshly made wontons. I always end up eating too much every day, darn it! ❗️They even consider the need for liquid food for infants and provide various flavors of rice cereal. In addition, whether it's the minibar in the room and the complimentary welcome drinks (Qiandao Lake beer), the incredibly seasonal, crisp, and sweet fruits, or the thoughtful turndown service, every detail showcases the hotel's humanistic care. It's truly commendable (Picture 17). ✅ The absolute most praiseworthy aspect is the high-end, meticulous, and thoughtful service staff. Special thanks to: Ada and Joey at the front desk for check-in, Connor and Cindy from concierge, and our butler Landy. As soon as we got out of the car, concierge Cindy greeted us warmly and proactively helped with our luggage, leaving a deep impression. The young man at the front desk who handled our check-in was also very enthusiastic in confirming our booking and upgraded our room for free. Throughout our stay, Connor drove us to and from nearby restaurants, the lighthouse, and Lover's Gorge. He was practically on duty all day until 10 PM, driving steadily and with a truly excellent attitude. He was super cool! Finally, and most importantly, our very, very responsible butler, Landy. She first introduced us to the locations and functions of the different venues, and informed us of the breakfast times. From the moment we added her as a friend, she consistently upheld her initial message: ”Please contact me anytime with any questions.” Whether it was day or night, she would respond and answer immediately to any query, booking vehicles, and even introducing nearby attractions and routes (with accompanying pictures for us to decide whether to visit). During our stay, there was a miscommunication during the cleaning staff's shift change. We had requested no cleaning the day before, but someone still entered the room and tidied it thoroughly. This unannounced entry made us a bit anxious when we returned to the room in the evening. Our butler immediately called us to calm us down and quickly contacted housekeeping. Soon after, we learned it was a thoughtful turndown service. We had initially considered contacting the duty manager to investigate, but we declined. This butler Landy truly, truly deserves praise. Her immediate contact and quick resolution smoothed over the issue, and left us with an extremely satisfying three-day, two-night experience. Her warm and thoughtful greetings every evening and morning made us deeply feel the hotel's excellent staff training and abundant humanistic care! 👏🏻 See you next time, Freedom Intercontinental Palace!

The overall experience was beyond five-star! The hotel environment is elegant and comfortable, and the staff are warm and attentive. There are so many fun activities inside the hotel that you won't get bored even if you stay all day. The exquisite afternoon tea was delicious, and taking photos on the flower boat created such a beautiful atmosphere – every shot turned out like a masterpiece. The hotel even thoughtfully provided three free travel photoshoots, and the pictures turned out incredibly beautiful. This stay was perfect, highly recommended!

The Brilliance Resort Qiandao Lake: An Amazing Experience, Free Room Upgrade a Pleasant Surprise! Booking the Qiandao Lake Brilliance Resort for a client this time around was an absolutely perfect experience, especially the hotel's thoughtful free room upgrade service, which left the client feeling incredibly surprised and touched. I simply had to write a glowing review to express my appreciation! As the party responsible for booking a business trip, what matters most is the client's stay experience. The Brilliance Resort, with its professional service, stunning environment, and thoughtful details, perfectly met our expectations and left the client with a fantastic impression of their Qiandao Lake trip. The hotel's location is already exceptional, nestled on the Pailing Peninsula, with the serene waters of Qiandao Lake to the north and the Central Lake District tourist pier to the east. It's just a five-minute drive to the commercial district, making it incredibly convenient for travel, sightseeing, and business. The ample free parking also saved a lot of hassle for those traveling by car. Upon entering the hotel, the Chinese Sui and Tang style decor was elegant and grand. The lobby was spacious and bright, filled with a subtle, refreshing aroma. The staff warmly greeted us, and the check-in process was efficient and smooth. They were all smiles, patient, and meticulous throughout, and even proactively introduced us to the hotel's facilities and surrounding attractions. The first impression was simply perfect. Originally, I had booked a basic lake-view room for the client, so imagine our surprise when, during check-in, the staff informed us they could provide a complimentary upgrade to a deluxe lake-view king room! This unexpected pleasant surprise instantly brought immense joy! The upgraded room was more spacious, with a well-designed layout that showcased thoughtfulness everywhere. Opening the window revealed an unobstructed view of Qiandao Lake, with its clear blue water and scattered islands. Every photo taken was a therapeutic masterpiece. All sorts of toiletries were readily available, and every detail reflected the sophistication of a five-star hotel. What's more, the room's cleanliness was noteworthy – from the floor and desktop to the bedding and bathroom, everything was spotless, even the nooks and crannies were sparkling clean, ensuring the client had a very comfortable and reassuring stay. Beyond the impressive room, the hotel's amenities also earned high praise from the client. In the morning, they enjoyed a buffet breakfast at the Milan Western Restaurant, which offered a rich and diverse selection of Chinese and Western dishes. Freshly baked bread, local Chun'an specialties, fresh fruits, hot porridge, and pastries were all available, with fresh ingredients and excellent taste – a perfect way to start the day. During their leisure time, the client experienced the hotel's wellness hot spring pools. The 7 unique hot spring pools nestled among the pine trees each offered different benefits. Soaking in the warm spring water while gazing at the scenic beauty of Qiandao Lake was utterly relaxing for both body and mind. The hotel also boasts a gym, outdoor pool, and cycling trails. For families, the children's playground, pottery studio, and 3D children's cinema are sure to keep the little ones entertained, satisfying the needs of various guests in one go. The service throughout our stay made us truly feel the hotel's dedication. Whether it was the patient answers from the front desk staff, the meticulous attention of the housekeeping team, or the thoughtful guidance from the restaurant and hot spring area attendants, every staff member maintained a professional and enthusiastic attitude. They responded promptly when needed and proactively offered all sorts of thoughtful assistance. The client mentioned that during their stay at Brilliance, they not only experienced the natural beauty of Qiandao Lake but also felt the warmth of being truly at home. As a business booking, this experience far exceeded expectations. The complimentary room upgrade not only showed the hotel's sincerity to our client but also highlighted the Brilliance Resort's dedication to every guest. From the environment and facilities to the service and details, everything was impeccable, making it an excellent choice for a trip to Qiandao Lake. I've already added this hotel to our top list for business trips and personal vacations and will highly recommend it to friends. Next time we visit Qiandao Lake, we will definitely choose The Brilliance Resort Qiandao Lake again!

I originally booked this hotel for the convenience of taking my child to Rotten Apple Park (which is directly opposite the hotel, and Hangzhou Paradise is even closer, just across the road). However, the hotel's service was a wonderful surprise, especially the butler, Ranran. She was so enthusiastic, adding me on WeChat beforehand to greet me. Upon check-in, she escorted me to my room, introducing the hotel's features along the way (she had already prepared the child's bed rail and potty that I requested in the room). She responded promptly to all my WeChat requests (providing bath bags, refilling bottled water, etc.). She even thoughtfully reminded me of meal times and locations before dinner and had a deer-shaped cart ready for my child when we went downstairs (my child absolutely loved it). The First World Hotel is a hotel with a strong tropical feel (in a Southeast Asian style). It's very large and has a domed garden with many tropical plants (the hotel upgraded our room to one with a terrace, which opens directly to this garden. It rained on our first day, but there was no rain noise at all in the room). The hotel also has the Yunman Hot Springs, which I didn't get to try this time as I didn't bring a bathrobe, but it looked great, and I plan to come back for it! There's ample parking. I arrived by high-speed rail, and the front desk even proactively asked if I drove and if I needed a parking voucher. Overall, as a family-friendly hotel, it made me, a first-time solo parent traveling with a young child, feel incredibly well taken care of. I will definitely be back! The hotel offers packages that include park tickets, and guests can get a discount on amusement park tickets (I forgot the exact price, but you can ask the hotel).

The guesthouse owner provided excellent service, helping with luggage. The guesthouse environment was beautiful; the scenery must be even more stunning in summer. The facilities met basic needs, and the place was generally clean. The auntie's cooking was delicious and tasty.

I read a lot of negative reviews before coming, so my expectations weren't very high. Naturally, every experience and feeling exceeded them. First, regarding the complaints about poor hygiene and facilities, I didn't experience that at all. The room had both air conditioning and underfloor heating, so it was very warm as soon as I entered. Everywhere I went was also very clean (perhaps because Phase 3 is newer). I also didn't find the service to be poor; in fact, I felt that every staff member I encountered was very polite. As for the hot springs, the pools in Phases 2 and 3 are a bit spread out and require a shuttle bus. Aside from the most popular influencer-heavy pool, the water quality in the other pools was quite good. Objective issues: We arrived late for dinner and could only be seated in the outdoor makeshift dining area. Although there were heaters and windbreaks, it couldn't be fully enclosed, and with a slight breeze in January, it still felt a bit chilly. (Our breakfast and dinner were buffets included in the package, and the food was really mediocre. If it's not part of your package, I wouldn't recommend paying for it; there are many restaurants nearby.) Also, walking between the hot springs can be quite cold (even though the shuttle buses have curtains). Overall, my family was very satisfied, and I hope to have such a good experience again next time.

Overall stay was nice in the hotel. Rooms were clean and spacious. Breakfast had many western and Chinese options, which were good. Our package included indoor hot-spring experience which was suitable considering the cold weather outside. Only disappointment was 'Nausicaa of the Wind Tour Ticket' which was included in the package while booking from trip.com. In trip.com under package details it was mentioned that it was a scenic stop/park and we thought entry to that place is free but additional rides are payable. This information was absolutely misleading as after wasting lot of time, the information we received (after calling the provided contact number, talking with Hotel staff) was 'Nausicaa of the Wind Tour Ticket' was not located in or nearby the hotel but was in a totally far-off place. No clear information was provided by calling the contact number on how to use the offer as mentioned in trip.com booked package description. Either trip.com should remove that offer or provide a clear description about the location of that place, with pictures if possible, otherwise people will feel lucrative about the offer and go for the booking which actually is misleading.