Find 4-Star Hotels in Hangzhou

Staying at the West Lake Mercure in Hangzhou was so rejuvenating 🌿. The French minimalist decor, clean and bright rooms, and walking distance to West Lake make it perfect for leisurely strolls along the shore, experiencing the beauty of Jiangnan's West Lake. The bedding was soft and comfortable, the service was attentive and thoughtful, and breakfast included local flavors. Overall, the stay was exceptional. It’s a peaceful retreat amidst the hustle and bustle, a hidden gem for Hangzhou travelers, definitely worth a return visit!

This is one of the best hotels I've stayed at in Hangzhou. I didn't even realize it had a bathtub when I booked it; the hotel butler actually pointed it out to me. The room is very clean, and the decor is nice and quite unique. The hairdryer gets full marks, and the shower pressure is excellent. There are buses right outside, which makes getting to some places very convenient. The service is warm and professional. I'll definitely book here again next time I visit.

This hotel exceeded my expectations. From the elegant lobby decor to the thoughtfully designed room, every detail reflects great care and attention. I especially enjoyed sitting by the large bay window, watching the peaceful river outside—it was the perfect place to relax. I would also like to thank the hotel staff for their outstanding service. Their prompt responses and helpful assistance made my first trip to Hangzhou completely hassle-free. I highly recommend this hotel to anyone looking for a peaceful and comfortable retreat in the heart of a vibrant city like Hangzhou.

There's always a concern about staying at nature-themed hotels this season: the environment might not be very appealing. However, this hotel was a pleasant surprise. The design team had clearly considered autumn scenery from the very beginning, carefully selecting trees and even including reeds, creating a unique and enchanting atmosphere under the autumn sun (actually, it's winter). Staying there and appreciating it fully evoked the feel of a Canadian or North American forest movie. Behind the hotel is a large autumn woodland where you can walk on fallen leaves in the morning – very relaxing and comfortable. And at night, the sky is filled with far more stars than just one or two, along with a full moon. The hotel staff were very welcoming, and there were even some cats, creating a relaxed and comfortable atmosphere. Of course, there were some drawbacks. Not all rooms were well-maintained; some areas looked quite old, and some chairs on the balcony were dusty, which negatively impacted the experience. Hopefully, future guests will check the outdoor areas for dust before checking in. As for the issue of the condition of the rooms, I really don't know how to suggest improvements. Previous guests have mentioned the cold winter weather, but this time, they had provided heaters, which was very thoughtful. In short, the scenery and architectural design are both excellent and worth seeing, especially in autumn!

The environment here is fantastic! The lobby has books, a guzheng (Chinese zither), and calligraphy brushes, plus two adorable parrots 🦜. I'm very satisfied with this hotel; the rooms are spotless, and the front desk staff are wonderful. It's also very convenient for getting around. To go to West Lake, you just need to take the subway to Xiuxi Road Station. I really love it and will definitely stay here again next time I'm in Hangzhou.

I booked this hotel thinking it was close to West Lake. Before checking in, I quickly scrolled through Xiaohongshu and didn't have high expectations, but after staying there, I felt it was pretty good. From the moment we checked in, I had a good feeling. The front desk saw we had a child and offered to include breakfast for them, even though we only had a double breakfast originally. Honestly, when we travel, my husband never wakes up for breakfast, so it's usually just my son and me eating anyway, but I still appreciate the front desk's thoughtfulness. The room was also great; the 2-meter bed was perfectly fine for two adults and one child, not at all cramped. The bedding and cleanliness were good too. The soundproofing wasn't as bad as some reviews claimed; I thought it was decent. When we left, we accidentally left our new headphones on the nightstand, and they promptly helped us find them. The view from the 10th-floor observation deck was also nice. Overall, it's great value for money and suitable for families who want to visit West Lake.

Since my friend and I were traveling with our dogs, we chose this hotel. The hotel environment is very good, the front desk service is also very good, and we upgraded the suite because our child is older (16 years old). The breakfast is also OK, although there are not many varieties, but the taste is good.

The room was clean and tidy, so check-in was fine. The location is quite convenient, just a straight walk, and West Lake is about 500 meters away. For families with kids, being a bit closer would be better, especially since it was scorching hot when I visited and I was drenched in sweat. My room cost over 900 yuan, but it was pretty basic. This room type definitely doesn't justify the price; it was super ordinary and not worth it at all.

Front desk staff, Ms. Wang Xiao, kindly upgraded my mother's room for free. The room was spacious and bright, with a bathtub for a relaxing soak. The environment was quiet, ensuring a great night's rest. Breakfast was plentiful, and they even gave us a souvenir upon check-out. I'll definitely recommend this place to my friends and family when they visit Hangzhou.

This is my second stay at Hangzhou Tower Hotel this year, and this time I opted for the Executive Business King Room. It was on a higher floor and more spacious. Upon arrival, I received a welcome fruit platter, and the mini-bar drinks were complimentary. They also gave me a 'Bird and Flower' couples set meal. The hygiene and service were excellent, and every evening, they delivered two small desserts. From the 26th to the 28th, it happened to be Hangzhou Tower's mid-year anniversary celebration, with a market and a concert downstairs, creating a very lively atmosphere. I was extremely satisfied with this stay!