"Hotel is located in walking distance of Hamburg Hbf, which is very convenient! Small downside is, that there are quite some homeless people and junkies around these kind of areas. We observed a junkie who was checking out a stolen (?) bag for its content on two nights while we were walking back to the hotel. Another advantage is the proximity of a car rental, which even allows for the cars to park there over night, so that one does not need to book the hotel Garage for €20/night! (Enterprise autovermieting) Rooms were ok, on lower floors with aircon and window can be opened. Bf was fine, but there was not enough space for the huge amount of guests, so they opened some rooms next to the main bf room, partly without electricity, which means that we had bf in the dark 😊. Gym has no mats for Yoga or the like. Showercaps have to be requested. Executive lounge just good for fetching some extra drinks or small snacks, but nothing special. Staff extremely friendly!"
"Great hotel in the best location in Hamburg. Very friendly staff. Rooms are top. Parking in deep garage is ideal (although not cheap). In the breakfast room there is even a kids playground. Very recommended!!"
"Lovely hotel. Friendly staff. The breakfast might be a little expensive but it id worldvlass. Very central and surrounded by underground train stations. The hotel was spotless. Everywhere in the hotel was brand new.. highly recommended. Would definitely stay there again. Parking is available but the public train system is great."
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9.2/10
Great
GGuest UserI had a really pleasant stay at this hotel. The property is beautiful, very clean, and overall feels well maintained. The atmosphere is welcoming and comfortable. I especially liked that coffee and drinks are available anytime, which is a really nice touch. The breakfast was also great, and the pancake machine was such a cute and fun addition. I would also like to give a special thank you to Adrian at the front desk (I hope I spelled his name correctly). He was absolutely fantastic, very kind, professional, and genuinely caring. He communicated clearly and handled everything very well. I even noticed he was training other colleagues, and it was obvious that he understands the business and customer service extremely well. He really made a positive difference during my stay.
There was unfortunately one issue with housekeeping during my stay. I had stayed one day, liked it so much stayed 4 more days. On my first day, on several occasions a cleaner entered or attempted to enter my room early in the morning even though check-out was at 12:00. On my first day they knocked at 11am/12/12.30 and actually came in at 12pm, although I had paid for late check out (which by the way is an amazing option to have), while I was still naked in bed. One cleaner in particular — an older woman with short burgundy/brown hair — was quite abrupt. She repeatedly gestured for me to leave quickly. At one point she pointed at her wrist as if indicating a watch and used hand gestures to signal that I should hurry and leave, even though I still had time before check-out. It felt quite uncomfortable, especially as housekeeping knocked once and then opened the door quickly on a couple of occasions. On my last day, someone actually came in at 10AM in the morning. I just do not understand. I know it is a big hotel, I know they have to get a lot of rooms done in a short amount of time. I just do not understand the aggression of demanding a guest to leave so they can clean.
Thankfully, Adrian at the front desk was extremely helpful when I explained the situation. He took my concern seriously and helped communicate with the housekeeping team so it wouldn’t continue. Adrian really saved my stay!
AAnonymous UserMy stay at the Crowne Plaza Hamburg - City Alster was absolutely superb. From the moment I arrived, the elegant and professional atmosphere was noticeable.
The room was spacious and beautifully appointed, with a incredibly comfortable bed and a fantastic view. The location is also ideal for both enjoying the beautiful Alster lake and accessing the city center.
It’s the attentive service and premium amenities that set this hotel apart. I felt thoroughly pampered and would not hesitate to return for another luxurious stay.
RRolliSRThe hotel is located not far from Jungfernstieg, making it easily accessible by public transport. The staff is very friendly. The room is spacious and well-equipped. Good breakfast. However, the services in the Executive Lounge cannot compete with the M-Club at the Frankfurt Marriott. Conclusion: A very pleasant stay, but next time I won't book with lounge access.
CChris LWYGreat Location and Reliable Comfort in Hamburg!
I stayed at the Hampton by Hilton Hamburg City Centre for two nights and had a wonderful experience.
Location: Very convenient. Can take the city bus from the main train station (Hbf) and stop at Repsoldstraße which is directly infront of the hotel.
Rooms: Clean, modern, and well-designed. The bed was comfortable, and the soundproofing was excellent despite being central.
Breakfast: The complimentary breakfast had a great variety of hot and cold options.
Staff: Friendly, welcoming, and quick with the check-in process.
MMau PerezI usually try not to give bad reviews, but I got really disappointed with Radisson Blu Hamburg.
The not very good experience;
• first thing I noticed was the cigarette smell in reception;
• huge queue of people wanting to check in, but only two people were in reception;
• front desk guy with whom I checked in could not speak English, which made the interaction very difficult (check-in time took 15min);
• I booked one room away from elevator, but ended up receiving one right next to it, I then talked to staff, which did not help because I got downgraded to a tinier room;
• room not sound-proof, hence could not have one good rest during the night (particularly because you can repeatedly hear the elevator)
• finally, very cheap soap, no different from that offered by RADISSON PRIZE.
The good;
• the staff working during breakfast time was quite friendly;
• buffet was decent, nothing fancy, which kind of disappointed me given the price they charge;
• room tidy with coffee & tea
• unmatched location, right next to train & bus
• complimentary bottle of water.
FFeixiangdayuThe entrance is under renovation, not sure how long it will take. It's quite clean, but not that close to the station. There are quite a few supermarkets nearby though!!!!!!
EElle | @unagi.dawnHotel is about an 8 min walk to the train station. There is construction nearby which meant we had to walk a short path in the dirt through a park area but not a big issue. Hotel was clean and beds were comfy. No toiletries or amenities though. Not much to eat around here though (nearest restaurant is near the train station). Easy and simple check in/check out procedure.
GGuest UserA great hotel for a few days. The staff was very friendly and helpful and breakfast was really good. Most of the fresh fruit salad convinced me. The flat is quite narrow, and the fact that you come into the parking house only after check-in was not directly visible. But in all, it is absolutely recommended to continue
GGuest UserGreat service, everything modern and beautiful. The rooms are relatively small but perfectly adequate, with a spacious bathroom (walk-in shower). Unfortunately, the windows couldn't be opened and there was no mini-bar, but for the price, it was absolutely excellent! We'd happily come back.
For hotels with Parking in Hamburg, the average price on weekdays is €158, and on weekends (Friday–Saturday) is €184.
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