Find 5-Star Hotels in Vienna

The Leo Grand Hotel is really hard to fault. I don't know why it is only a 4-star hotel, but it is a 5-star hotel from facilities to services. First of all, the location is great. You can walk to the commercial street and St. Stephen's Cathedral. Other attractions such as the Art Museum, the Golden Hall, and the Opera House are all within walking distance. In addition, the service is unlimited food and drink in the Mini Bar, including beer, water, various beverages, and bulls. You can also order more after drinking. There is also a welcome wine in each room, which is a bottle of delicious white wine. Very considerate. In addition, the room, decoration, design is very exquisite, and the room size is very suitable. I booked two rooms this time, and I asked the hotel to try to be next to each other. The hotel gave me two rooms, 31 and 32. I was surprised to find that they were not only next to each other, but also had a door, which gave us an independent space. If the outer door is closed, the doors of the two rooms inside can be left open, making it convenient to move around. Finally, let's talk about breakfast. Exquisite! Exquisite! Exquisite! It is a kind of enjoyment to serve it like afternoon tea and eat it in the hotel's artistic restaurant. In short, I would like to recommend this hotel to all my friends who come to Vienna. It is really good.

The location of the hotel is also very good, the facilities are also very good, and the restaurant on the first floor is also very good, but I chose the opera scenery and paid for it, but I can only see the trees in front of the hotel. Although I made a complaint, the hotel also made an opera I said it was a view, and I didn't say I wanted a high floor, so I said it was assigned like this. The opera view is covered with trees, but how is the opera view! ? And even if it's not a high floor, I thought it was good to see, so if I knew it, I would ask you to arrange a high floor. It almost ruined the anniversary. Please refer to those who want to see the opera view. The picture was taken in the room I stayed in. And the shower room was clean, but the sewer smelled bad. Just closed the door, it didn't smell, so I went over, but please refer to those who use the shower room.

This hotel exceeded my expectations. First, let me talk about the service, which I would say is exceptional. Our room was cleaned meticulously every day, with two services, one in the morning and one in the evening. The room itself was also very spacious, which is a pleasant surprise as European hotel rooms tend to be smaller; the size of this room was just perfect for me. Secondly, the location is absolutely fantastic, right in the city center, making it incredibly convenient to get to any attraction. Just a short walk to the right from the hotel entrance is the Golden Hall. They even thoughtfully provide umbrellas on rainy days. Thirdly, the hotel perfectly blends modern and classic styles. You'll find a very classical elevator in the lobby, but if you have luggage, there's a separate modern elevator available. Fourthly, the price of this hotel is also quite reasonable. The surrounding area offers convenient transportation, dining, and drinking options. If I ever have the chance to visit Vienna again, I will definitely stay at this hotel.

I stayed for 3 days, and the service mostly met my expectations. They helped with luggage, and the turndown service and daily room cleaning were all provided as they should be. The rooftop bar also offers a nice view. There's a gym and a pool downstairs too. Breakfast really depends on the main course you order; after a few days, I found the English breakfast and Eggs Benedict to be quite good. The room had high ceilings, and the view outside the window was also pleasant. Since it's right next to the City Park, it's very close to the station for the Airport Express (CAT) and places like the Musikverein (Golden Hall). From the hotel, you can reach Schönbrunn Palace, Belvedere Palace, or Hofburg Palace within 20 minutes by metro or tram. By the way, buying a city card that includes the airport pass is quite worthwhile (the hop-on hop-off bus didn't seem to have much purpose). Public transport is excellent; the metro and trams are very well-developed, and they run late, pretty much covering everything you'd need. The CAT goes directly from the airport to City Park in one stop, taking only 16 minutes.

Advantages: 1. The hotel is in a great location! It is right on Carinthia Street, and there is a shopping mall right outside. It is very convenient to go anywhere. 2. The room is very nice and quiet. The water pressure is very strong. There are a few problems: 1. The hotel address may be for people to walk to, and it is not possible to drive there. It is recommended that Ctrip add the address of the hotel, Naschmarkt No. 5, so that the car can reach it. 2. The breakfast is relatively simple, but it is better to have hot milk. 3. When checking in, you are required to pre-authorize 1 euro with your credit card. Although the money is immediately returned to the card when you check out, this method makes people uncomfortable. As we all know, credit card fraud is serious in Europe. Such pre-authorization makes customers very nervous. Next, I will worry about when it will be stolen. It is recommended to take other methods, such as cash deposit. 4. My room type requires 10 steps of stairs, which is really difficult for me who has a sprained waist and has to carry a 20-inch suitcase. But here I have to praise the hotel waiter. When I checked in, he helped my mother and I to send the luggage to the room, and also told us how to use various switches in the room. Thank you very much.

Pros: - The room was spacious, with a very high ceiling. - The interior was classically decorated. - The windows were well-insulated, so despite being next to the street, it wasn't noisy at night. Cons: - The furniture was old. Two days in a row, I found rivets from the furniture on the carpet, which could be dangerous if you accidentally stepped on them. One day, I noticed a leg missing from a stool. I notified the front desk, but when I returned to my room, I found that the maintenance staff had removed the desk and chair. - Breakfast was quite busy with tour groups. - At night, I could hear the pipes, the hinges of the sliding door and the room door, and the creaking of the wooden floor.

Average for a 5-star hotel. The breakfast and staff were excellent, but the housekeeping and maintenance were inefficient (they left us for two days with half of the bathroom sliding door blocked; it's impossible that housekeeping didn't see it and report it before making it available). Slippers and toiletries were missing. It's impossible to rate a 5-star hotel with 3-star service!

First off, I have to say the Trip.com platform service was surprisingly excellent! They helped coordinate an early check-out due to special circumstances, and it was very efficient. Now, about the InterContinental Vienna. I'm not even going to mention the outdated facilities, tiny rooms, or inconvenient location. What really got to me was the staff – from the service personnel to the room service and the lobby bar – everyone had a cold demeanor, and they even seemed annoyed when I made a purchase. Absolutely no sense of hospitality. The breakfast? Let's just say it was barely passable; a 35-euro standard breakfast felt more like a 3.5-euro experience. It's definitely not suitable for families with children, maybe just barely for tour groups. I rarely leave reviews, but this time, I really want to warn everyone to avoid this place.

Personally, I found it rather average. From the window opposite my room, everyone could see everything clearly, and conversely, if I didn't draw my curtains during the day, others could see me too. Upon entering, there was a sticky mess on the bar that had stuck to my room key. I contacted Ctrip customer service, and they assisted in cleaning it again. Later that evening, the hotel, probably trying to make up for my bad impression, sent me two pillowcases embroidered with my initials and a bottle of Austrian sparkling wine. Unfortunately, I had a cold and didn't touch them. I could only take the pillowcase with me because of the name on it. Those things aside, what I found most unbearable was the dim lighting in the bathroom, which was very unfriendly to women. The rooftop restaurant, however, deserves five stars!

It is located at the edge of 1 District so it’s close to many places of interest, food, and shopping. The hotel is clean and spacious and also very near the underground subway which brings you basically to many places in Vienna. Two things which I didn’t fancy was the small gym in the basement with the lack of strength equipment in general, and that they only give you one bottle of complimentary water per day.