Find 5-Star Hotels in Changsha

On a whim, I came to Changsha and chose the top-ranked hotel on Trip.com. The service was absolutely fantastic, I really don't understand how anyone could write a negative review. The staff were so warm and attentive. The breakfast and supper options were incredibly fresh, you can tell they put a lot of thought into it. We stayed for two nights and got to enjoy different dishes each day, which was a real treat. With two kids, we spent almost all our time at the hotel. Changsha was just too hot, so we could only go out in the evenings. Coming back to the hotel for supper after exploring was great, and it was really good value for money – they even prepared three servings for both breakfast and supper for us! Suggestion: The owner should consider getting a shuttle bus. There's a bit of a distance between the metro station and the hotel, which would also make it easier for the concierge to help with luggage.

I was drawn to this B&B's design, its quiet yet central location, and the amenities it offered, so I booked it with a 'let's see' attitude. My stay far exceeded my expectations and gave me many pleasant surprises! 👍 The service here is incredibly comfortable. Since the B&B is located in an alley with stone paths that make carrying luggage difficult, their butler proactively contacts you via WeChat beforehand to arrange a shuttle service. What surprised me most was their daily three meals – different every day and delivered to your room. The dishes are exquisite and taste great! I was also happy with the complimentary travel photoshoot. I've already recommended it to friends and it will be my first choice next time I visit!

The hotel's location is excellent, conveniently close to Trinity Bosch. What's truly impressive are the comprehensive facilities. Everything from high-speed Wi-Fi and smart room controls to a gym and a heated pool is available. I particularly enjoyed the comfortable bedding and the well-designed, separate wet and dry areas in the bathroom. The staff were warm and attentive, even following up with a call to check on my satisfaction, which shows great attention to detail. I'll definitely be back!

The hotel has a unique charm and a strong sense of history. The service is exceptional, and the room facilities are brand new. They pay attention to all the details, like providing disposable toilet seat covers and bathtub liners for a relaxing soak. They even offer slippers and toiletries for children. There's a complimentary late-night congee and afternoon tea every day, and the breakfast sets are incredibly varied and delicious!

My recent two-night stay at The Jewel Hidden Valley was nothing short of wonderful. Nestled away from the hustle and bustle of the city, this serene and culturally rich retreat provided the perfect escape. From the moment we arrived, the warm hospitality of the staff made us feel right at home. A special mention goes to ”Julie” and ”Zhang Kai Yi” (if I remember correctly), who went above and beyond to ensure our stay was comfortable. Despite the rain, they selflessly helped us with our luggage all the way to our villa—a gesture that truly touched us. Zhang even took the time to personally walk us to the Tong Guan Kiln, which was about 8 minutes away, sharing interesting insights along the way. Their kindness and attentiveness were truly impressive. The hotel’s design and layout are stunning, blending seamlessly with the natural surroundings while maintaining a luxurious feel. Our villa was spacious, well-appointed, and immaculately clean, with high-quality amenities and toiletries that added to the comfort. Breakfast was another highlight—the spread was extensive, offering a variety of delicious options that catered to different tastes. Every dish was fresh and flavorful, making it a great start to our days. Overall, The Jewel Hidden Valley exceeded my expectations in every way. The peaceful ambiance, outstanding service, and attention to detail make it a hidden gem worth revisiting. Highly recommended for anyone seeking a quiet, culturally immersive getaway!

Highly recommend the Wellesley Hotel Changsha Meixi Lake! My stay here exceeded expectations, it was truly relaxing and rejuvenating ✨ 🔹Exceptional Butler Service: The 24-hour butler service was incredibly responsive, meticulous, and thoughtful. From guiding me through check-in to handling requests, they were proactive and enthusiastic, paying attention to every detail, which made me feel incredibly welcome. 🔹Rich and Delicious Breakfast: The semi-buffet breakfast offered a wide variety of options, blending Chinese and Western cuisine. The freshly prepared Changsha rice noodles and the semi-buffet items were authentic and fresh, satisfying my taste buds completely. 🔹Wonderful Late-Night Dessert: The surprising late-night sweet soup was delicately sweet and comforting with an excellent texture. Enjoying it late at night was particularly warming and soothing, adding a great touch to the ambiance. The hotel's environment is elegant and tranquil, and both the service and dining are impeccable. It's an excellent choice for a vacation in Changsha; I'll definitely stay here again on my next visit!

This hotel boasts excellent decor and service. From the moment I checked in, I experienced truly attentive hospitality. It's an absolute gem of a hotel! The high-altitude views are breathtaking, with the front desk located on the 39th floor and guest rooms even higher. The hotel also features charming, retro-style entrance doors. Both the hardware and software are top-notch. Breakfast is fantastic, offering a wide variety of delicious options, including freshly made 'maizi fen' noodles. The location is super convenient, very close to the city center, and there's a direct subway line to the high-speed train station. The facilities are comprehensive and well-maintained. Every staff member has a smile, and the concierge proactively assists with luggage. The location is superb – if you're visiting Changsha, this is a must-book!

We specifically chose Wanda Vista for our summer vacation in Changsha, and it exceeded our expectations. The hotel boasts an amazing riverside view; you can watch the Xiang River sunset from the bathtub by the window. The custom mattress was soft and helped me sleep soundly, and the floor-to-ceiling windows effectively blocked out street noise, ensuring a peaceful night's sleep. Concierge Jackwen was incredibly thoughtful; he proactively brought us water and tissues when he saw us with snacks, and even recommended a noodle shop popular with locals. The freshly made Hunan-style rice noodles for breakfast were authentic, and the in-room toiletries were high-quality with a lovely scent. It's only a ten-minute walk to the subway, making it convenient to get to Orange Isle. The service is full of thoughtful touches. This is definitely my top choice hotel in Changsha!

The overall stay experience at The Westin Changsha was decent. The hotel, formerly Kempinski, had an earlier opening date listed on Ctrip, but staff informed me it completed a renovation last year. The room environment feels brand new, without the old or stuffy feeling. Its location is excellent, close to Wuyi Square, making it convenient for getting around and shopping. Service generally met five-star hotel standards, with staff being warm and attentive, and issues handled efficiently and promptly. The hotel breakfast was decent; the local rice noodles were a standout – authentic and excellent in taste, and there was a rich variety of fruits and a complete selection of cheeses. The only minor drawback was the limited variety of hot dishes. During this stay, I noticed significant shortcomings in the hotel's hygiene details, indicating considerable room for improvement. Upon checking in, I found stains on the room slippers, and the handheld showerhead was continuously leaking at the connection to the pipe. This suggests that the cleaning staff's final inspection was not thorough, and minor equipment issues were not identified and rectified beforehand. After discovering these issues, I immediately reported them to the housekeeping department. The hotel's response was very proactive; they promptly replaced the slippers with new ones, and the duty manager, Kagura, personally apologized and quickly had the equipment fixed. While the after-sales service was efficient and sincere, it also highlighted a lapse in the hotel's routine room inspections and hygiene management. This not only affected the quality of the stay but also increased subsequent rectification costs. I recommend the hotel strengthen daily oversight and detailed checks to further enhance the guest experience.

I stayed here last winter and found the room facilities spacious and impressive, so when I returned to Changsha, I chose this hotel again. However, I had to wait over 2 hours to check in, and nothing was resolved. They just kept saying they were 'pushing it' and told me to keep waiting. Eventually, I had to contact Trip.com to get a room, so kudos to Trip.com customer service. Don't tell me it's because of the summer rush; every hotel is busy. They should have an emergency handling mechanism instead of just making guests wait. This clearly shows a significant issue with the hotel's management. Furthermore, the room facilities this time showed much more wear and tear compared to last year, indicating poor maintenance. I particularly want to highlight the executive lounge service. The staff this time were nowhere near as professional as last year's. They were all expressionless, seemed to be working with an attitude, and lacked basic smiles, just going through the motions. Last year, the young lady not only greeted guests with a smile but also remembered everyone's last names, which was truly commendable. Additionally, the guest services manager seemed new and extremely unfamiliar with their duties. After multiple calls from guests, they never showed up until Trip.com intervened, at which point they made a perfunctory appearance without any empathy. In summary, it's an okay place for a quick stay, but it's nowhere near the usual Marriott service standard. I would not recommend staying here.