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A truly excellent and charming boutique hotel. The location is superb, and the building itself is steeped in history, making it a very worthwhile place to stay. The buffet breakfast is served on the fourth floor in a historic space with a beautiful glass ceiling. The food was exquisite and delicious. What particularly impressed me were the two concierge ladies; they went above and beyond to help us find a ride-hailing car, loaded our luggage, and even waved us off as we departed. A truly wonderful and delightful hotel experience.

I asked the front desk for a quieter room and was given one facing Hie Shrine. The room came with 4 bottles of water, and you can call for more if needed. Transportation is very convenient. Take the elevator opposite the concierge down to the B2 level, and a few steps away is Tameike-sanno Subway Station, which is served by multiple lines. It's only 3 stops to Ginza and 6 stops to Nihombashi on the Ginza Line. Just make sure to enter and exit through the same station gates; when we came back via the subway, we couldn't figure out the hotel exit and ended up having to walk up the hill back to the hotel. Room service is very impressive with 24-hour availability. I've screenshotted a few items from their website's room service menu for reference. For breakfast, they provide a hard plastic card with a Chinese menu, offering a choice between Japanese set and semi-buffet Western options. The Japanese breakfast has a wider variety, while the Western choices are quite limited. Lastly, the concierge staff were exceptionally service-oriented.

I've stayed at several luxury/5 star hotels in Tokyo and Four Seasons at Marunouchi is a very rare hotel that impressed me with their service. 10/10 would recommend this to friends visiting Tokyo for a holiday. I filled up the arrival details form before my flight. I was arriving in Tokyo on a red-eyed flight and was planning to reach the hotel at about 10am to deposit my luggage and walk around before I could check in. But when I was at the airport at 8am I received an email informing me that my room was ready. I wondered if it really was as this is the first time I ever received this personalised notification. But true enough when I arrived I was brought to the lobby sofa to have a seat and was offered a glass of wine. Thereafter a staff brought me to my room to do my check in in the room itself which I thought was nice since I wouldn't need to stand at the counter. The staff also showed me around the room during check in which also included some mandarin oranges and a handwritten card which I appreciate. I was also introduced to the hotel's various message apps with the staff which I used to enquire about breakfast, spa and taxis - I found this really convenient, other hotels do not have this service. The staff who checked me in also offered to add to my personalized profile about my usual request for extra bathroom towels. He also asked whether he could recommend any itineraries for me which I appreciate. The staff at the lobby secured taxis for me to nearby attractions and also my dinner restaurant at the exact timing I needed - the taxi was already waiting when I arrived downstairs, I really appreciated that. The hotel room was excellent - very modern furnishings and clean room with everything you'd need. The breakfast was good quality though I wished the buffet had more options, it was quite limited considering the price. There were main dishes that you could add but they were at an extra charge. The hotel was also at a very good location in Ginza near the shopping district and also Tokyo station. But too bad the views were nothing special. Overall the best hotel in terms of service in Tokyo. Would definitely recommend this hotel to friends. I wish I had gotten the names of the staff to compliment them.

A Stay Above the City — and Above Expectations ⭐⭐⭐⭐⭐ There are hotels where you simply sleep, and then there are hotels that genuinely change the texture of a trip. Bellustar Tokyo is firmly in the second category. Perched high above Shinjuku, the moment you step out of the elevator and into the lobby, the city below feels like it belongs to another world entirely. The floor-to-ceiling windows aren’t just a design choice — they’re a constant, quiet reminder of how extraordinary your surroundings are. I caught myself pausing mid-morning, coffee in hand, just staring at the skyline. On a clear day, the outline of Mount Fuji hovering at the edge of the horizon feels almost too cinematic to be real. The rooms are thoughtfully designed with a calm minimalism that lets the view do the talking. Everything felt considered — the quality of the linens, the amenities, the way the lighting shifts to suit the mood. It’s the kind of room that makes you reluctant to go out and explore, which, for Tokyo, is saying something. But what genuinely elevated the stay was the staff. There’s a warmth here that’s hard to manufacture — attentive without being intrusive, gracious without being performative. Every interaction felt like it mattered to them, not just as a transaction, but as a small act of hospitality they took pride in. The location in Shinjuku means everything is walkable — the buzz of Kabukicho, the narrow lanes of Golden Gai, major train connections. Yet once you’re back up on your floor, the city noise fades entirely. It’s a rare thing to feel both in the heart of Tokyo and serenely above it at the same time. One honest note: light sleepers on lower floors may want to bring earplugs, and if you’re hoping for total blackout darkness at night, the glittering city glow does creep through — personally, I found it magical, but worth knowing. Would I return? Without hesitation. Bellustar Tokyo doesn’t just offer a place to stay; it offers a perspective — literally and figuratively — that stays with you long after checkout.

Like a hotel very much, very comfortable beds , pillows, nespresso capsules, variety of tea, super nice breakfast buffet , also a traditional Japanese and European, lots of fruits. A view at the rainbow gate and Statue of Liberty is fascinating (22F) . Mall Diver-City is 5 min walk. Monorail is coming every 5 min, 15 min and you’re on Shimbashi station, also an airport limousine bus departs straight from the hotel (15 min to HND T2) I think it’s better to live in 5star Daiba hotel for the similar money rather then Tokyo business hotels with 12m2 room where you can’t even open the suitcases, especially if you’re with the kids. The only minus is paid usage of swimming pool and it’s for adults only.

We had a wonderful 3-night stay at Tokyo Bay Shiomi Prince Hotel with our family. The hotel was exceptionally clean, comfortable, and modern, with excellent facilities and friendly, helpful staff who made our stay enjoyable. One of the biggest advantages is its convenient location, just a short walk from Shiomi Station, making it easy to travel around Tokyo. It is also a great choice for families visiting Tokyo Disneyland and Tokyo DisneySea, with convenient train access to the Disney parks. The room was comfortable, and the overall atmosphere was relaxing after a long day of sightseeing. We were very satisfied with the cleanliness, service, location, and facilities. Overall, this hotel is an excellent choice for families visiting Tokyo, especially those planning to explore the city and enjoy the Disney parks. We highly recommend it and would definitely love to stay here again!

Disappointing check-in experience and lack of information about hotel facilities We stayed at Keio Plaza Hotel Tokyo and while the hotel itself has potential, our overall experience was let down by several issues around check-in and communication. Check-in: We arrived at 5pm — two hours after the official 3pm check-in time — yet still had to wait around 30 minutes in the lobby while staff sorted out our rooms. The lobby was packed at the time, and we ended up waiting until everyone else who had arrived alongside us had already been checked in and left for their rooms. When we asked what the holdup was, staff vaguely mentioned something about a strong perfume smell in the room, but offered no further explanation or resolution. Delays didn't end at check-in: Despite already knowing we had booked connecting rooms, our luggage still arrived late, and on top of that, we had to call someone back to open the connecting door between our rooms ourselves. Given we'd already waited 30 minutes at the lobby and staff were aware of our booking details in advance, these additional delays felt like they should have been anticipated and sorted out before we even reached the room — not left for us to chase up afterward. Lack of facility information: We were never informed about the hotel's facilities — most notably, the free Disneyland shuttle service. We only discovered this after already arranging and paying for separate transport to and from Disneyland ourselves. Other hotels we've stayed at proactively share this kind of information at check-in specifically so guests can plan accordingly; not being told meant we spent money unnecessarily and only found out after the fact. Overall: Given the price we paid, the accommodation and service fell short of expectations. The repeated delays — at check-in, with our luggage, and with accessing our connecting rooms — combined with the lack of communication about available facilities, left us feeling that guest experience wasn't prioritized during our stay.

Excellent, very satisfied, two thumbs up, absolutely perfect. I'll definitely come back again, it's perfect, and I'll keep recommending it in the future. The price is great value for money and the transportation is convenient.

[HOSHINOYA Tokyo: A Vertical Ryokan Experience] HOSHINOYA Tokyo offers a truly unique concept. It is a traditional Japanese ryokan built vertically within a modern skyscraper, located in the prestigious Otemachi district. It provides a serene, luxurious escape right in the middle of the bustling city, perfectly blending classic ryokan hospitality with world-class modern design. We enjoyed a wonderful three-day, two-night stay at the property from 29 May to 31 May. We chose not to make any meal reservations, which gave us the flexibility to simply relax and explore the surrounding city. [Getting There] We travelled from Fufu Hakone via a day trip to Enoshima and Kamakura. We took a direct train from Kamakura to Tokyo Station, followed by a short walk to the hotel, and arrived at around 8:00 PM. To make the transit completely effortless, our luggage was picked up and delivered directly to the hotel by LuggAgent on the same day. [Arrival and Check-In] The hotel is situated in the central business district and distinctly stands out from the surrounding buildings. The discreet entrance completely shields you from the busy streets. Upon entering, staff immediately store your shoes, as the entire tatami-matted building operates on a barefoot or socks-only policy. We were incredibly lucky to catch a traditional jap instrument performance, which is usually reserved for weekends. A designated staff member managed our check-in with welcome snack & tea and escorted us to level 15. A major highlight is the exclusive lounge on each floor, shared by only 6 suites. It functions as a private living room, fully stocked with complimentary seasonal teas, coffees, and traditional snacks. [The Suite] We stayed in the Sakura suite. Rather than trying to describe the beautiful layout in words, I will let my photos speak for themselves. The beds are low to the floor with a mid-level hardness that we found quite comfortable, and each bed comes with two soft pillows. There is also a television cleverly hidden behind a mirror, though it is worth noting that it only broadcasts Japanese channels. We kept it switched off to maintain the consistent traditional ryokan feel. The provided yukata is absolutely superb. It comes as a full set complete with an inner layer, an outer layer, socks, and a small handbag. The material is soft, stretchy, and incredibly comfortable for lounging and walking around the property. [The Top-Floor Onsen] Having a natural hot spring in central Tokyo is a rare luxury. The onsen is located on the 17th floor and features a stunning design where the roof is open to the sky. As cameras are strictly prohibited, you will have to visualise it or check the hotel website for gallery photos. I understand that the bath is a salty hot spring containing a high concentration of seawater and seaweed minerals trapped deep in the ground. Soaking in this soothing water gently embraces the skin and helps alleviate fatigue in both body and mind. The onsen is open daily from 3:00 PM to 11:30 AM. It was the absolute perfect way to warm up and recharge before we headed out for a busy day. [Areas for Improvement] Toothbrush Set: The provided toothbrush is far too small and takes ages to use. I strongly recommend bringing your own.

I recently stayed at the Grand Prince Hotel Shin Takanawa and had an overall excellent experience. The property strikes a great balance between luxury, comfort, and convenience, making it a solid choice whether you’re visiting Tokyo for business or leisure. One of the standout features is the hotel’s beautiful Japanese garden. It adds a calm, upscale atmosphere that really sets the tone for the stay—especially at night when it’s lit up. It’s a nice escape from the busy city and gives the hotel a more refined feel compared to typical urban hotels. The rooms were clean, spacious (by Tokyo standards), and well-maintained. I appreciated the large windows and balcony, which offered a great view and made the space feel more open. The bed was comfortable, and the overall layout made it easy to relax after a long day. Service was professional and efficient throughout my stay. Staff were polite, helpful, and handled requests smoothly, which is exactly what you’d expect from a hotel of this level. Location-wise, it’s very convenient—just a short walk from Shinagawa Station, which makes getting around Tokyo or catching the Shinkansen extremely easy. At the same time, the hotel is set slightly away from the busiest streets, so it feels quieter and more exclusive. If there’s any downside, it would be that some parts of the hotel feel slightly dated compared to newer luxury hotels, but everything is still well-kept and functional. Overall, I’d definitely recommend the Grand Prince Hotel Shin Takanawa. It offers a comfortable, upscale stay with great access to transportation, and the garden really gives it a unique edge.