5-Star Hotels in Central Province, Sri Lanka

The Hotel locationis excellent. its on hill and views are amazing. Food was good only issue we had was during checkout when no one was available to get the luggage from room . Its 2nd floor with no lift.

This is a very nice hotel that is light and airy, and gives you a sense of being in the country. The staff are wonderful and make the experience what it is. Breakfast and dinner are very good, although it would be great to see more variation. Dambulla town has quite limited food options, so hotels like this are often the only choice for guests. The location is good - near to Dambulla, Sigiriya and only 1.5 hours from Anuradhapura. It would be nice to go for walks near to the hotel including to the lake. It is possible but there are guard dogs for the homes on the path to the hotel which makes for a less than relaxing walk. Overall, an excellent hotel

I absolutely loved this hotel! The location was great, and the views were nice. I only wish I could have stayed longer to enjoy more of the peaceful atmosphere. My room was cozy and relaxing, and I especially loved the bathtub which was perfect for unwinding after a long day. The infinity pool was another highlight with gorgeous ocean views, though it was a bit on the cool side. I do wish it had been heated, but it was still a beautiful spot to relax. Room service was great too! Good selection and reasonably priced for a hotel. Cons: On my last day, I treated myself to a 90-minute aromatherapy massage at the spa. Unfortunately, I’d rate the spa a 5/10. Living in Thailand has definitely spoiled me with incredible massages, so I admit my standards are high! Still, I think the spa could use a bit of a refresh. The rooms smelled a bit old and weren’t very visually appealing. It was also quite cold during the body scrub and massage, which made it hard to fully relax. Breakfast was okay, but I wish there were more Western-style options available. Overall, I’d definitely stay here again. Everything about the hotel itself was lovely, I’d just skip the spa next time!

The hotel is nice, spacious beautiful room at check in we were treated to a refreshing juice. There is a big pool on the grounds and a big jacuzzi with hot water in the room.  Minuses of the hotel: Far from the attractions. Taxi from the center only go there for the price of pick me x2. Hotel taxi are 3 times more expensive. There are no stores and restaurants near the hotel, so inside the hotel prices for food x3, Also after 6pm it is dangerous to be outside because elephants are walking around. Now let's talk about the premium status and the five races. In 7 years of traveling, this is the first hotel that did not have a bathrobe, slippers and toothbrush and toothpaste in the room. The plumbing in the shower leaks, and the doors creak so much that you could call the spirits at night. Regarding the attention to the customer. I mentioned my upcoming birthday in conversation with the manager, but this fact was not used in any way to show any form of attention from the hotel. This is a huge miscalculation on the part of the staff at a premium hotel. We also had a late departure and our request to delay in the hotel for a couple of hours was refused. This was not due to the arrival of new customers, as the manager offered to extend our stay for a fee. For future customers this fact may be decisive in their choice. In general, the hotel is not bad, but the service and flexibility of the staff, as well as individual approach to customers, does not correspond to the premium level and requires improvement.

The hotel room was incredibly spacious, and it even had a heater, which we didn't end up needing, but the staff kindly explained how to use it. Dinner was a buffet with a great variety of food, and it all tasted delicious. The hotel also boasts an indoor swimming pool and a gym. Its central location in Nuwara Eliya is a definite plus.

Thank you for the upgrade to the room with a balcony, and I absolutely love the huge bathroom. Thank you for the friendly service staff who answered my every query. Waking up to the quiet of Kandy Lake before the rest of the city wakes was a really peaceful feeling and I really enjoyed just standing on tje balcony soaking in the sights. Loving the wide breakfast spread too, ranging from local fare to continental selection. I was spoilt for choice and my tummy really loved the chicken curry & daal. Thank you.

Bawa's design speaks for itself. However, the service during peak season was an absolute disaster. 1. Check-in was very brief with no introduction to the hotel's activities. 2. Vanishing Front Desk: On day 1, my requests for water and cleaning during the day were ignored. At night, I called 10 times with no answer. Eventually, someone picked up after I pressed the emergency button twice. The next day, my request for slippers was also ignored. There were no bathrobes in the room. 3. At 12 PM, I received a call reminding me to check out and offering assistance with luggage transport. After I confirmed, I waited in my room for 15 minutes to no avail and ended up having to drag my own luggage. For a renowned luxury hotel, the service was truly disastrous.

A bed was bad.We couldn’t have a good sleep and the AC is very noisy Not impressed, Not happy

A wonderful stay with absolutely breathtaking views. Wherever you look, you’re surrounded by rolling mountains, and the grounds are beautiful with lots of native wildlife; you really feel at one with nature. The service was exceptional throughout. All staff were attentive, kind, and genuinely eager to help. A special mention to the reception team, especially Jenovia, who was incredibly friendly and helpful, showing us around and making us feel very welcome from the start. The hotel is also very family-friendly, with a small play park and thoughtful touches like towel animals from housekeeping (Ravi) that made our little girl’s day. Breakfast was very good with plenty of choice, including both Western and Sri Lankan options. A few very small improvements (such as having bacon readily available, colder milk at breakfast, and ice with poolside drinks) would make the experience truly five-star, but these are minor details. Rooms were clean and comfortable with all amenities provided, and overall the level of service really stood out. If you’re looking for stunning views, a peaceful setting, and excellent hospitality, this is a fantastic choice and one I’d happily recommend.

hotel has a history that makes staying here worth the price and experience, walking into the lobby, one is transported back in time to a space of 1800s as they have preserved the hotel in it's origin condition. the high ceilings with hanging lights, wide red carpeted stairs and antique birdcage elevators adds bring out the beauty and charm of old. we booked a city view room and was upgraded to a pool view room, where it's less quite and the rooms more exquisite. hotel breakfast restaurant overlooks Kandy lake, giving the morning meal another layer of admiration as we dine in wood furnitured environment. location is superb, Kandy Lake and Buddha Tooth Temple just across the street and the Big Buddha Temple less than 25mins stroll away. lots of good food places around for one to explore and eat. rooms are old but charming that way, the wooden floors creak and is uneven but that's the fun of staying in a hotel with almost 200years of history. staff are charming and friendly, always ready to help. a prestigious hotel in Kandy, highly recommended for anyone who visits this beautiful city on a mountain top.