5-Star Hotels in Central Province, Sri Lanka

I recently had the pleasure of staying at this wonderful location and I must say, it was a nice place with outstanding scenery. If you enjoy a mountainous vibe, this is definitely one of the best spots to visit. The food was quite good, and the garden was absolutely beautiful. I especially appreciated Mr. Yoga, who guided us through the gardens and provided excellent support. One thing to keep in mind is that there are no elevators (only stairs). We stayed on the third floor and while the view was lovely, we did encounter some mosquitoes inside the room.

The hotel is very beautiful and it is interesting to have a mango garden of your own. You can rent a bicycle from the hotel to ride to the town, and you can go bird watching in good weather. The hotel is all female staff, supporting women in employment, very professional and gentle ～

The hotel is in a good location, close to all the attractions. The room is large and the facilities are relatively new. The service is good, and there is a dedicated person to check in. The hotel's dining is very good, with many choices for breakfast and dinner, and the taste is also good, suitable for Chinese stomachs.

The hotel is nice, spacious beautiful room at check in we were treated to a refreshing juice. There is a big pool on the grounds and a big jacuzzi with hot water in the room.  Minuses of the hotel: Far from the attractions. Taxi from the center only go there for the price of pick me x2. Hotel taxi are 3 times more expensive. There are no stores and restaurants near the hotel, so inside the hotel prices for food x3, Also after 6pm it is dangerous to be outside because elephants are walking around. Now let's talk about the premium status and the five races. In 7 years of traveling, this is the first hotel that did not have a bathrobe, slippers and toothbrush and toothpaste in the room. The plumbing in the shower leaks, and the doors creak so much that you could call the spirits at night. Regarding the attention to the customer. I mentioned my upcoming birthday in conversation with the manager, but this fact was not used in any way to show any form of attention from the hotel. This is a huge miscalculation on the part of the staff at a premium hotel. We also had a late departure and our request to delay in the hotel for a couple of hours was refused. This was not due to the arrival of new customers, as the manager offered to extend our stay for a fee. For future customers this fact may be decisive in their choice. In general, the hotel is not bad, but the service and flexibility of the staff, as well as individual approach to customers, does not correspond to the premium level and requires improvement.

The hotel room was incredibly spacious, and it even had a heater, which we didn't end up needing, but the staff kindly explained how to use it. Dinner was a buffet with a great variety of food, and it all tasted delicious. The hotel also boasts an indoor swimming pool and a gym. Its central location in Nuwara Eliya is a definite plus.

Thank you for the upgrade to the room with a balcony, and I absolutely love the huge bathroom. Thank you for the friendly service staff who answered my every query. Waking up to the quiet of Kandy Lake before the rest of the city wakes was a really peaceful feeling and I really enjoyed just standing on tje balcony soaking in the sights. Loving the wide breakfast spread too, ranging from local fare to continental selection. I was spoilt for choice and my tummy really loved the chicken curry & daal. Thank you.

Bawa's design speaks for itself. However, the service during peak season was an absolute disaster. 1. Check-in was very brief with no introduction to the hotel's activities. 2. Vanishing Front Desk: On day 1, my requests for water and cleaning during the day were ignored. At night, I called 10 times with no answer. Eventually, someone picked up after I pressed the emergency button twice. The next day, my request for slippers was also ignored. There were no bathrobes in the room. 3. At 12 PM, I received a call reminding me to check out and offering assistance with luggage transport. After I confirmed, I waited in my room for 15 minutes to no avail and ended up having to drag my own luggage. For a renowned luxury hotel, the service was truly disastrous.

A wonderful stay with absolutely breathtaking views. Wherever you look, you’re surrounded by rolling mountains, and the grounds are beautiful with lots of native wildlife; you really feel at one with nature. The service was exceptional throughout. All staff were attentive, kind, and genuinely eager to help. A special mention to the reception team, especially Jenovia, who was incredibly friendly and helpful, showing us around and making us feel very welcome from the start. The hotel is also very family-friendly, with a small play park and thoughtful touches like towel animals from housekeeping (Ravi) that made our little girl’s day. Breakfast was very good with plenty of choice, including both Western and Sri Lankan options. A few very small improvements (such as having bacon readily available, colder milk at breakfast, and ice with poolside drinks) would make the experience truly five-star, but these are minor details. Rooms were clean and comfortable with all amenities provided, and overall the level of service really stood out. If you’re looking for stunning views, a peaceful setting, and excellent hospitality, this is a fantastic choice and one I’d happily recommend.

The room looked clean and big, but it smelled very bad, and the air conditioner was very powerful! The buffet at our own expense was really great, and the price was not expensive. The food was better than in China!

Excellent location, right next to the Temple of the Sacred Tooth Relic and Kandy Lake. I even got a complimentary upgrade to a junior suite, which was a nice touch! However, the shower was quite old, and the soundproofing was really poor; I could hear conversations from next door. Breakfast also needs improvement.