Find 5-Star Hotels in Seoul

The room was great, located on the 23rd floor with a stunning lake view. When I booked, I selected a three-person meal option for two adults and one child. The price for a two-person meal and a three-person meal was different at the time of booking. However, upon arrival, the hotel informed me that one of the meals in my three-person package was a complimentary children's meal. Since my child is 13 years old, exceeding the 12-year age limit, they were not eligible for the free buffet breakfast, and I was asked to pay. To avoid disrupting our travel plans and mood, I paid for the meal. However, I find this explanation completely unacceptable. I purchased a three-person meal package, but at the hotel, it was treated as if I bought two meals and received one free. If I had known it was a complimentary meal from the hotel, why would I not just book the two-person meal package and save some money?! I urge Trip.com and the hotel to communicate and provide a satisfactory resolution.

I recently stayed at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan and had a wonderful experience overall. The hotel offers spacious, well-appointed rooms, excellent facilities, and a convenient location connected to Yongsan Station, making it an ideal choice for visitors to Seoul. What truly made my stay memorable was the outstanding service provided by Amy from the Front Desk. As we were preparing to leave, we needed a vacuum cleaner to remove air from our airtight packing bags. Although this was an unusual request, Amy went above and beyond to assist us. She made an exceptional effort to locate a vacuum cleaner, checking with various departments until she was able to find one for us. Her dedication, resourcefulness, and willingness to help exceeded our expectations and reflected the hotel's strong commitment to guest satisfaction. The rest of the staff were also professional, friendly, and attentive throughout our stay. The room was clean, spacious, and comfortable, and the hotel's facilities were well maintained. The only downside during our stay was the pillows, which we found to be a little too soft and flat for our preference. Some guests may enjoy them, but we would have appreciated firmer pillow options for better sleeping comfort. Overall, this was an excellent stay, made even more memorable by Amy's exceptional customer service. I highly recommend Grand Mercure Ambassador Hotel and Residences Seoul Yongsan and would be happy to stay here again on my next visit to Seoul.

The room was clean and tidy, and it was cleaned twice a day with water replenished promptly. Most importantly, it's very close to Lotte Duty Free, so after shopping, you can drop off your purchases at the hotel and continue shopping. It's also very near Myeongdong Food Street, making shopping incredibly convenient. The hotel even gave chocolates and a small dress to our child during check-in. I will definitely stay here again next time I visit Seoul.

I always stay here whenever I come to Seoul. The hotel rooms are equipped with smart facilities, but the outlets aren't great; my laptop plug slides out, and some phone chargers do too. The toiletries are decent, though, and it has a smart toilet. It's about 500 meters from the subway station, with many coffee shops and restaurants nearby. It's also just two subway stops away from The Hyundai Seoul in Yeouido, across the river. All in all, I'm used to giving good reviews!

The hotel was very clean overall, and the front desk staff spoke excellent English. There's also complimentary coffee and ice cream available on the fourth floor, right next to the front desk. On the ground floor (G level), there's a 24-hour CU convenience store, and the hotel is surrounded by a variety of restaurants. It seems the Western restaurant on the fourth floor only offers a dinner buffet, which I unfortunately didn't get to try this time.

Let's start with the pros: 1. The hotel's location is excellent, right behind Shinsegae Department Store, and only about a 5-minute walk to Myeongdong shopping street. 2. There's a subway station downstairs, and the surrounding area offers plenty of dining, entertainment, and shopping options. 3. The hotel's style leans more towards medieval Baroque. If you're not particularly fond of this somewhat quirky decor, I'd suggest reconsidering. However, for a unique travel experience, this hotel is definitely a plus. 4. There are three Michelin-starred restaurants right on the hotel's upper floors, making it very convenient for food lovers. Cons: No significant issues with the hotel. Worth staying, haha!

I booked the Timber Room. The location was fantastic, especially being in the Gangbuk area. While the parking lot was spacious, the corners on the ramps going up and down were extremely narrow, requiring careful navigation. The 'mountain view' wasn't really visible from our room; I kept the curtains drawn because it felt like people right next door could easily see inside, which was a bit disappointing. The swimming pool was decent, and all the staff members were very friendly. Although I didn't try breakfast, it's known to be excellent, so I plan to have it on my next visit. The TV in the living room wasn't working for some reason. I was too lazy to try and fix it, so I just ate without it. It was a shame there was no table, and the sofa felt quite old, which was also a minor drawback. Despite these minor issues, there was absolutely no noise from upstairs, downstairs, or neighboring rooms. Opening the living room window let in lovely bird sounds, making it feel very nature-friendly.

Great location there is an airport bus stop right in front of the hotel that makes arriving and departing seemless. Connected to one of the top malls in Seoul, gym is fully equipped but the swimming pool cannot just drop in need to book in advance to use. Overall good hotel, but the walls are thin, easy to hear the sounds of the hallway and upstairs, rather off for a 5 star hotel.

The hotel is conveniently located near Yongsan Train Station and the subway station, making public transportation and taxis easily accessible. The rooms are quite large and very spacious. The hotel staff are enthusiastic and provide great service. The only downside is that there aren't many restaurants nearby, or they are a bit far away.

I stayed at this hotel because it was part of our convention package. I contacted them beforehand via email to arrange a combined stay without having to switch rooms in between, and they responded quickly. The room facilities were perfectly acceptable for a five-star hotel, but having to shower inside the bathtub was a bit inconvenient. If you have luggage, I recommend taking a taxi directly to the hotel. There's a huge hill on the way from Sinnonhyeon subway station, which is tiring even when you're empty-handed. It takes about 30 minutes to get to KSPO by express taxi, or just under an hour by regular taxi. In the evening, you can order from the hotel's 24-hour room service; the Margherita pizza was decent. Alternatively, there's a small street nearby with many restaurants open late, including Korean BBQ and izakayas, and even a Twosome Place coffee shop open until 2 AM, which is great for night owls.