5-Star Hotels in Shaanxi, China

Disappointing Stay Despite an Impressive Suite We were really looking forward to our stay at the Sheraton Xi’an North City Hotel, particularly as we had booked an Executive Suite. Unfortunately, while the suite looked impressive at first glance, our overall experience was disappointing and fell short of the standard we had experienced at the other hotels during our trip. The main issue was the air conditioning, which simply did not cool the room adequately. The temperature remained around 27°C, making it difficult to relax or sleep comfortably. The solution offered by the hotel was to provide two portable air coolers, but unfortunately these made little difference to the room temperature. For a hotel of this standard, we would have expected the air conditioning to be functioning properly rather than relying on portable units. There were also issues with the fridge/minibar and room service. After checking in, we noticed that the fridge/minibar had not been stocked and contacted reception to ask about it. Unfortunately, communication was difficult, and after around 40 minutes we were still waiting for an answer. We were told that a manager would call us back, but this did not happen. Eventually, someone came to the room and explained that if we wanted drinks, we would need to order them through room service. This would have been acceptable had room service been reasonably prompt, but on the two occasions we ordered, delivery took around an hour. To be fair, however, the food itself was very good once it arrived. Housekeeping was another area where we were disappointed. On the day before checkout, towels had been left in the bath as a clear indication that they needed replacing. When we returned late that evening after a full day of sightseeing, the towels had still not been replaced and the bed had not been made. Fresh bottles of water had been left, so there had clearly been some room servicing, but the incomplete housekeeping was disappointing. There were also some cleanliness issues within the suite. Although it looked impressive, closer inspection revealed dirty marks on the mirror and tabletops, while the safe contained a noticeable amount of dust. More concerningly, we found part of what appeared to be a medical tablet inside the safe. These are small details individually, but together they suggested that the room had not received the level of detailed cleaning we would expect before a new guest arrived. We don't want this review to appear unfair, because there were positives. The Executive Suite itself was spacious and had the potential to be an excellent room, and, as mentioned, the food we ordered from room service was very good. The problems were also not about the friendliness of individual staff members; rather, they concerned communication, follow-through, housekeeping and the resolution of basic room issues. Overall, it was a shame because we had been looking forward to our stay here. Unfortunately, the combination of an uncomfortable room temperature, delays in resolving the minibar issue, slow room service and inconsistent housekeeping meant that the stay was not the relaxing experience we had hoped for. Compared with the other hotels we stayed in during our trip, the Sheraton Xi’an North City lacked consistency in several areas that are important to us. We hope the hotel will take this feedback constructively, as with better attention to maintenance, housekeeping and service follow-through, the property could deliver a much better guest experience.

I highly recommend MEILIE LING Homestay. It's fully equipped with excellent facilities and the service is incredibly thoughtful and attentive. The location is very convenient for getting around, making sightseeing a breeze. The decor is absolutely stunning with a great aesthetic, offering plenty of picturesque spots perfect for taking amazing photos.

I booked two rooms, one directly facing the hallway entrance and the other next to the equipment room, at opposite ends of the same floor. They claimed this was to keep us on the same floor. Is this how you treat long-time customers? Do you call two twin beds pushed together a 'king room'? And then claim it's an upgraded room type? Why didn't the front desk mention this at check-in? It's not like I'm stingy about a few extra bucks. No one paid any attention when we got in or out of the car, or when entering/exiting the hotel. I know you don't lack guests, but I will definitely not choose Renaissance Hotel again when I come to Xi'an in the future. Regarding the Minibar & Welcome Drinks: The front desk specifically told me they were chargeable. After calling the duty manager, it took multiple confirmations for them to finally admit that my booked room type included them for free.

This hotel is absolutely divine! If you're coming to Xi'an, I'd even say it's a must-visit in itself. First off, it's right by the Huaqing Palace, with a private entrance for free and unlimited access. Every room also has its own hot spring pool. They include complimentary tickets for two to Baoji Pool. The complimentary travel photoshoot is super popular; we couldn't book it when we arrived, so definitely reserve in advance. The staff are incredibly enthusiastic. For a room costing just over 1000, it felt like an absolute steal. The service is miles better than a certain hotel in West Lake where I paid over 3000 before. In the evening, they even have staff escort you to see the 'Song of Everlasting Sorrow' performance, with a hotel-exclusive通道 (access), so no need to queue up early. At this time of year, the first show at 8 PM is already completely dark, allowing you to fully experience the lighting effects. The complimentary sweet soup in the evening was delicious too. Honestly, with all these value-added services, it felt like the room itself was free, haha. Also, the hotel restaurant is genuinely delicious! I usually don't like eating at hotel restaurants, but the food here is really good and highly recommended!

Booked a family room, which was very spacious and well-equipped. The hotel has excellent play facilities, and my kids had a fantastic time. There's a cotton candy machine in the lobby where the children can make their own cotton candy. The front desk service was also great, especially Diego, who was very enthusiastic. Consistent with Ascott's usual high service standards.

Traveling with my family, I really wanted a bigger room, and the one we booked this time was perfect. There were two adults and three children, and the hotel was so thoughtful, asking me early on if I wanted them to make up the sofa bed. At first, I said no, but later, having it made up was a lifesaver! And because we had kids, they even prepared children's shower gel for us! The hotel breakfast was also very rich, and the kids absolutely loved it. They even said it was the best meal they had on the whole trip!

This hotel is located in the heart of Xi'an, offering extremely convenient transportation. There's a subway station right outside, as well as a tourist service center for trips to the Terracotta Army. The Bell Tower and city tour bus stops are also very close by. Despite being in a bustling area, the hotel's location is surprisingly quiet. Furthermore, the hotel's facilities, rooms, and cleanliness all meet star-rated standards. I highly recommend this hotel to first-time visitors to Xi'an.

I was very satisfied with my stay this time. The hotel used to be the old Tang Hua Hotel, and the courtyard has pavilions and ancient trees. Strolling by the lake in the evening was especially comfortable. The location is also convenient; the Big Wild Goose Pagoda is just a short walk away, making it easy to return at night. David handled everything smoothly from check-in to check-out, answering all my questions. Jasmine recommended breakfast stalls and nearby small shops that suited my taste, and she reminded me to go during off-peak hours, which saved me a lot of hassle. I'll definitely stay here again next time I visit.

The service was excellent; staff greeted us proactively every time. Breakfast was plentiful, offering both Spanish delicacies and local Xi'an specialties. We paid extra to upgrade to an executive room, and the afternoon tea was substantial. The executive breakfast, which allows à la carte ordering, is highly recommended. The hotel's location is fantastic, close to major attractions and with convenient transportation.

Didn't expect to have a choice of both soft and firm pillows! The shower pressure was fantastic too, washing away all the day's fatigue. And they even had freshly made Xi'an oil noodles for breakfast! Simple pleasures like these really make a couple's trip. Definitely my top choice for the next vacation!