Seoul Hotels with balcony

"This was not my first time staying here, but the service this time provided by Sophia is horrible. I checked in at 6:30-45pm that day. First Sophia just found 1 booking for me, then I told her I actually have 2 then she checked again and she found. Then said she offered me a room which upgraded, once I went up the room and I didn’t feel well, my ears were hurt might be because of the room pressure then I went down and requested if I can changed back my room type. Sophia just said to me all rooms are occupied and only corner room available. I was quite shocked because still have some groups behind me and wait for check-in but it’s fine maybe their room type is different. And she said one more corner room on sixth floor and I request changed to 6th floor, and Sophia said if I would like to change the text that I need to pay the upgrade fee. Huh??? What’s wrong with this situation? She offered me there a room available on sixth floor and then she said I need to pay the upgrade and at first she upgraded me. I told her I just need the type what I booked and no need any upgrade offer and she said all rooms are occupied. I asked what about you just mentioned the room on sixth floor? Sophia said oh sorry that was occupied too. Am I joke to you???? You didn’t check clearly beforehead? I don’t feel good with her attitude and she is working as a customer oriented industry needs to perform best service to customers. Her attitude comparing with others staff who worked there was not in standard. I appreciated for the service which provided by the manager and also the luggage helper and the housekeeper but not Sophia!!! I didn’t request any changes afterwards because she insisted my room just the one and only room available in the hotel that was so hilarious!!!"

"Recommended place: The location is excellent, with two subway lines nearby. However, Gaode Maps doesn't show the exits clearly, and it's particularly tricky to find the right exit when coming from the airport line. It's actually more convenient and closer to take the subway one more stop to Mapo Station on Line 5. It's very easy to get to places like Hongdae and Gwangjang Market by subway. Walking to the nearby Gongdeok market takes about ten minutes. Most restaurants open quite late. The area is bustling, with many restaurants and 24-hour convenience stores nearby, including quite a few trendy spots. There's a front desk staff member who speaks Chinese. I noticed many Chinese guests staying here. The service is average; perhaps they don't encourage eating in the rooms as they don't provide cutlery. If you buy food, remember to ask the store for disposable utensils. The bed is quite large. The cleanliness and quality of the bedding are average. Nowadays, all Korean hotels don't provide toothbrushes and toothpaste, so remember to bring your own or buy them at a convenience store. If you're out exploring all day and just need a place to sleep and eat at night, it's a decent option."

"Overall, I'm satisfied with the hotel. The location is great, and I appreciated the free parking even though it's in Seocho-dong. Just a heads-up, check-in time is at 3 PM, so you might have to wait a bit. I paid an extra 10,000 KRW for early check-in, which I thought was a bit much, but I don't regret it since I was happy with the facilities and cleanliness."

"It's clean, spacious for me. Even if it's just two people, the bathroom and shower are perfect. I'd like to add a bed if it's softer. It's perfect to go down from the hotel to the pedestrian street, shopping, quiet room, nice and nice staff.🎀"

"After checking into SUSU HOUSE, I was extremely satisfied with my overall experience. The location of the guesthouse is fantastic, very close to Myeongdong shopping street, and conveniently within walking distance of City Hall Station and Euljiro Entrance Station. Namsan Seoul Tower is visible right outside the guesthouse, and there's a convenience store downstairs for easy access to water and daily necessities. It's also very convenient for visiting many attractions in Seoul, saving me a lot of time during my trip. The room was very clean and odor-free. The bedding was soft and comfortable, perfect for a good rest after a long day of travel. The room wasn't particularly large, but considering its central location in Myeongdong and reasonable price, I found it perfectly acceptable. The common lounge on the fourth floor was much more spacious than I expected, providing a comfortable place to relax outside the rooms. The outdoor terrace offers views of Namsan Mountain and Namsan Seoul Tower, creating a wonderful atmosphere. In the morning, you can enjoy bread, coffee, and simple cereal. While it wasn't a luxurious hotel breakfast, considering the price, a simple breakfast was very reasonable. What impressed me most was the friendly and welcoming staff. Check-in was easy, and the staff were patient and helpful when we had questions or needed assistance, making our stay very comfortable. I felt that SUSU HOUSE listens carefully to guest feedback and is constantly striving to improve. During my stay, I was very satisfied with the cleanliness of the room and the service of the staff. The location is excellent, the rooms are clean and comfortable, the common areas are spacious, and the staff are friendly. Overall, it offers great value for money. I would definitely choose to stay here again next time I'm in Seoul. Highly recommended for travelers who want to stay near Myeongdong and value convenient transportation and good value!"