Read genuine traveler ratings & reviews to find your perfect stay.
Posted on Sep 24, 2026|Superior 2-bed Room
Anonymous UserWe had a really pleasant stay at this hotel and were very impressed with the overall experience.
The room was very well designed, with an efficient and thoughtful use of space. Everything felt modern, clean and very new, and the layout made the room particularly comfortable and practical to stay in.
The laundry facilities were also a huge plus. Having both washing machines and dryers available was extremely convenient, especially during a longer trip. Everything was easy to use and very well maintained.
The staff deserve a special mention. Everyone we encountered was attentive, responsible and genuinely helpful. They paid attention to the small details and always handled our requests carefully and efficiently, which made the stay feel very well looked after.
Breakfast was also very good, with a nice selection and good quality overall.
Most importantly, the location is excellent. The hotel is right near the Grand Bazaar and incredibly convenient for getting around Urumqi. Restaurants, shopping and many places we wanted to visit were all very easy to reach. We found ourselves saying several times during the stay how convenient the location was!
Overall, a very comfortable and well-run hotel with excellent facilities, thoughtful room design, great staff and an unbeatable location. We enjoyed our stay so much that Orange Hotel will now be one of the first hotels I look for when booking accommodation in other cities in China. I would definitely stay here again when visiting Urumqi.
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Price per night from:TRY 2,364
Guest User
An extremely comfortable hotel. Staff helped with the luggage, and the room was spacious and very cozy. You can choose your preferred pillow, and enjoy a free foot soak to relieve fatigue. The breakfast was rich with plenty of options, and they even offer a business lunch. I will definitely choose this hotel again next time I visit Urumqi.
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Price per night from:TRY 1,949
Posted on Sep 29, 2026|Business Queen Room
Guest UserGreat hotel, nice lobby and we enjoyed the coffee bar. It was stressful and time consuming for us to store our bicycles there which was frustrating. The room was nice but the sink had a bad smell, as if the water was collecting underneath it. The breakfast was excellent, the yoghurt in particular we enjoyed!
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Price per night from:TRY 1,208
Posted on Oct 3, 2026|Standard King Room
TchuubiduuuOverall, this is a good hotel. The staff is welcoming from the front desk to the housekeeping team and the morning chef, who was helpful & kind every day. We experienced a minor issue upon arrival, but the team apologized promptly and offered a thoughtful gesture that was appreciated. The situation was handled professionally, so it was quickly forgotten.
However, several equipment issues were quite disappointing:
Laundry facilities (the main issue): The washing machines and dryers are either defective or of poor quality. Washing a couple of light items might be fine, but even when following the instructions for a normal load, clothes come out improperly washed or soaking wet. After our initial attempt failed, the staff kindly stepped in to handle it for us. Unfortunately, after leaving it overnight and being informed the next morning that it was ready, we collected our laundry only to find half it completely wet. We had to finish drying everything in our room ourselves. It’s the first time we’ve experienced this in a hotel in China, and it was honestly quite baffling and disappointing.
Hairdryer: The provided hairdryer was very outdated and harsh on hair. While replacing these old units across the hotel would be ideal, I really appreciated that the staff promptly provided a replacement upon request.
Bathroom / Toilet: The motion sensor on the toilet is overly sensitive. It beeps and makes noise continuously, even when simply passing by on the other side of the bathroom door.
In-room TV: The television turned on automatically at full volume with advertisements every single time we entered the room even though we muted or turned off the volume before leaving. By the end of our stay, this became very frustrating.
Regarding breakfast, while there is a good variety of options across most categories, it would be great to see a larger selection of fresh fruit.
A sincere thank you to the staff for their kindness and hospitality, but the hotel definitely needs to address these equipment issues.
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Price per night from:TRY 1,163
Posted on Aug 30, 2026|Cozzy Twin Room
Guest UserLocation: The hotel boasts an excellent location, about a 10-minute walk from the Grand Bazaar and Metro Line 1 (which goes directly to the airport). There are plenty of shops downstairs and dining is convenient. It's in the same building as hotels like Ji Hotel, Atour, and Orange Hotel. During this Xinjiang trip, I stayed here for three nights (one night upon arrival, then two more consecutive nights after my circuit tour ended and I returned to Urumqi).
Facilities: The room size is generous, the bedding is comfortable, and the complimentary yogurt was from Cha Balei, which was delicious. The underground parking is a public lot; just remember to inform the front desk of your license plate before leaving to enjoy free parking.
Grand Bazaar Specialty Travel Photography: We were told the travel photography shop was under renovation and temporarily unable to provide services.
I didn't order breakfast at the hotel, as there are various shops downstairs making dining easy.
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Price per night from:TRY 1,873
Posted on Aug 11, 2026|Family Room (2 Beds)
newwinhomeI mainly chose this hotel for a museum visit the next morning, as it's a convenient 10-minute walk away. The parking downstairs is incredibly small, with only a few spots, so even arriving at 3 PM, it's usually full. However, if you talk to the front desk, they can direct you to a residential area about a 5-minute walk away. You pay there and then get reimbursed by the hotel.
The room was on a lower floor, and the family room itself was decent-sized, not small, but it was close to the elevator and quite noisy. I was woken up around 6 AM by people talking and the elevator sounds. Even when I wasn't sleeping, I could hear the robot vacuum cleaning on an incline. The bathroom facilities were fine. Although the hotel is next to an overpass, the noise wasn't significant, especially at night with fewer cars, so it didn't bother me.
The front desk service was mediocre. The tall young men and women, whether checking in or out, had a very indifferent attitude, almost like children talking to their parents – 'What?', 'Oh?', 'Huh?'. They only answered when asked, and their height made them seem even more condescending. The whole experience felt uncomfortable. They are the face of the hotel and need to improve their demeanor, not just be tall.
Overall, the location is good; it's convenient for takeaways and dining out.
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Price per night from:TRY 665
Posted on Oct 11, 2026|Twin Room
ShuideqiqibabajiushiThe location of the room is fantastic, right downstairs from a lively food street filled with all kinds of local delicacies—you don't even need to go to Hetian 2nd Street. The room was generally clean. The staff were friendly and helpful during working hours, though it was a bit hard to reach them after hours. The breakfast features authentic Xinjiang flavors, which might take some getting used to for out-of-towners. The only minor drawback was that adjusting the water temperature in the shower was a bit inconvenient, but otherwise everything was great.
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Price per night from:TRY 1,662
Posted on Jul 31, 2026|Sunshine Family Friendly Room
Anonymous UserThe location is good because it is not far from the expressway, and there are both slow and fast EV charges available at the hotel, the check-in process was not as smooth as other hotels as per my experience, they did not add the Wechat in advance which led to slower communication. The amenities were not good because we booked a room for three, but they only included items for two people, even after requesting for extra drinking water, we only got two more bottles, the washroom was not completely clean because we found strands of hair and the drain was not completely unclogged, it is still value for money based on the price I paid.
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Price per night from:TRY 891
Posted on Apr 28, 2026|Superior Queen Room
Guest UserThe service was great! They even gave me a free room upgrade, which was a thoughtful touch. The breakfast was delicious. Every time I stay here, the staff are so welcoming, and all the front desk personnel are lovely. I really love this hotel. There are good restaurants downstairs, and it's close to where I like to go shopping. It has a nice, relaxed pace of life.
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Price per night from:TRY 582
Posted on Aug 31, 2026|2 Twin Standard
Anonymous-KMy stay was great this time. The room was clean and tidy, with no strange smells. The bedding was comfortable, and the soundproofing was good, so I slept very soundly at night. The front desk staff were efficient with check-in and check-out, and their service was gentle and pleasant. The location is convenient, making it easy to find places to eat and get around. It offers good value for money, and I would prioritize staying here again next time. Highly recommended.
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Price per night from:TRY 1,684