"Surrounded by great tourist spot like Jing A Temple, Kerry Center Jing An that have great Christmas vibe, luxury shopping retail and a lot of scenery road like Wukang Road, An Fu Road and Ju Lu Road. Nice hotel lobby and great staff services. The executive room is about 25-26 sqm, a little bit cramp if have 3 luggages in the room. No perks for return customers who had stayed accumulative of 14 days within 2 months and this second visit is slightly worse than the first in November. Recommend the team to take care of returnees as that’s asset of the business."
"Hotel Review – 5 Stars Location: Shanghai, China I recently had the pleasure of staying at one of the most beautiful hotels I’ve visited in a long time during my trip to Shanghai. From the moment I arrived, everything about this hotel radiated quality and comfort. The room was exceptionally clean, very spacious, and thoughtfully laid out, with modern decor that still managed to feel warm and inviting. Every detail, from the plush bedding to the well-appointed bathroom, reflected the hotel’s commitment to guest comfort. The service was excellent across the board. The staff were attentive, professional, and genuinely welcoming, always ready to assist with a smile and ensure everything was to our satisfaction. Another huge plus was the location – very convenient and well connected, making it easy to explore the city while having a calm, luxurious retreat to return to at the end of the day. I’ll absolutely be referring this hotel to many friends and would happily return myself. If you’re looking for a high-end stay in Shanghai that blends beauty, comfort, and service, this hotel is a perfect choice."
"Excellent hotel near the professional district of Jingan. The room is filled with nice touches, big comfortable bed, one of the biggest TVs I have ever seen, and the shower and toilet are completely separate. Very modern feeling, with a spacious lobby and some of the friendliest employees I have ever encountered in China. There are rentable bicycles just on the street. This place has some with the loudest slamming doors I have ever heard. In the middle of night and early in the morning there are small explosions jolting you awake. The boss seriously needs to install some silencers or gel padding to fix this issue"
"It's near to train station, hotel was grand, check in was smooth. Informed the hotel it's for our anniversary and they told us a complimentary cake will be given to us on the check in night but perhaps they forgot, nevertheless they gave a complimentary birthday slice of cake several days later. The shower and toilet bowl pressure were low, informed the front desk and they fixed it the same day and was great after that. Overall a good experience, but not an exceptional one."
"We had an amazing experience at Atour. The reception workers on the night we arrived were exceptional and friendly. The hotel was very clean and all services and facilities were great. Very friendly staff too."
"Best option near to Shanghai railway train station. / mejor opcion para aquellas personas que desean quedarse en un lugar limpio, centrico. Tiene mesa para trabajar, ducha limpia, aire acondicionado. Ventana. La mejor opcion precio calidad. Sin lugar a dudar volveria."
"We have fully enjoyed the atmosphere of this historical hotel. The breakfast was fresh and delicious, the room was crispy clean, and the pool was refreshing. Will be staying here next time in Shanghai"
"Extremely well located hotel above a subway with endless food options and tons of shopping. The room had a balcony and that was a nice bonus. Washroom was nicely designed and room was clean! Wouldn't hesitate to stay again."
Excellent
2575 reviews
9.6/10
1 night
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9.6/10
Excellent
NNush16Very clean facilities and great service from the staff. Highly recommended. My daughter loved the Elsa room
GGuest UserI had a wonderful stay at this hotel. From the moment I arrived, the staff made me feel welcome with their warm and professional service. The check-in process was smooth and quick, and the room was clean, modern, and very comfortable. One of the highlights was the view — whether from the room or the rooftop, it was truly impressive. I also appreciated the amenities: a well-equipped gym, a relaxing pool area, and a delicious breakfast buffet with a wide variety of options. The location was ideal, close to restaurants, shops, and public transport, which made getting around very convenient. I also liked how quiet the rooms were despite being in a busy area. Overall, it was a great experience, and I would definitely stay here again. Highly recommended for both business and leisure travelers.
GGuest UserThe room at Pudong Shangri-La was impressively large and very comfortable, making the stay relaxing and pleasant. Visiting during the festive season was a bonus, as the hotel was beautifully decorated with Christmas decorations that added a warm and cheerful atmosphere. The complimentary Chinese dinner at the Osmanthus restaurant was a delightful surprise — the food was delicious and the portions were just right. Breakfast buffet offered a wide variety of options catering to different tastes. However, I was quite disappointed by an incident related to hygiene. I witnessed a pastry server dropping a croissant on the floor and then placing it back onto the tray. This was unacceptable for a hotel of this standard. I sincerely hope the hotel will place greater emphasis on food hygiene training for their F&B staff, as everything else about the stay was otherwise excellent.
GGuest UserThe hotel is located near Nanjing pedestrian road, only5-10 mins walk from Mosaic department store. The family room is really big and suitable for big Family of 4-6 people😊 There are lots of plugs in the room. The room is well equipped with all necessary things. The only one point I want to improve is to change some breakfast menu. (I stayed here 3 days , same menu everyday😂) The flushing water in the toilet is not that strong, but it is nice automated toilet! The staffs are very polite and friendly. My family love this hotel so much😍
GGuest UserI would like to sincerely commend Jude from the concierge team at Waldorf Astoria for his exceptional service. Despite it being 12am, Jude was incredibly helpful and proactive in assisting me with a parcel that was mistakenly sent to the wrong address. His willingness to help at such a late hour, coupled with his calm and professional attitude, truly reflects the high standards of service associated with Waldorf Astoria. Please extend my heartfelt thanks to Jude — his dedication did not go unnoticed and made a stressful situation much easier to manage. 我想特别表扬 Waldorf Astoria 礼宾部的 Jude。 尽管已是凌晨12点,他仍非常耐心并主动协助我处理寄错地址的包裹,服务专业又贴心。这样的敬业精神让我深受感动,也充分体现了贵酒店一贯的高水准服务。 The other team members in the concierge department also did a helpful job with our baggage. It’s just unfortunate that I can’t have my Meituan food delivery sent by the hotel staff directly to my room. This was inconvenient but I understand the food and hygiene aspects that they uphold. Generally, a pleasant stay with best location. The bund view is just too awesome!
GGuest UserI brought my kids to Haichang Park. The B&B is very close, just over 2 kilometers away. It is very convenient to take a taxi/order takeout/get close to the subway. The B&B facilities are very new, the room is very clean, and the scenery outside the window is great!
GGuest UserI checked into the hotel restaurant during my stay, and it completely exceeded my expectations – a five-star review! The ambiance was exquisite and clean, with a spacious layout and ample seating, suitable for solo dining, small gatherings with friends, or family meals. The soft lighting created a wonderful atmosphere. The ingredients were high-quality and visibly fresh. Each dish was perfectly seasoned, with no disappointments. The presentation was elegant and sophisticated, and the service was consistently fast. The service was a huge plus. They warmly welcomed me and guided me to my seat, proactively refilling my tea and changing my plates throughout. They responded quickly and professionally to any requests.
GGuest UserThe place is acceptable, the price is reasonable, the service is acceptable, and the room is acceptable considering the price. Overall, this hotel is acceptable.