Spa Hotels in Jiaxing

Our stay was excellent, and we especially want to commend our butler, Xiao Jiang. From pre-arrival communication and meeting us at the scenic area ferry terminal, to planning our itinerary and arranging dining and boat tours during our stay, she was incredibly thorough and thoughtful throughout. She proactively anticipated our needs, even thoughtfully providing mosquito repellent. Her demeanor was warm and professional, and her service was attentive yet unobtrusive, making us feel truly welcomed in this water town. The hotel's architecture uniquely reflects silk culture, and the breakfast was delicious. Coupled with our butler's high-quality service, our trip was incredibly comfortable. We'll definitely choose Silk Hotel again on our next visit.

I took my family on a holiday trip to Hangzhou, Shaoxing, and Wuzhen. We visited Shaoxing first, then Hangzhou, and finally Wuzhen. Honestly, booking Jin Tang Inn for this leg of the journey was the most successful decision. I especially want to give a big shout-out and thank Jiajia from Jin Tang Inn! 🌹 She handled everything from check-in, luggage, and shuttle service to and from the parking lot. Perhaps this is the standard service in Wuzhen, and as she herself said, it's 'what she should do.' But her eyes, expression, and demeanor exuded genuine kindness and sincerity. When we left, it was raining, and I was genuinely worried she'd get drenched on her way back, but thankfully, the weather cleared up. 🌹🌹❤️ I walked around Wuzhen several times in the morning, and in comparison, Jin Tang Inn's cleanliness, service, and facilities were all excellent. The breakfast was another highlight. If I ever have international guests visiting Wuzhen in the future, I wouldn't hesitate to arrange their stay here.

The room was great and comfortable, and it was convenient to get around. I was quite satisfied during my stay; the room facilities were comprehensive. The only minor issue was that the soundproofing might be a bit poor, but other than that, everything else was fine. The hotel service was very thoughtful and attentive. Overall, I'm very satisfied.

First time visit China and Wuzhen. Very impressed about the hotel and service. Everything is awesome and beyond a five star hotel! The hotel is very quiet with elegant vibe. The breakfast is very delicious with lots of selections. Will stay here again if we come back in the future!

The hotel itself is a historic building, meticulously maintained, and perfectly aligned with the Wuzhen culture. It's a joy to explore, and while I couldn't post photos with people in them, it's truly beautiful! The staff were confident and natural in their descriptions when asked questions. The hotel's restaurant is excellent, with delicious food. The included breakfast is portioned per person, but very generous, saving you the hassle of choosing. I have three minor suggestions, which can be disregarded if not appropriate: 1. The shower pressure in my room was a bit low. 2. Given the hotel's excellent location, a 2 PM checkout would be perfect. I imagine many guests coming for a night tour of Wuzhen wouldn't check in so early. 3. The queue for the sculling boat was incredibly long (during a non-weekend in summer). Although it was included in the hotel package, I ended up skipping it. I would have preferred to tour the hotel's grand mansion instead. If the hotel could arrange someone to lead a guided tour and explain its history, I can't imagine how much more valuable that would be.

Exceptional stay at Pullman Haining! The modern, spacious room and flawless amenities exceeded expectations. Special thanks to Hans at the front desk—his warm welcome, professional efficiency, and thoughtful local recommendations made check-in seamless and our entire trip truly memorable. Outstanding service from start to finish. Highly recommended!

Accommodation: The facilities were well-maintained, and our room was clean, hygienic, and very comfortable. Dining: We thoroughly enjoyed the dining options, including the Chinese restaurant, the organic cafe, and the breakfast spread. The ingredients were fresh, which gave us peace of mind. Service: The service truly stood out – it was incredibly attentive and thoughtful, with staff always going the extra mile. A special mention to the cleaning staff: one housekeeper proactively offered me sanitary pads and brown sugar when she noticed I wasn't feeling well. Another time, during breakfast, the staff kindly helped me carry food to my table while I was holding my child. Family-Friendly Amenities: There's an indoor Montessori kids' club, which, while not huge, is a nice option. Right across from the hotel is an organic farm; it's perfect for a leisurely walk if the weather permits and has a lovely French chateau ambiance. Photography: We used the 'Qidu Travel Photography' service. They were very efficient and even gifted us three complimentary photos. We were extremely pleased with the results!

Transportation: Pujiin is located outside the ancient town, directly opposite the ancient town's tourist service center, just across the road. Hotel Service: I really have to commend the hotel's strict rules and regulations. The staff meticulously enforce them, which was almost too ”friendly” for a family trip. We booked two king rooms, one for two adults and one child, and the other for one senior and two children. Upon check-in, we were told that each room only provided two adult tickets. Even for the senior and two children who qualified for preferential policies, they stated, ”Our adult tickets are counted per person, regardless of whether you're an adult or a senior/child with a preferential ticket.” So, we had to purchase additional tickets at the front desk or buy them ourselves. Despite having three children, no children's amenities were proactively provided. By the time we remembered, it was quite late. The children had no slippers or dental kits and had to use the adults'. In the morning, before entering the dining room, we were stopped and asked for our room number. Before even finishing counting the people, they started saying we had exceeded the limit and needed to pay extra (only two adults and three children, one of whom was under 120cm, had arrived at the restaurant first). I went to the restaurant after checking my luggage. After giving my room number, the staff told me it was full and I needed to pay extra. Maybe I'm just cheap, but I decided to leave and forgo breakfast. Finally, I have to complain about the bathroom design. Perhaps it's an issue with the rooms on our side? After putting down the bath mat in the shower, the door couldn't close. When the bathroom door was opened, it blocked the sink. If someone was using the sink, you couldn't open the door to enter, which was very inconvenient.

I have been to the small town of Puyuan many times. Every time I go, I choose Meishang Hotel. The service is as excellent as always. This time I traveled during off-peak hours and it was very quiet. The hotel also added a lot of personalized services, such as experiencing singing bowls and going to the gym. The experience is good. Xiao Yao from the hotel specially picked us up at the door and sent me the guide and weather information in advance. Very thoughtful!

The hotel environment is beautiful, the villa offers great privacy, and it's very quiet. The breakfast selection isn't extensive. For welcome fruit, I received five identical oranges – it's the first time I've ever seen welcome fruit presented like that! Our dinner at the 'Sisui' Chinese restaurant on the first night was included in the hotel's pre-booked package, and both the portion size and quality were good. However, the next day at lunch, we ordered a side of noodles and a bowl of small wontons à la carte, and the portions were tiny. A 48 RMB plate of noodles wasn't enough to fill a normal woman, and the 48 RMB wontons only had six pieces, which were clearly frozen and overcooked to the point of breaking when served. This clearly doesn't meet the hotel's service standards and left a very poor impression on the customer! The hotel's service response was also extremely slow. The safe in our room was broken, and after calling the front desk, it took over an hour for someone to come, and they couldn't even fix it! I had planned to lock my belongings in the safe before going out, but ended up waiting over an hour for someone to try and fix it.