CClarissa TanyyOur stay at Shangri-La was truly unforgettable and exceeded all expectations!
Before sharing details about our stay, we would like to give special recognition to several team members whose outstanding service made such a positive impact on our experience: 麦克, 小钢, Alan, 小罗, and 小雨. Each of them demonstrated exceptional professionalism, kindness, attentiveness, and genuine care. We are writing this review in large part because we hope management is aware of their incredible efforts, as they truly represent the very best of the hotel’s hospitality.
Even before we arrived, the team created a WeChat group and warmly welcomed us, making us feel cared for from the very beginning. The service throughout our stay was exceptional. Upon arrival, the staff helped carry our very heavy luggage to our room and consistently went above and beyond to ensure we were comfortable and enjoying our time at the hotel. After check-in, 麦克 gave us a detailed tour of the room and thoughtfully explained how to use the oxygen supply, which immediately put us at ease. He was also incredibly helpful in recommending places to visit and things to do in the area. His advice, including reminding us not to shower on our first night due to the high altitude, helped us acclimatize comfortably and avoid altitude-related discomfort.
We also had the opportunity to make flower candles during our stay, which was a wonderful experience. A special thank you to 小钢, who patiently guided us through the activity and even carefully packed our finished candles so beautifully that all we had to do was pick them up and bring them home the next day. It was such a thoughtful gesture and a wonderful example of the attention to detail that made our stay so special.
One of the highlights was the beautiful property and the adorable animals on-site. Alan even took the time to cut fresh carrots for us to feed the goats, which was such a thoughtful touch and made the experience even more enjoyable.
The hospitality never stopped, no matter how late it was. We returned to the hotel around 11pm one evening after a long day of exploring, and 麦克 prepared comforting hot dessert soup for us (despite it being past the time for dessert soup). It was exactly what we needed and such a memorable gesture that made us feel truly cared for.
Another moment that stood out was late one night when we realized we needed extra towels and pillows. 小罗 responded quickly and kindly helped us get everything we needed despite the late hour. His willingness to assist us so promptly made us feel incredibly well looked after and was yet another example of the outstanding service we experienced throughout our stay.
We were also especially grateful to 小雨 for helping us navigate a Taobao return during our stay, which could have been quite complicated without her assistance. Several other staff members also kindly helped with collecting my package. Their teamwork and willingness to assist with something beyond the usual scope of hotel services truly impressed us.
As our trip came to an end, Alan kindly drove us to the train station early in the morning and gave us a warm send-off. It was the perfect ending to an already wonderful stay and reflected the genuine care and hospitality we experienced throughout our time at the hotel.
The warmth, attentiveness, and sincerity shown by every member of the team made our experience in Shangri-La truly wonderful. Every interaction reflected a level of hospitality that is increasingly rare to find, and their genuine care played a significant role in making this trip so memorable.
We are incredibly grateful for the experience and would highly recommend this hotel to anyone visiting Shangri-La. We will definitely be back!
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