Shenzhen Metro Map: 16 Lines, Stations & Hours
If you're coming from a city like New York or Chicago, the first thing you'll notice about the Shenzhen Metro isn't just its scale but also its efficiency. The stations are clean and easy to navigate with clear English signage.
However, it's not a 24-hour transportation system. Understanding the map and closing times helps for a smoother ride.
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Shenzhen Metro Map 2026
Shenzhen Metro Lines & Stations
With over 16 lines and 630+ km of track, the Shenzhen Metro is a massive web. Instead of memorizing the whole map, just remember these "Big Four" transit lifelines:
Tourist Backbone, Line 1 (GREEN)
- Key stops: Luohu (a primary getaway to Hong Kong), Huaqiangbei (the world's largest hardware market), Laojie (for street food & budget shopping), Window of the World (theme park, best for families).
Business & Coastal, Line 2 & 8 (ORANGE)
- Key stops: Civic Center (visit Shenzhen Museum or the bookshop), Futian (for high-speed rail, if you're heading to other cities like Guangzhou & Hong Kong), Sea World (a massive outdoor plaza with luxury dinner), Yantian Road (close to beaches).
Express Airport Link, Line 11 (DARK MAROON)
- Key stops: Bao'an Airport (the station is located right inside Terminal 3), Houhai (home to "Coastal City", great place for dining & shopping), Qianhaiwan (see Shenzhen's "Manhattan in the making."
Tech & Innovation, Line 13 (LIGHT ORANGE)
- Key stops: Shenzhen Bay Checkpoint (HK Boarder crossing), Hi-Tech Park (perfect if you're in business trip), Guanging Science City (the research hub for science).
Shenzhen Metro Station | From Unsplash
💡 3 Insider Tips for the Stations
- Follow the Colors: Every station has a "thematic" color wall.
- The "Exit Strategy": Once you tap your phone to exit the turnstiles, stop and look at the walls. You will see a massive, bright yellow map. If you take Exit A instead of Exit D, you might end up on the wrong side.
- Toilet Logistics: Unlike most US subways, almost every Shenzhen station has a restroom. They are usually located near the ends of the platforms or just outside the fare gates.
Shenzhen Metro Map - Operating Hours
Generally, the network breathes between 6:00 AM and 11:00 PM.
Service Type | Typical Start | Typical End |
Standard Weekdays | 6:00 AM | 11:00 PM |
Weekends / Holidays | 6:00 AM | 12:00 AM (Midnight) |
"Half-Way" Final Trains | N/A | ~12:30 AM |
✔️Watch for "Short-Run" Trains: After 11:00 PM, some trains on Lines 1 and 3 only go halfway. Check the platform screens to ensure the train actually reaches your final stop.
📱 Essential Apps
Since Google Maps can be hit-or-miss with real-time data in China, grab these:
- Baidu Maps or Amap: The gold standard (even if you just use the icons).
- Apple Maps: Surprisingly accurate for transit times in China.
- Alipay / WeChat Pay: You’ll use the "Transport" mini-app here to scan a QR code at the turnstile. No physical tickets needed!
💡 The "Plan B" (When you miss the last train)
If it’s 11:30 PM and you’re stuck, don't panic. Shenzhen has a massive fleet of electric taxis (the blue ones) and Didi (China’s Uber).
- Cost: A 20-minute ride will likely cost you $5–$10 USD—significantly cheaper than a Lyft in LA or NYC.
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[10% Off] Our Top Hotel Picks in Shenzhen
Shenzhen Hotels
5 star
Very Good8992 Reviews
Shenzhen Convention & Exhibition Center Shenzhen|0.78km from city center
The breakfast buffet was very rich, and unlike other star hotels, it had a few unique features. 1. What surprised me most during this stay at the Crowne Plaza Gooday Hotel was the Western restaurant's breakfast buffet. The signature Crowne Noodle was a highlight, with rich bone broth and smooth noodles. The staff were responsive, and the overall dining experience was comfortable. It's a top choice for business travelers, highly recommended to all guests. 2. There were also various exclusive seafood porridges, perfect for the Chinese palate. 3. The fresh fruit and vegetable section offered freshly squeezed juices, which was very convenient for early-rising professionals to get their vitamins.FromTRY 4,094
Excellent11699 Reviews
Shenzhen Convention & Exhibition Center Shenzhen|0.94km from city center
This time, I brought my parents and child to stay at the Sheraton Grand Shenzhen, and the overall experience exceeded our expectations – it's truly ideal for family trips. The room was meticulously cleaned, with great attention to detail in hygiene, making for a comfortable stay. The hotel's swimming pools are divided into indoor and outdoor sections; the indoor pool is heated, so it's pleasant to swim in regardless of the temperature, while the outdoor pool offers expansive views and beautiful scenery. My child absolutely loved playing in the pool and was full of energy all day long.
The hotel staff were genuinely reliable and provided thoughtful, attentive service. What touched me most was an incident after we checked out: I realized my child's belongings were left in the room. I proactively contacted the hotel, and the staff actively communicated with me, helped mail the lost items back, and handled the matter very responsibly. I could really feel the hotel's sincerity.
The location is a major highlight. Just across the bridge, you'll find a bustling commercial district with a lot of foot traffic. The surrounding area is full of large shopping malls, various restaurants, a rich selection of specialty foods, and quite a few bars, making dining and shopping incredibly convenient – a one-stop shop for all your needs. For a family with seniors and children, it's a relief not to have to travel far to find food and entertainment, making it stress-free for everyone.
As an established five-star hotel, it boasts mature facilities, and the environment, amenities, and service are all top-notch. I highly recommend it for family trips and stays with children. I'll definitely prioritize choosing this place again when I next visit Futian.FromTRY 5,388
2396 Reviews
Huanggang Port and Futian Port Shenzhen|3.55km from city center
The Four Points by Sheraton Shenzhen boasts an excellent location, ideal for frequent travelers between Shenzhen and Hong Kong. Situated in the Futian Free Trade Zone, it's very close to the Futian and Huanggang Port immigration checkpoints, offering convenient access to Futian CBD and the Convention and Exhibition Center. Getting to Futian Station by taxi is also very easy.
The guest rooms are spacious, and the Four Points' signature comfortable beds provide a great night's sleep. The rooms are clean and tidy, with complete bathroom facilities and stable internet. Some room types even offer river views. The soundproofing is good, ensuring a peaceful rest. Check-in at the front desk was efficient, and the service attitude was attentive.
The breakfast buffet offers a rich variety of options, a good mix of Western and Chinese cuisine, including freshly made Cantonese dim sum like Chee Cheong Fun and Koay Teow. The food quality is consistently good, and the dining environment is comfortable. Hotel amenities include an outdoor swimming pool, a 24-hour gym, and ample parking space in the underground car park, including charging spots, which is very convenient for those traveling by car.
As a Marriott five-star hotel, it offers good value for money overall. It's suitable for both business trips and travelers commuting between Shenzhen and Hong Kong. My stay was very satisfying, and I'll definitely choose this hotel again on my next visit to Shenzhen.FromTRY 3,521
Outstanding8748 Reviews
Shenzhen Convention & Exhibition Center Shenzhen|1.29km from city center
I visited this city for a short trip alone during the Mid-Autumn Festival and stayed at this Hilton. The front desk processed my check-in quickly, and the surrounding area had convenient transportation and abundant businesses, making my stay very pleasant. The hotel is very close to the subway station, making it easy to transfer to various attractions, which made traveling during the Mid-Autumn Festival much less stressful. The room was meticulously cleaned, with no dust in any corner. The bathroom had stable water pressure and hot water was available at all times. The room had good sound insulation, making it quiet at night and ensuring a good quality of rest. The front desk offers free luggage storage, even after check-out, which was convenient for me to continue exploring attractions and enjoying the moon. The staff patiently explained routes to nearby attractions and even told me about a square suitable for moon viewing. The gym was well-equipped, allowing me to do some light stretching and exercise during my free time. Breakfast dishes were cleared quickly, and the ingredients were fresh. The public areas were tidy, and security was excellent; the elevator required a room card to use, which made me feel very secure staying alone. The only minor regret was that the mini-bar was not restocked frequently during the Mid-Autumn Festival, and the drink selection was limited. I highly recommend this hotel for solo travelers during the Mid-Autumn Festival.FromTRY 4,520
Outstanding4761 Reviews
Shenzhen Convention & Exhibition Center Shenzhen|0.77km from city center
Had an amazing weekend stay here. The hotel is situated right in the heart of the Futian CBD, surrounded by great shopping malls and parks. We tried the buffet at Café Zen, and the seafood selection was fresh and diverse. The indoor heated pool and gym facilities were excellent and well-maintained. The room was luxurious, and the bed was exceptionally comfortable. It is a perfect oasis in the middle of a bustling city. Special thanks to the staff for their warm hospitality!FromTRY 6,307
Business travel
Outstanding3118 Reviews
Shenzhen Convention & Exhibition Center Shenzhen|1.12km from city center
Five-star review! ✨ The location is in Futian Central District, which is very convenient for transportation and shopping. The room was clean and tidy, spacious, and the bedding was soft, ensuring a very peaceful sleep. The staff were attentive and polite, responding promptly. Overall, it's the usual Ritz-Carlton standard. The CBD night view is fantastic, and the stay felt like a perfect leisure getaway. I will definitely choose this place again next time I visit Shenzhen. Highly recommended!FromTRY 13,613
Very Good3648 Reviews
Shenzhen Convention & Exhibition Center Shenzhen|1.09km from city center
This time, my Trip.com booking was a bit odd, split into two parts, so I guess I'll write a bit more. The executive lounge service was excellent, and the coffee was great! As for the room, after the upgrade, it was incredibly spacious! From one direction, you could even see the Ping An Finance Centre, Shenzhen's tallest landmark. A small detail, it seems the hair dryer has been upgraded to a Dyson, which is quite good. One evening, I got back late, so I just had a quick bite at the Japanese restaurant on the 6th floor, which was surprisingly good. The ingredients seemed very fresh, and I didn't feel heavy after eating. Breakfast at the 29th-floor executive lounge lasts a bit longer than the 6th-floor, until 11 AM. After my morning workout, I went up at exactly 11 AM, which was a bit late, but Ms. Carrie was very patient and asked the chef to make me an omelette, which was very kind. Check-out was also very smooth. Looking forward to my next stay!FromTRY 12,495
Outstanding7170 Reviews
Lo Wu Control Point, Lo Wu Railway Station Shenzhen|6.46km from city center
create memorable experience with my love one.service is exceptional and very accomodating.Hotel near to shopping area and a lot to do it’s walkable and accessable to the train station.Trusted platform very depensable on the spot confirmation no hassle.Will definitely book again next time. Thank you!FromTRY 3,477
Very Good13306 Reviews
Dongmen Commercial Area Shenzhen|6.73km from city center
Shenzhen has cooled down these past few days, it's not as hot anymore. My friend and I went to climb Wutong Mountain. I highly recommend climbing Wutong Mountain these days; the weather is great, and you can catch both the sunrise and sunset. After coming down, it's right by the subway, and the subway goes directly to the hotel downstairs with only one transfer, making transportation extremely convenient. I also slept very well at night. The hotel rooms are suite-style, which means they are spacious. The front desk service was excellent.FromTRY 2,830
5711 Reviews
Lo Wu Control Point, Lo Wu Railway Station Shenzhen|6.34km from city center
The hotel's interior facilities are a bit dated, but the service quality is absolutely fine. It's very close to Luohu Port, within walking distance. The executive lounge offers à la carte breakfast, which is a nice touch, so I'd still recommend staying here. My only minor complaint is that they charge 15 RMB per page for printing, which feels a bit unreasonable for just three pages.FromTRY 4,043
Family friendly
Very Good5602 Reviews
Dameisha Coastal Park/Xiaomeisha Resort Shenzhen|26.63km from city center
This hotel is a bit old, and even though it was the last two days of summer vacation, it was still very crowded. The rooms are quite spacious, but the overall fixtures and facilities are a bit dated. I booked a sea-view room, but the sea view was very limited, so the overall view isn't great. The good thing is that it shares a beach with InterContinental Shenzhen Dameisha Resort and offers a dedicated shuttle service, but the wait time can be a bit long when it's busy.FromTRY 4,248
Outstanding4858 Reviews
Shenzhen Convention & Exhibition Center Shenzhen|3.95km from city center
My first time at The Langham, it's a mid-to-high-range hotel, so the service is definitely top-notch. I booked it for a birthday celebration, and they arranged flowers on the bed and gave us a mini cake. The breakfast had a great selection and tasted good, and the restaurant restrooms were very clean.FromTRY 5,469
Outstanding7087 Reviews
The MIXC Shenzhen and KK100 Shenzhen|5.51km from city center
I really love the relaxed luxury vibe of the Grand Hyatt! It's not overly solicitous, yet everything is just right. Guest relations proactively asked about my stay, and they even diligently noted down a small suggestion I casually made. The hotel's design has a great sense of quality, and the 33rd-floor lobby is perfect for photos. With direct access to MixC, it's lovely to stroll around and shop in the evening. The bathtub in the room is very comfortable; soaking in it while enjoying the night view was incredibly destressing and a fantastic experience!FromTRY 5,785
Very Good1241 Reviews
Shenye Shangcheng/Lian Hua Shan Park Shenzhen|2.09km from city center
Mandarin Oriental Shenzhen truly lives up to its reputation as a service supreme hotel. Not only is it the highest Mandarin Oriental in Shenzhen, but the service throughout my stay was impeccable. I was thrilled to find out on this business trip that I was staying at the same hotel as my idol, Mr. Andy Lau! Enjoying breakfast on the soaring 78th floor felt like being in a fairyland. The hotel staff were incredibly accommodating, and the turndown service was as thoughtful as ever. Room service was very responsive. The welcome fruit was fresh and seasonal, and knowing my child enjoyed it, they sent another portion early the next morning. The family-friendly setup was warm and appropriate, and the kids' activities were a lot of fun. Finally, the checkout staff were very polite, escorted me all the way downstairs, and had a record of all my previous requests. I'm sorry I didn't catch their name, but I want to give them a big thumbs up here! It truly is my favorite hotel. While there are many luxury hotels, I particularly adore this one with its oriental charm. Mandarin Oriental will always be my first choice from now on! My only regret this time was that due to limited availability, I couldn't get an upgrade, and also, the welcome music was no longer ”Kangding Love Song.”FromTRY 23,403
Very Good5805 Reviews
The MIXC Shenzhen and KK100 Shenzhen|5.01km from city center
Everyone has been very friendly.
The hotel is very convenient, located right beside KK Mall and within walking distance of MixC. Special mention to Zack (not sure if I got the name right, but he is tallest guy in the Concierge team and was on night shift on Sep. 05 and Sep. 06) for the assistance on my boxes.
In terms of areas for improvement, I think the sauna and steam facilities could use some attention. The switch for releasing water into the sauna is incorrectly labeled, which I only figured out on my last day. There also appears to be some water leakage when the switch is pressed to produce the water in the sauna.
The steam room is also not consistently turned on, so I think this is another area that would benefit from some fixing and regular maintenance.FromTRY 9,452
Hot spring
Excellent316 Reviews
Jiaochangwei and Dapeng Fortress Shenzhen|46.54km from city center
We had a two-bedroom suite, very comfortable. The beds were large and quite spacious. There was a balcony with a table and chairs.
The weather wasn't perfect for swimming, but we walked along the beach, which is nearby.
They replenished the water daily, changed the towels, and cleaned the room.
We thought we needed hooks for coats and bags in the hallway, and at least a small table in the room for a computer or for the family to have tea.
Nearby there's a pizzeria, a fruit market, and an ancient fortress with beautiful streets, goods, and food.
Overall, we loved everything, thank you!FromTRY 2,234
Very Good407 Reviews
Dameisha Coastal Park/Xiaomeisha Resort Shenzhen|26.73km from city center
five star rating. easy to found and super convenient. one of the best view i have stayed in shenzhen. and bathing with spring water in the balcony was a luxury comfort expereience. feel like i have detoxic myself during this trip. will come back again for sure.FromTRY 2,396
Outstanding380 Reviews
Yangmeikeng/Judiaosha Shenzhen|48.68km from city center
Came to the seaside for a weekend getaway with friends and chose this highly-rated B&B. It far exceeded our expectations!
The overall space is huge, with a small dining area, a bar for drinks, and a pool for relaxing and having fun, plus a backyard lawn with a swing.
The room was clean and comfortable, and even the hairdryer was a Dyson – no need to say more about their quality.
The most pleasant surprise was the service from the night shift front desk staff. He was incredibly attentive, providing us with everything we needed. When we checked out, he even offered to help with our luggage, which we really appreciated. We'd definitely choose this B&B again if we come back!FromTRY 2,764
Outstanding771 Reviews
Dameisha Coastal Park/Xiaomeisha Resort Shenzhen|26.52km from city center
Seriously unearthed a hidden gem! The environment is incredibly healing; opening the window reveals stunning views of green mountains and trees. The air is fresh, it's wonderfully quiet, and it's so relaxing to be away from the city hustle. The room was clean and tidy, decorated warmly and elegantly, and the bedding was super comfortable, ensuring a great night's sleep. The host was very warm, easygoing, and provided thoughtful, meticulous service with great attention to detail. The surrounding scenery is absolutely breathtaking, perfect for photos. Dining and staying here were both very pleasant, and it offers excellent value for money. I'll definitely come back for my next vacation and highly recommend it to everyone!FromTRY 2,661
Outstanding220 Reviews
Guanhu Beach/Rose Coast Cultural Tourism Resort Shenzhen|38.2km from city center
Two adults and one child. The room size was very satisfactory, and we could even make tea. The environment was clean, new, and quiet. There was a complimentary sweet soup in the evening and breakfast in the morning. They paid attention to details, with an online concierge before and after check-in. We had a very comfortable stay. We'd definitely prefer this type of accommodation for future visits.FromTRY 2,881
Gym
Outstanding11669 Reviews
Shenzhen Convention & Exhibition Center Shenzhen|2.72km from city center
Choosing the JW Marriott Hotel Shenzhen for business meetings is always a reliable choice. The hotel has a sophisticated ambiance, and the lobby is perfect for quick meetings. Its convenient location makes it easy to host friends. The front desk staff are quick and professional with check-ins. The rooms are quiet and spacious, with excellent office facilities, meticulously cleaned, and well-maintained. The breakfast offers a wide variety, allowing for a relaxed meal. Xana provides professional and appropriate service, with prompt responses and thorough, detailed attention that balances efficiency with warmth. The hotel is well-managed overall, with every employee demonstrating a strong service ethic and clean, tidy public areas. The entire stay is dignified and comfortable. Whether for personal use or hosting guests, it's an ideal choice, and I highly recommend it.FromTRY 6,292
Good1978 Reviews
Shekou Area (Nanshan District) Shenzhen|16.3km from city center
The lady at the front desk was very welcoming. Upon check-in, I received a complimentary upgrade to a suite and two days of free breakfast.
Facilities: Well-equipped and complete.
Hygiene: Clean.
Environment: Elegant and tidy.
Service: Warm, thoughtful, and very service-oriented.FromTRY 2,359
Very Good2200 Reviews
Yantian District Government/Shatoujiao Shenzhen|18.49km from city center
The hotel's service standards are very high, and the staff are extremely professional. They are always responsive when you call, and it's definitely a top choice for sea views in the Yantian area. The room layout is very well-designed, making for a comfortable stay.FromTRY 5,035
Very Good6643 Reviews
Window of the World/Shenzhen Happy Valley Shenzhen|8.42km from city center
The room was quite spacious, well-equipped, clean, and the bedding was comfortable. I called the hotel in advance, and they said the room would be ready. However, when I arrived before 2 PM, they told me the room hadn't been cleaned yet, and there were no other rooms available. I had no choice but to go out and take care of some business. When I returned in the evening, they informed me there was a maintenance issue with my original room and moved me to another one. I don't think it was the World of Windows view room I booked (room 01, which has a side view of World of Windows). The front desk showed no apology whatsoever. The room had a capsule coffee machine, but no capsules were provided. The hotel breakfast was excellent, with a wide variety of choices and authentic flavors. The service at the breakfast restaurant, in particular, was very thoughtful and left a deep impression on me.FromTRY 4,542
Very Good8727 Reviews
Lo Wu Control Point, Lo Wu Railway Station Shenzhen|6.65km from city center
Another stay at the Renaissance Shenzhen Luohu. I've stayed here many times, and it's always my first choice when I come to Shenzhen. This time I stayed in a double room, and most of the experience was satisfactory, but there were noticeable issues with the bathroom.
The shower door couldn't close completely, leaving a gap. Water would spill out of the shower during use, making the floor wet and slippery, which is a safety hazard. Also, the water pressure from the showerhead was low.
The shampoo and shower gel bottles were nearly empty, and there was hardly any conditioner.
Overall, the room was decent. I hope the hotel addresses and repairs the bathroom facilities soon.FromTRY 3,829
Swimming pool
Outstanding4638 Reviews
Shenzhen Bao'an International Airport Shenzhen|26.69km from city center
The hotel's facilities are great, and its proximity to the airport is very convenient. I specifically booked an airport view room, which was perfect for watching planes take off and land. The hotel staff were very enthusiastic, but for someone like me who's socially anxious, I'd prefer not to be disturbed unnecessarily, or to be asked questions. Especially for the gym, if they're worried about non-guests entering, they could simply use key card access instead of having someone always asking me if I'm a guest.FromTRY 3,705
Outstanding6596 Reviews
Shekou Area (Nanshan District) Shenzhen|16.19km from city center
This hotel was a fantastic choice for a couple's getaway! The room offered expansive views and beautiful scenery. It was clean, tidy, and well-equipped with excellent amenities. The service was thoughtful and attentive, making for a quiet and comfortable overall experience. Within just a few minutes' walk, you can reach a vibrant food street, art galleries, cafes, and stunning sea views – there are so many options, and it's perfect for taking great photos! Highly recommended for a short vacation; we'll definitely choose to stay here again!FromTRY 5,660
Very Good9979 Reviews
Window of the World/Shenzhen Happy Valley Shenzhen|7.6km from city center
This was our first trip staying away from home after having a baby. We booked the InterContinental last minute without looking at too many reviews. The most important thing for us was seeing comments that they provide a crib and bed rails, so we just went for it. When we arrived, it really lived up to its reputation as a family-friendly hotel! It was great!
It's about 95% baby-friendly. You hear kids' voices everywhere, and the place is bustling with people, so we didn't feel too much pressure when our baby occasionally cried. Despite the hustle and bustle, it was quiet in our room. The corridors were very wide, and even with many guests, the corridors leading to the rooms were surprisingly quiet.
It's friendly for young babies. After we noted it in our booking, the front desk proactively arranged for a crib and bed rails on both sides of the main bed. The bathroom has a bathtub, so if your little one doesn't want to go to the public pool, they can still 'swim' in the room. The view from the room's window was lovely, with lush green trees. The pool was so beautiful that even someone like me, who doesn't particularly enjoy swimming, felt an urge to quickly buy a swimsuit and dive in. Riding the mini-train felt a bit like 'It's a Small World' at Disneyland.
However, there were quite a few things to complain about:
1. After taking the elevator from the hotel down to the pool, there were several steps. It wasn't an accessible route, which made pushing the stroller up and down quite troublesome.
2. Outside the gym, in the fishpond corridor leading to the barber shop/restaurant, there was a height difference in the floor. This could easily have been made into a gentle slope, but it wasn't. This uneven step tripped several people, and I witnessed it twice.
3. The front desk kindly offered a complimentary upgrade to a suite, but the walk down the long corridor was exhausting. One section of the corridor had many red LED-lit ox figures hanging on one side, which felt like it was suppressing something. The sea salt or whatever was placed in the corridor also felt like some kind of ritual. Coupled with the room's deep red carpet and black/red as the dominant colors, it felt a bit creepy. (Sorry, maybe I've just watched too many international horror movies).
4. A small sign in the room stated that takeout food had to be picked up a short walk away, and suggested we order from the hotel's dining options. So, we ordered room service that night. The food looked exquisite in the menu photos, but what arrived was so bad it was an embarrassment to the hotel. The next day, we couldn't stand it and walked the long corridor ourselves to pick up takeout.
5. At lunchtime, we went to the hotel's Chinese restaurant, Huashan. There was no one to greet us at the main entrance. We walked in and couldn't find anyone. A server walked out, saw us, pretended not to, and then turned back inside. I was genuinely confused, wondering if it was even open. We walked a bit further and finally saw two servers at the cashier. I asked if they were open. One lady replied, ”This is the Chinese restaurant.” And then quietly looked at me. I was truly speechless (did I ask that question?). Fortunately, another quick-witted lady promptly took over, asking how many people were dining and proactively led us to our table. The food at the restaurant was good, though.
Overall, the experience just wasn't one you could describe as completely satisfying. Like life, I suppose, there's beauty amidst the imperfections.FromTRY 6,123
Good4544 Reviews
Jiaochangwei and Dapeng Fortress Shenzhen|41.29km from city center
I brought my four children to this hotel for a three-day relaxing trip to mark the end of their summer vacation. We drove for 4 hours from Chimelong, Guangzhou, to Dapeng Bay, Shenzhen, arriving around 6:15 PM. We had booked two rooms, one of which was a 'Supreme Seaview King Room - Full Seaview' on the 6th floor. However, upon checking in, I found that the 'seaview' was largely obscured by trees and foliage, with only small glimpses of the sea visible through gaps in the branches. It felt more like a 'courtyard seaview room' to me.
I expressed my dissatisfaction to the hotel, but they initially insisted that it was indeed a 'Supreme Seaview' room, emphasizing that the 'full seaview' aspect referred to its direct orientation towards the sea, not necessarily how much of the sea you could actually see. After I made it clear I was very unhappy with their wordplay, they offered to show me slightly better views on the 7th floor of the same building or the 6th floor of an adjacent building for a possible room change.
I waited for 30 minutes for a staff member to take me to view the alternative rooms. When they finally arrived, the elevator we were supposed to take was malfunctioning; it could only go down. After missing one elevator, we had to go to the ground floor to catch another one up to the 7th floor. Each floor only has two elevators, and the walk through the corridor to the room took 3-4 minutes each time.
Once on the 7th floor, I was still not satisfied with the room. Thinking the hotel was at least trying to resolve the issue, I wanted to compare it with a room on the 6th floor of the other building to make a final decision among the three. However, the staff member told me they could only carry one key at a time to show rooms. This meant I would have to go back to my original room, wait for them to get another key, and then go through the whole process again.
After waiting for a long time in my room, the front desk called again, reiterating that my current room was a 'Supreme Seaview' room, with the emphasis on 'full view' rather than 'seaview'. Seeing my continued disagreement, they then offered to upgrade me to another room on the same floor. I agreed and waited for the front desk's arrangements, but after another unknown period of waiting, the front desk called back again to explain that it was indeed a 'Supreme Seaview room' and that no upgrade rooms were available at that time.
During all this, my four children were waiting hungry in the other room. The entire ordeal lasted until almost 8 PM. In over an hour, I had only seen one alternative room; the rest of the time was spent waiting for the hotel's response. The hotel's contingency plans for problem-solving were inadequate, and their proposed solutions kept changing. I continued to communicate until 8 PM, when the situation was finally ended with the statement, 'the hotel reserves the right of final interpretation.'
Furthermore, during our three-day stay, the hotel never once followed up on our dissatisfaction or the unpleasantness caused by their delayed handling. I've always trusted the 'Marriott' brand, but this experience left me extremely disappointed.FromTRY 5,322
Good1782 Reviews
Guanlan Shenzhen|21.7km from city center
From the moment I stepped into the hotel, I could feel it was different from other business hotels. There was no cold, procedural feeling; the concierge proactively remembered my surname and greeted me softly when I passed by. During check-in, the front desk, based on my booked room type, automatically arranged a room with a better view. The lobby even had iced lemon tea to cool me down from the heat of my journey.
The hotel's breakfast was an even bigger surprise. The freshly made wonton noodles had a rich broth, and the pleats of the har gow (shrimp dumplings) exuded authentic Cantonese flavor. Even the Western croissants were baked to a perfect crispy outside and tender inside. The gym and pool facilities were also quite good.
On the day of checkout, because I was rushing for my high-speed train, the front desk prepared my invoice in advance and had the concierge take my luggage directly to the parking lot. This kind of 'subtle and seamless' service is more comfortable than any forced attempt to please. From now on, when I come to Shenzhen, Mission Hills Resort & Hotel will definitely be my top choice!FromTRY 5,461
Breakfast
Excellent3741 Reviews
Nan'ao Shenzhen|43.28km from city center
We stayed at the White House Shenzhen Nan'ao Beach Seaview guesthouse with a friend — and we were absolutely delighted! The hotel is wonderful, the atmosphere is great, and everything was top‑notch.
A huge special thanks to a young member of the staff! He really helped us out and helped us call a taxi for the return trip. The service and attitude towards guests are amazing. We’ll definitely be back!FromTRY 2,551
4517 Reviews
Huaqiangbei Area Shenzhen|3.08km from city center
This is one of my go-to hotels for business trips, mainly because it's super close to Huaqiangbei. The staff are enthusiastic, the room facilities are complete, and everything is clean and tidy. The front desk even helps with collecting packages.FromTRY 1,345
Outstanding3579 Reviews
Huanggang Port and Futian Port Shenzhen|3.51km from city center
Great location! Excellent service! My child had an early departure at 6 AM, and the front desk staff arranged a simple meal for them. I accidentally left my spare phone in the bathroom, and a kind lady from the front desk called me and immediately arranged for SF Express delivery! 5-star review!FromTRY 3,741
Good3968 Reviews
Science and Technology Park Shenzhen|13.43km from city center
There were some things I liked about Sentosa Hotel, but unfortunately my overall experience was disappointing.
The room was very spacious, although a little dated. When we arrived, the room type we had booked was unavailable, so the hotel upgraded us to a better room, which I really appreciated. Our room had a wardrobe and a bathtub, and the view of the city from the bathroom was absolutely amazing.
The hotel also has a large swimming pool, which was one of the reasons I chose it. However, one day we went swimming and there were no towels available. You are also not allowed to take the pool towels back to your room. A swimming cap is required, although this is quite common in China, so I don’t consider that a major issue.
The room had a stove, which initially seemed very convenient, but there were no pots or other cookware provided, making the stove essentially useless. There was also no washing machine. The internet was another major problem — the connection was extremely poor and sometimes barely worked even with Chinese websites.
The most disappointing part of our stay happened on our check-out day. Our confirmed check-out time was 14:00, but the hotel called us early in the morning and told us that we needed to leave the room immediately because of an “emergency situation.” They did not seem concerned that our agreed check-out time was several hours later. I later found out that the supposed emergency was actually related to a meeting/event being held at the hotel, and guests were being asked to leave their rooms early because of it. I found this extremely unprofessional and stressful. After discussing it with the hotel, we eventually reached an agreement that allowed us some time, but this experience significantly affected my rating.
The location is also fairly quiet. There is a 7-Eleven nearby, but not much else within the immediate area. I didn’t find any shopping malls or tourist attractions nearby. There is a park, but otherwise there isn’t much to do. On the positive side, the metro station is only around a 7–10 minute walk away, so getting to other parts of Shenzhen is relatively convenient.
Overall, the hotel has some strong points: spacious rooms, a large pool, good metro access, and potentially fantastic city views. I was also grateful for the room upgrade. However, the extremely poor internet, lack of basic kitchen equipment, limited surroundings, and especially the way the hotel handled our check-out made the stay much less enjoyable than it could have been.FromTRY 3,146
Very Good2393 Reviews
Yantian District Government/Shatoujiao Shenzhen|18.91km from city center
The hotel boasts a convenient location with a shopping complex right downstairs, which is super handy. It offers beautiful sea views and a seaside boardwalk, perfect for leisurely runs and exercise. The boiled fish at the hotel's first-floor restaurant was fresh and delicious – highly recommend! The hotel staff provided enthusiastic and responsible service. Special shoutout to XL for great service!FromTRY 3,344
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