Hotels near Emerald City Suzhou, Suzhou

Quaint little place tucked away next to Ping Jiang Road. A little way off the main road (Da ru Alley) for drop off, but the staff is sweet to move our luggages there for us on checking out. Rooms well furnished with everything we need and free snacks and drinks. Do give it a try.

前台小张服务很好Good service, friendly staff, good facilities, rooms with beautiful views, definitely recommend all singles, couples and families alike to come. Ps. If you need privacy in the bathroom (as it is see through), they do provide curtaij upon request.

The location is good. We are happy to stay here. Definitely will stay at the same hotel again if i come suzhou

We had an absolutely great experience here! When researching where to stay in Suzhou, Pan Pacific came up in most reviews, so we had high expectations and the experience completely lived up to them. We stayed for two nights and would love to return whenever we come back to Suzhou. It’s truly worth it. The property is grand and beautiful, just like in the photos, the room and amenities felt like a five-star hotel at an unbelievable price. In-house guests also get free access to the ancient Panmen Gate, which the area is directly connected from the hotel. The check-in process may take a little longer if arrive at the same time as groups, but all the staff were friendly and helpful. Not every one speaking fluent English, but they were all friendly. And shout out to lovely Concierge named Ivy 郑明泽, when we were trying to ask for help to buy the yoghurt drink as we couldn’t find in any places we went before, she was the one helping us by using her own mobile and even delivered us by the door herself 🥹

The bed in the room is very large, suitable for family outings. The hotel is very welcoming from the front desk to the welcome service. The facilities and equipment are in line with the needs. The room also has an induction cooker, microwave and refrigerator.

What we liked: Spacious and nice room design. Separate bath and toilet. Toilet has automatic flush, seat cover is also provided. Lots of snacks and amenities provided. There are amenities at the front desk such as disposable bath cover, disposable floss, mask etc you can collect from front desk. You can also ask for warm bottled water. Responsive staff, can communicate your needs via WeChat, very convenient. There are 3 lifts, very convenient. Snacks and drinks are free. Bath robes, room and bath slippers are provided too. Awesome that we stayed on the same floor as the lobby, very convenient. Location is near metro, malls, shops, and attractions, very convenient. I like that there are bath robes and different types of towels provided. What we think can be improved: We thought the big bath was indoors and wouldn’t be so cold in the winter but it has two open windows and it gets quite cold when the wind blows. It takes about 1.5h to fill up about 60-70% of the tub and you need to tap every 30 minutes or so to keep the water flowing. Quite time consuming to get it ready for a bath. Housekeeping is inconsistent, the cleaner left a towel on the floor on one of the days, left a cup unwashed, took away our straws and left the sink cover by the sink instead. They have a centralised heating system so it can get quite hot but the staff offered us a fan and we opened the balcony door for wind to enter so it was comfortable to sleep at night. There was some drilling going on in the early morning around 9-10am, it was just opposite our room so it disrupted my sleep, would be better for them to schedule it during non-sleeping hours. When we were checking out, the staff at the counter shared about them getting audited and if we don’t give a five star review, they will get a fine, I had never heard of it from other hotels and found it quite strange. She was insistent on us doing it on the spot even though we have to catch a train, that was not pleasant. We just went ahead to rush for our train. Not much to watch on the TV unfortunately.

Hotel location is tip top , next to it is a shopping street and metro , environment is clean and out look is fantastic, my wife like the room very much , our package including lunch / dinner was very nice and delicious, overall strongly recommended this hotel .

This hotel is located just by the Pingjiang Street. When I have to enter a small alley to the lobby I was a bit sceptical but when I checked in the room, I was amazed by the coziness of the room, and the space is also big. My hotel faces the river so it offers a very good view. I will dedinitely come back again.

This is the best hotel we stayed in during our trip to China. We lived in a separate house. It's quiet and cozy there. The air conditioner works well for heating. The hostess is very friendly and kind. When we got lost during check-in, she herself came for us. Also thanks to the man who helped us when leaving the hotel. Comfortable bathroom, good beds, spacious room. I highly recommend it!

This hotel is a good place to stay! The staff is friendly and attentive, ensuring a seamless experience. The rooms are modern, spotless, and extremely comfortable. The hotel’s location is both convenient and quiet, perfect for relaxation. Thoughtful amenities and a cozy atmosphere make it feel like home. Service is good , going above and beyond expectations. Whether for business or leisure, this hotel is a good choice. I highly recommend it and look forward to returning!