New Hotels in Macau

"Hygiene and Cleanliness: ⭐️⭐️⭐️⭐️ (4/5) The overall cleanliness of the room was acceptable, and the environment was reasonably comfortable. Value for Money & Decor: ⭐️⭐️⭐️ (3/5) Considering the standard of the room decor by the European-style riverside, the pricing is on the high side, making the value for money relatively average. Highlight Feature (Pool): ⭐️⭐️⭐️⭐️⭐️ (5/5) The most satisfying aspect of the entire stay! The hotel's infinity pool offers excellent views and an expansive panorama, making it a perfect spot for photos and social media check-ins. 🛎️ Service & Hospitality (Birthday Experience & Communication) Front Desk Reception & Flexibility: ⭐️⭐️ (2/5) Late checkout denied: I requested a complimentary late checkout until 1:00 PM because I had a bungee jumping activity early the next day, but it was denied by the front desk, showing a lack of flexibility. Communication gap: During check-in, I proactively asked about birthday amenities, and the front desk verbally stated that the ”room had already been specially decorated.” Customer Service Responsiveness & Crisis Management: ⭐️ (1/5) Broken promise: Upon checking in, I found that the room had absolutely no decorations. Passing the buck and insensitive remarks: When I called customer service to inquire, they first claimed it was an ”oversight,” and then blurted out: ”It's so late now, you wouldn't need decorations, would you?” After I confirmed that I did, they bluntly stated they were understaffed and ”couldn't do anything.” Compensation: Ultimately, I only received a supermarket voucher worth 30 MOP as compensation, which felt very insincere and left the birthday celebrant quite disappointed. 💡 Summary and Recommendation Pros: The room hygiene is good, and the infinity pool is outstanding. Cons: The room's hardware and decor do not match the high price; the hotel's arrangements for celebrations/birthdays are chaotic, with inconsistent information from the front desk and customer service. Their responsiveness and customer service attitude need significant improvement. Overall review: If you're coming for the infinity pool, it won't disappoint you; however, if you expect excellent celebration services and flexible, considerate hospitality, the hotel's performance in these areas is regrettable."

"Finally checked out The 13 in Macau! The entire hotel exudes a strong European palace style, with gilded reliefs and classical frescoes everywhere. The attention to detail is superb, making it a fantastic spot for photos. 😌 The public pool area is very distinctive, and the room decor is luxurious and grand with exquisite furniture and spacious interiors. 👍 Overall, the service is attentive, and the check-in process was smooth. If you're looking for a unique hotel experience in Macau, this place is definitely worth a try to immerse yourself in a European palace ambiance. 🙂"

"I highly recommend this hotel in downtown Macau—it offers incredible value for money. The bus stop is very close, and attractions like St. Paul's Ruins are within easy walking distance. You can also catch amazing night views from the rooftop of the New Central Hotel next door. The front desk can help arrange taxis, and the ones they call are legitimate and handle payments automatically based on the exchange rate. It's clear the hotel management is passionate about their work and pays close attention to every detail, showing great patience with guests. When we needed to switch rooms, there was a slight delay, but they worked quickly to sort it out. They also genuinely listen to feedback. Their smiling service and excellent attitude are probably why the rooms are always fully booked. If I had to mention a downside, it would be the small rooms and tiny bathroom. But for two girls looking for great value, it's definitely a good choice."

"This is a very new hotel with excellent hygiene. The facilities are comprehensive, and though the rooms are small, they are very well-designed, including a safe and a refrigerator. There are 8 rooms per floor, and the ones facing the street offer a partial sea view. You could try requesting a street-facing room from the staff. There are many restaurants and a supermarket nearby. I think it's great."

"Discovered a newly opened gem of a hotel in Macau! ✨ The hygiene is impeccable, the location is super convenient for getting around, and the price is very friendly. What's most commendable is the genuinely warm service, not just a routine reception. When I was leaving, the staff even went out of their way to plan my border crossing route, helping me avoid congestion and saving me so much time. The thoughtful human touch in the details really adds a lot – I'll definitely choose this place again on my next trip to Macau! 🥰"