New Hotels in Macau

"We checked into the Sky Seaview King Room, and when we plugged in the kettle's base, it sparked, emitted black smoke, and blackened my finger. My family was so scared they didn't dare to plug anything else in. After communicating with the hotel, we were offered a room change and a late check-out. They moved us to a Sky Seaview Twin Room with a slightly better view but significantly smaller in size. I discussed with the front desk that there was a price difference between twin and king rooms on the platform, and I felt the late check-out was justified, especially since my family nearly got electrocuted. However, the front desk stated that both room types were the same price and they couldn't control platform pricing, suggesting we contact the platform. Their attitude also made me uncomfortable. So, I contacted the platform's customer service, requesting to be moved back to the original Sky Seaview King Room. The platform customer service informed me that Sky Seaview King Rooms were only available on lower floors, or we could switch to a triple room without a sea view. We opted for the low-floor seaview king room. There might have been a misunderstanding between the platform and the hotel, as they then moved us to a triple room. From the exploding socket to the room changes, it took over two hours of hassle. All we wanted was to rest properly, but the soundproofing was terrible; we constantly heard people talking loudly in the hallway, and even on the lowest fan setting, the air conditioner's motor was noisy. The experience was truly awful, and I won't consider staying here again."

"This hotel is still in its trial operation, and the front desk service was a bit chaotic with insufficient staff, leading to slow work efficiency. I tried to check in after 4 PM, but there was no room available. The deposit was MOP 2,000, and I was told it would be refunded within 14 days upon checkout. Although it was refunded the following evening, it's the first time in Macau I've encountered a hotel that doesn't refund the deposit on the same day. The hotel's decor is luxurious, but the smell of new renovations hasn't dissipated. The design is quite winding and has too many mirrors, making it easy to get lost. The room was spacious and clean enough, but lacked attention to detail. Going to the restroom or living room required constantly going up and down stairs, which would be difficult for elderly guests. There's only a panda pavilion nearby, but the coffee shop downstairs has good food and drinks. The hotel doesn't offer a free shuttle service, so you have to take the light rail or public bus. Overall, there's room for improvement."

"I highly recommend this hotel in downtown Macau—it offers incredible value for money. The bus stop is very close, and attractions like St. Paul's Ruins are within easy walking distance. You can also catch amazing night views from the rooftop of the New Central Hotel next door. The front desk can help arrange taxis, and the ones they call are legitimate and handle payments automatically based on the exchange rate. It's clear the hotel management is passionate about their work and pays close attention to every detail, showing great patience with guests. When we needed to switch rooms, there was a slight delay, but they worked quickly to sort it out. They also genuinely listen to feedback. Their smiling service and excellent attitude are probably why the rooms are always fully booked. If I had to mention a downside, it would be the small rooms and tiny bathroom. But for two girls looking for great value, it's definitely a good choice."

"The room I stayed in had a view of Rua de Cinco de Outubro right after opening the curtains. It was great and super convenient to head out for food after dropping off my bags. Getting around by taxi or public transport was also very easy."

"Discovered a newly opened gem of a hotel in Macau! ✨ The hygiene is impeccable, the location is super convenient for getting around, and the price is very friendly. What's most commendable is the genuinely warm service, not just a routine reception. When I was leaving, the staff even went out of their way to plan my border crossing route, helping me avoid congestion and saving me so much time. The thoughtful human touch in the details really adds a lot – I'll definitely choose this place again on my next trip to Macau! 🥰"