Best Macau Hotels

"The hotel rooms need to be updated- they’re worse for wear. Stained furniture, holes in towels, stained carpet. The gym is great. But the saving point to this place is the staff - they’re kind and doing their very very best with a hotel that needs work. Honestly I wouldn’t stay here again unless the owners spend some money and refit it. It’s not to the Ascott standard. The hardest part is getting good staff and they have this so it is strange they don’t do some cosmetic updates and bring this hotel up to standard."

"From the initial contact by Catherine Londoner Guest Relations Team to the pickup limo by Brian at Heng Qin port to the arrival at the main entrance, received by Gordon 吳鎮宇 star captain team manager to the suite it’s a great impression of tops hotelier experience ! The afternoon tea and evening cocktail reception literally occupied the rest of our evening at The Residence, Londoner restaurant operation for guests. Many thanks to Jessica Exec manager who introduces us various gourmet foods and canapés and offers a special plate of strawberries and blueberry to celebrate our 45th wedding anniversary. To our surprise, the Guest Relations Team delivers a cake to our room in the evening at 9:30pm. The next day breakfast at The Residence restaurant is sumptuous and exquisite. Elna Exec manager from Taiwan personally serves tea and suggests a few dim sum items for us to taste. Our one day stay at Londoner is filled with joy and 感恩to all the Londoner staffs who pamper us with genuine hospitality and professionalism. The top quality of the staff, the food quality and the ambiance contribute to our precious memories. Gordon and Fiona, Stephen(?)who offers us guidance to maneuver around Londoner Sands , Venetian shoppes, assisted our departure inn a limousine at 4pm. We will be back. Bravo Londoner Guest Relations Team ❤️👍👌🙏"

"The hotel looks great for the price and it is close to restaurants. The clerk in reception were helpful. On the other hand, the cleaning service could do better as the last night they did not do our bed, and other days they didn't replace hand towels and the sugar packages for coffee."

"Friendly staff, great breakfast and love the location. It is convenient to go anywhere. Was told we have been upgraded so that was nice. Gym and swimming pool were under maintenance, would be nice if pre-advised earlier please do that. A pleasant stay."

"Good location near the historical centre to walk. Big nice room for affordable money. Nice pool on the 23 floor, but we had no time to try it. The breakfast is very poor, no vegatebles such as tomato and cucumber at breakfast. Absolutely same food for 2 days. No options for vegan."

"Overall, it was a nice hotel, but I was a bit disappointed that my room wasn't ready when I arrived at 5 PM. I had to wait in the lobby for over 20 minutes while it was being prepared. On a positive note, the room setup was pleasant, and the room service was excellent. However, I did encounter another issue: the toilet was blocked, and I had to call a technician to fix it at 3 AM."

"The hotel is clean and beautifully decorated, right beside Cheoc Van Beach in a quiet part of town. Our room was spacious and though the sea view was obstructed by trees, the sound of the waves and birds singing was relaxing enough. The restaurant fare is delicious and the service was excellent. There are beautiful trails within walking distance and a short bus ride away. Coloane Village is also nearby where Lord Stow's bakery offers the best Portuguese egg tarts in town."

"Because I'm used to it, I like the hotel feel. Familiar feeling. Moreover, it is very convenient to go to Yaohan, the old street, and it is convenient to eat and shop nearby. The hotel service is also very good. We were upgraded to a luxury suite once. Very praiseworthy. It's a pity that the big fish tank is gone. . ."

"check-in at 5pm and was informed that rooms not yet ready. A bit surprised and glad to know the rooms are ready before we finished checking-in. Promised fruits were not delivered to rooms though. Appreciate an alternative way to allow luggage getting through the ****** (not staying in ****** area, just passing through from one entrance to one exit) Thx"

"Environment: In Taipa, close to Macau Airport and Hengqin Port. It is separated from the Parisian and Venetian hotels by a road. There is a sky corridor on the second floor of the Londoner, and you can go to the Parisian to buy things. The Royal Garden is in the same building complex as the Londoner Hotel, and the duty-free shop here is smaller than that of the Parisian. The machines in the ****** can directly use Hong Kong dollars, otherwise you have to exchange them at the counter. Facilities: The room is fully equipped with smart toilets and full-body massage chairs. There is a massage room, and you can have someone massage you for an additional fee. All facilities are well maintained and clean, the rooms are spacious and bright, and there is no peculiar smell. The Knight Suite we booked has one king bed, one twin bed, and three bathrooms. All drinks in the water bar are free, and there are three large drawers of snacks, welcome snacks, and free refills. Service: Yuyuan's service is very considerate. The housekeeper will contact you in advance and provide free pick-up and drop-off. Butler Xiao Xu and concierge came to London to pick us up, checked all our luggage, and took us directly to the Royal Garden. We went directly to the guest room, and the housekeeper came to the guest room to help us check in, which was very convenient. The housekeeper will ask about the itinerary and arrange a vehicle to take us to the attractions. The old man didn't bring a thermos cup, so he gave us two thermos cups as gifts. The housekeeper is on call 24 hours a day. When I returned to the room at night, the housekeeper also put away the bath water, which was super worry-free. Catering: Breakfast is on the 36th floor, there are no people there. Afternoon tea is in the Chinese Garden on the 3rd floor of The Londoner. There is a buffet for breakfast. You have to order lobster, abalone, shrimp dumplings, and water crab porridge with the service staff. The ingredients are very fresh and taste good. Great experience. The water crab porridge at Londoner Hua Ting was a bit salty for us. I just happened to check in here and they were given fruit snacks. The housekeeper saw that the children liked to eat and immediately replenished everything they had finished. The whole family doesn't drink, so I didn't go to the cocktail party in the evening. We stayed in the Knight Suite, which cost 3W a night. Includes breakfast, afternoon tea and cocktails. There is also a pick-up and drop-off service. Very satisfied with all aspects of software and hardware. For the first time, I didn’t hear any dissatisfaction from the old man. Among the hotels I have stayed in in Macau this time, my overall ranking is The Londoner Royal Garden - The Londoner - Old Lisboa - Wynn Palace - New Lisboa."